Litchfield Beach and Golf Resort — Hotel in Georgetown

DO NOT BOOK AT THIS RESORT!!!! I RARELY LEAVE A NEGATIVE REVIEW. I try to give everyone the benefit-of-the-doubt. With that being said: This was the worst experience I've ever had at a resort. From the lack of cleanliness, misleading advertisements, and interactions with staff. We were first given the house named Osprey Watch 4D. The staff repeatedly told us the issues we were having were "a homeowner issue", and Doug Gordon, the resort manager, told me, "I can't wait to have a conversation with this homeowner". However, when we were finally moved on day 3, I rode by on day 4, and they had already rented that house to another guest. We checked in around 4:30 pm on 6/5/25. By the time we got to the house, it was around 5:00 pm. I called the number to the office at 5:10 pm to request to be moved. I got a message that said the said the office was closed and would reopen at 9:00 am the next morning. At 9:20 pm, the kids came downstairs to tell us they were hot. We went upstairs, and it was very hot and muggy. I downloaded a room temperature app, and it said it was 77°. I then called the number on the refrigerator that was for maintenance. The man who answered couldn't understand why I was calling him because he wasn't maintenance for that house. I told him his number is listed as maintenance. He said he hadn't been maintenance for that house for 2 years. We realized the list of numbers was old, which is why we couldn't get the front desk when we called at 5:10 pm. After not sleeping more than 2 hours total that night, I googled the front desk number and called at 6:00 am. We were told there were no more rooms available that were comparable to what we were in. They tried to put us in a parking lot view room at Summer House, with 2 beds and a couch. We had 7 in our party. The houses are outdated by decades. The furnishings are at least 30-40 years old, at minimum. The amenities featured in the official Litchfield Beach and Golf Resort website are grossly misleading. It appears from their video and photos that guests have access to all pools, but you don't. It also appears that the houses are clean and well-kept, but they are not. To top it all off, my card was charged THREE times for this house! The charges were finally reversed 6 days later, but that is not the point. The manager's only comment was, "I don't know that happened" and she kept saying, "I greatly apologize". Adding the word greatly in front of apologize doesn't fix my issues. I feel bad that I convinced my family from NC to stay in Litchfield rather than their usual spot in Myrtle Beach. I told them how nice it looked in the pictures and videos. I had no idea that a management company would be so outright deceptive.

**RESPONSE TO OWNER'S REPLY: If I were the only person with this issue, I would accept that you are sorry to hear about our experience. However, you have many reviews that basically outline our same issues. You tell everyone to call directly to further discuss it. What will that accomplish? I spent 6 days standing at the lobby counter discussing this. We asked for a different house at 6 am on the 2nd day. (The reason we didn't ask to move on the 1st night is because when we called, the message said you were closed). I was sent to multiple people who were supposed to handle it. No one handled it as they promised. The only thing that finally happened was ½ of our first 3 nights were returned to my card a week later. I was told by Doug, resort manager, that all of our first 3 nights would be refunded. Then on our last day, Doug conveniently wasn't there as he said he would be, and Keri said she called Doug to confirm the refund amount and he said he never told us he'd issue a refund. Our multi-family vacation was essentially ruined by LB&GR false advertisements, filthy houses (my niece also had to be moved from her house because it was nasty, too), and the lack of authority to do anything by every staff member we encountered. I spent tlmy vacation week begging you to make it right. If you want to discuss it further, you call...

I recently stayed at this resort, and unfortunately, my experience was far from satisfactory, especially considering the special occasion that brought us there. We were staying at the hotel for my friend's wedding, who served in the Marines. People from various parts of the world, including international guests, had gathered for this significant event, only to be met with disappointment and frustration.

The resort's shortcomings started with administrative errors, such as putting down the wrong email for my reservation and failing to send a confirmation email. This lack of attention to detail set a negative tone from the beginning and added unnecessary stress before our arrival.

Upon reaching the resort, the check-in process was frustratingly slow, lasting a considerable 15 minutes due to inexperienced staff. Kylie, the staff member handling my check-in, appeared to struggle with basic procedures, further delaying the process and causing visible frustration from her manager.

The most alarming issue during my stay was the room mix-up. Upon entering my assigned room, I was shocked to find that someone else was already occupying it. Despite immediately notifying Kylie, she insisted that we walk back across the resort to obtain a new room, rather than resolving the issue on-site, causing further inconvenience.

