Aloft Framingham — Hotel in Framingham

I have stayed at this hotel multiple times in the past for business and have generally had positive experiences. However, my most recent visit was notably disappointing due to several service and cleanliness issues that I feel compelled to bring to your attention.

Upon check-in, I was assisted by the front desk agent, Rafael Arroyo. Unfortunately, the process took over an hour because he was uncertain how to handle my reservation. He repeatedly mentioned that his manager had not shown him what to do, which caused significant delay. During this time, I also observed a cockroach and excessive debris on the lobby floor, which contributed to an overall impression of poor maintenance.

Eventually, Rafael was able to complete the check-in process, but he informed me that my reservation only allowed for a hearing-impaired room. This was unexpected and confusing, as I had not selected such a room, nor had I been informed of any limitations tied to my rate.

Furthermore, the service issues continued during my stay. Despite leaving my room early in the morning (around 9:00 AM) and returning after 5:30 PM, I found that housekeeping had not serviced my room. When I inquired at the front desk, I was told a “Do Not Disturb” sign had been left on the door — a sign which the room did not even have. I was assured the matter would be addressed, but upon returning again around midnight, the room still had not been cleaned. The front desk agent apologized and mentioned that the General Manager Aziz and housekeeper Thais would follow up the next day, but no solution was offered in the moment.

Overall, I have observed a clear decline in service quality and cleanliness at this property compared to my previous visits. These issues have caused a great deal of inconvenience and reflect poorly on the management and upkeep...

Uncomfortable and Unprofessional Behavior from Bartender

I stayed at this hotel on August 10, 2025, as part of a group trip to Boston arranged by a tour company. After a long 7-hour bus ride, I went down to the lobby bar around 10:30 PM to have a cocktail alone and relax.

Unfortunately, the bartender — an older man appearing around 55–70 years old, with an Eastern European accent — behaved in an extremely inappropriate and unprofessional manner. After asking my age, marital status, and occupation, he began making repeated comments about wanting to be with a Chinese woman, describing it as his “fantasy.” The conversation kept turning sexual, which made me very uncomfortable.

When I was the only customer left in the bar, he continued making inappropriate remarks, including asking which room I was staying in, if I wanted to “invite” him, and suggesting “maybe you and I give a try.” I felt trapped because I hadn’t finished or paid for my drink yet.

After returning to my hotel room, I immediately called the front desk to explain what had happened. The front desk staff said they were sorry but there was nothing they could do, and suggested I speak to the manager in the morning. I am writing this review now and will bring it to the hotel manager tomorrow.

I have the receipt for my cocktail from that night. I don’t know the bartender’s name, but he was the only one working in the bar at that time. This experience was deeply embarrassing and left me feeling sexually harassed.

Please be aware, ladies — do not go to...

This hotel surprises in two different directions.

On the positive side, it's far livelier than you might expect for a chain property stuck behind a chain restaurant along a desolate commercial area in MetroWest Boston. That may be from the people who are staying while traveling on business.

And the Aloft branding works. It's visually interesting and the lobby area, though a bit too much "open workspace cool", works.

But the hotel is, in a word, dirty. There's a pervasive odor of mildew that hits you as soon as water hits the shower drains. It lingers, giving the public areas a slightly seedy smell. And, of course, the "brand scent" when you enter the lobby is repulsive and nausea-inducing.

A hotel operator once told me that the best way to check the maintenance of a hotel is to look at the state of the elevator door floor guides as you enter or exit the elevator. Both guides at this property looked like they've never been cleaned.

So, if you decide to stay here (there's not that much choice in the area), do so sooner rather than later. That's because the building's newness has begun to wear off and soon it'll just be another sad, shoddy, depressing...