Baymont by Wyndham Savannah/Garden City — Hotel in Garden City

The night clerk and the manager on staff were both polite and respectful and were just doing their jobs. However, that was the only positive aspect of my stay. I booked my 3-night stay through our company online travel agency. I arrived at on site at approximately 11:30PM. The pictures of the property clearly did not represent the actual condition of the hotel. The lobby was passably clean and well maintained. However, the rest of the hotel was not as well kept. My room was on the second floor. The hallway walls were grimy and one wall had an 8' gash in the drywall where a cleaning cart or luggage cart was dragged along it and never repaired. The walls in my room were covered in grime and unidentifiable organic matter. The hand towel in the bathroom had a crusty yellow substance on it and a dark liquid dripped and then dried down the bathroom door jam. The nightstand next to the bed contained the residue of a stick substance and the light sitting on it hadn't been dusted in weeks. The wall between the bed and nightstand had was covered in grime. The drywall on the ceiling next to the extra dim light appeared to have been damaged by a leak and never repaired because the paint and drywall facer had peeled free and was hanging loose. Dust was thick in every corner.||||Because I had gotten there so late in the evening, the extent of the filthiness of the room wasn't fully apparent until the next morning when I could see it better in the daylight. At that moment I called the company travel agent at 8:00AM to find out what options I had. I explained the situation and shared pictures of the room and hallway. The agent called the hotel to arrange an early departure. The manager said she could arrange for an early departure, but I would have to pay for an extra night as a penalty for not notifying the front desk of my displeasure with the hotel before morning. I went down to the front desk and to speak with the manager directly and to ask to speak to the manager's boss to dispute the extra charges. She said the owner was her boss and that I wasn't allowed to call him. She would contact him on my behalf and get back to me when she had an answer. I requested a copy of the invoice and left the hotel. The manager called me back to inform me that the owner would not make any additional allowances and that all charges were final.||||For the one terrible night, I have been charged a total of $312.70. This is far more than just one extra night. Because this was a Wyndham property, I assumed it was a reputable place. Because of the state of the property and the unethical response treatment directly from the owner, our travel agency has removed both Baymont properties in the Savanah, GA area from their database. They will no longer appear as an option for the...

This is long but worth it if you want to be treated like an equal human being: Rooms were decent, however the owner made our stay there unpleasant. We went for SPD weekend. We are 4 mature adults who wanted to dress up and experience the famous Savannah scene. Shuttle service was advertised as complimentary, it wasn't. We were informed at check-in that wrist bands were available for 10.00 for the entire weekend. So we bought them. The next day, we are told we need to buy new ones for the new day. Now there is no way that 4 of us misheard the girl from the previous day. Instead of honoring the wrist bands, or making it right since their front desk misinformed us, the manager said he would give us our money back but refused to give us new wristbands... any person with half a brain knows that doesn't make sense. I tried to explain to him how incredibly wrong that was, they made a mistake and giving us our money back and refusing to sell us new wristbands DID NOT FIX it. No matter how many angles I tried to come from to explain it he just refused. Basically to show he had power over us. To further this HE TRIED TO KICK US OUT OF THE HOTEL!! This man just wanted to show us he could do whatever he wanted. When he walked outside, I looked at the girl and asked her if she realizes what they were doing was wrong. She gave me a sympathetic look and shrugged saying "he's my boss". Then I felt bad for the staff. If he holds this power over his customers, I can only imagine what he does to his staff. However the best part, was when I let him know that it's my job day in and day out to work with hotels and their managers. I said I worked with people like him all of the time (obviously meaning hotel management since that was literally what I was saying) and he had the nerve to say " What do you mean people like me". He KNEW we were talking about hotel management and he tried to throw a race card out. It's like he was wanting some drama, how does Wyndham allow someone like him to own one of their franchises? I do not like people like that and I have absolutely no respect for someone who treats their customers, who did nothing wrong, as if we are beneath him. If there had been hotel rooms available anywhere else we would have left. Unfortunately this was our only option unless we were to stay an hour away. So my fiance found a peaceful (yet ridiculous) agreement with him so we could stay. WORST HOTEL STAY OF MY LIFE! If you knew me, you would know how tolerant I am, but this pushed me...

Guests were checked in on May 5 at 4 in the afternoon. They assigned rooms 234 and 235. Upon occupying room 234, it was found that the toilet was broken and the 2 guests were relocated to room 126.

Immediately after check in all the guests left the room for Savannah and we returned around 12am.

Once they returned to rooms 126 and 235 the guests found:

The bedding of all the beds in both rooms had not been changed after being used by the previous guests; they were dirty, which constitutes a high health risk for new guests, of contagions in the current pandemic.

The floor was dirty and had neither been cleaned nor vacuumed, in both rooms.

The bathroom was dirty and no maintenance had been done, in both rooms.

Luis Gonzalez personally made the claim at reception and they stated that due to the pandemic they were doing room maintenance every 4 days, as well as changing bed sheets. (Apparently all they did was make the beds again without changing the sheets, even if there were new guests) The only solution was to give us 2 sets of clean towels.

Early on Thursday May 6, we tried to cancel the stay and they informed us that in that case, they charged for the entire stay and we lost what we paid. We decided to sleep there that day and the next day, Friday 7th, first thing in the morning, to check out and return to Florida where we reside.

When checking out on May 07, I spoke with the person at the counter and informed her of all the abnormalities so that she could communicate them to the manager. She informed me that she was the hotel manager. All she did was tell me that I had accepted an addendum upon check-in stating that the beds were changed every 4 days. Annex that I consider absolutely illegal and high risk for guests. What the annex did not notice was 4 days with different guests without changing sheets and without cleaning, as happened here and that any claim had to be made to HOTWIRE and they attended the claim to HOTWIRE.

I believe that this situation should be reported to the entity that controls and regulates hotels in Garden City or Georgia.

Our experience was beyond awful and request a total refund for this bad experience that was more than uncomfortable, risky due to the current situation because of the pandemic. This is a sanitary issue that needs to be taken care of...