It took an excruciating 30 minutes of waiting outside someone else's room with all of our luggage before the manager finally intervened and provided us with a new room. This delay and lack of prompt action from management were extremely disappointing and showcased a lack of effective problem-solving skills. Once we entered our now second room, we noticed black mold on the chairs, in the vents, and in the shower. When we told them about this mold, they did not think it was a big deal.

Additionally, the dining experience at the resort's Coastal Dish restaurant was disappointing, with overpriced and poorly tasting food. the waitress was incredibly rude and was nowhere to be found for extended periods. At one point, a cook had to come out and assist us because of the waitress's absence. When the waitress finally appeared, she rushed us through our meal, handed us our check without addressing any concerns, and tried to get us out of the restaurant as quickly as possible.

The amenities were subpar, including malfunctioning heat lamps outside, a non-functioning lazy river, freezing pool and hot tub, and an indoor pool with heating issues. Furthermore, our room was not properly cleaned before our arrival, with clothes left under the bed, indicating a lack of attention to cleanliness.

The TV in our room was small and outdated, with cable issues, contrasting with the quality experienced guests staying at other hotels. On top of these issues, an entire building at the resort was out of hot water, adding further inconvenience and discomfort to our stay.

On the day of check-out, when expressing our dissatisfaction to the desk attendant, we were met with unprofessionalism as she laughed off our concerns. This lack of empathy and understanding was disappointing, especially considering the significant event we were there to celebrate.

Overall, our experience at this resort was marred by a series of issues ranging from administrative errors to cleanliness concerns, amenity malfunctions, unprofessional staff behavior, and poor dining experiences. Given the importance of the occasion and the international guests present, we expected a better level of service and attention to detail. I sincerely hope that this feedback prompts the resort to address these issues promptly and improve their services for future guests, especially those celebrating...

Booked this condo for a long weekend at the beach. Upon arrival, registration lobby was nice and had a Starbucks! While we were waiting to check in, there were two people complaining about miscellaneous problems with their stay. Not exactly what you want to hear but our check in process went very well other than the not so friendly staff. When we arrived at our condo, the outside area was pretty, clean, and well kept. Once inside our condo, it was not the same type of condo we initially booked. While it wasn’t what we booked, it still was plenty of room and very clean. It appeared to be recently updated. The king bed that was in the master bedroom was two twins put together and was the most uncomfortable bed. The rest of the furniture was great! I was surprised at how thin the walls were. It didn’t matter what part of the condo you were in, we could hear everything. Our second night of our stay, our smoke detector started beeping for low batteries. I called the front desk at 10pm and they said they would send maintenance. 10:30 comes and no one has come. I called the front desk back and she acted like she didn’t have a clue what I was talking about. So I reminded her I was waiting for maintenance to come change smoke detector batteries. She said “let me call them and find out where they are” and then just hung up. I never received a call back nor did anyone come and I called back at 1140 and someone different answered the phone. Again, this person had no clue what I was talking about so when I told her what I was waiting on, her response was “oh well maintenance goes home at 11. There’s nothing I can do.” When I asked her what would I do about the smoke detector beeping every few minutes because there was no way I was going to be able to have a good night with the noise, she says “you can just unplug it.” I told her they were hard wired and she said “you can still unplug it, it’s how I do mine at home.” So we unplugged the main living quarters smoke detector. The front desk associate told me she would send someone out the next day to fix it and leave a note for the manager, no one ever came or called. So we finished out the remainder of of our stay with a MAJOR safety issue. We had to call and find out checkout instructions because there was none given in our paperwork or told to us. We were told to wash and put away our dishes, and to put our linens in the wash. On the paperwork we were given at check in, it explained that there would be no daily housekeeping for units that had a washer/dryer. When we went to check out, we asked to speak with someone and we had to wait for the Assistant manager to finish handling another person complaining. We explained to her what happened and she had an excuse for everything. Instead of just saying “I’m so sorry that happened” she had a reason for why it happened. She did give us 10% back which was appreciated. We asked for a receipt of all charges. On the receipt, we were charged a daily housing keeping fee of $24.50 per day after being told it wasn’t provided and we had to start our own end of stay laundry. On the receipt, our total bill was $523.08 and our online total bill when we booked it was 503.28. While not a huge difference, it’s the principle of it. Overall, it wasn’t terrible but I don’t plan to come back. The overall “don’t care” attitudes from staff was worse than the actual problems...