Courtyard by Marriott Glassboro Rowan University — Hotel in Glassboro

The room was mostly fine. There were a couple of minor plumbing issues. The sink drained very slowly and the shower made an awful high-pitched noise.

Parking is ridiculous. The hotel could provide a pass/ticket to save guests from the circus going on in that deck, but they don't. If you have to park here, good luck.

Customer service needs some work. The morning of checkout, I encountered a rude member of the housekeeping staff. The elevator stopped for her, and I greeted her with a simple 'good morning' but I suppose my presence meant she couldn't get in with her cart, so she rolled her eyes, didn't respond, and turned away.

My biggest issue was with the front desk. I was upgraded on check-in, which was a pleasant surprise. All was well until I got an email the following morning. The email explained that I was upgraded in error and that I needed to move rooms.

I called the hotel and spoke with the person who sent the email. She explained that she made an error, and that she got in trouble for it. Apparently someone else had booked the room, and she wanted me to move rooms before this person arrived. I would be compensated with free breakfast (seriously?) and a downgrade to a room with two queens. I booked a king. When I responded that I was unable to return to the hotel until sometime in the evening, she asked if they could send a couple of managers into my room to move my belongings!

Three major problems here:

One, this is not my problem and trying to make it my problem is not the right play here. If you got in trouble, that is absolutely not my issue to fix. You sort it out with the person whose room you gave away and deal with the consequences. Leave me out of it.

Two, I was already at my worksite, in the middle of bringing a critical communications system online. That's an infinitely more pressing matter for me. There is no way for me to walk away from it or hurry it along to deal with your problem.

Three, under no circumstances would I allow someone to enter my room and touch and move my belongings. Making a bed and taking out the trash is one thing. Touching and moving my belongings is entirely different. Also, how could you possibly think that's a good idea? Privacy aside, it's a major liability issue for the hotel. You drop and break medical equipment, you are absolutely buying a new one. Medications and valuables? Come on. I'm an honest person, but not everyone would be in that circumstance.

Won't stay here again. It was five minutes from my worksite, but I'll stay in Deptford next time and drive 30 minutes. Fix your parking disaster, train your people on customer service and conflict resolution, and maybe rethink "free breakfast" as a consolation...

My husband was scheduled for a conference and the Courtyard Glassboro Rowan University by Marriott was the hotel that had the conference rates. I reserved a room for 2 nights. The same day my husband found out thtat he would need to attend the post conference activity so I made another reservation for the next two nights. Prior to our arrival I broke my foot. The break was complete and a weight bearing bone so it required surgery with pins and screws. The surgery was 2 days before we left to come to this conference. On check in my husband said he had two separate reservations and wanted a room where we would not need to change. They said no problem and gave us a handicapped room close to the elevator. After the first 2 nights I received a call from the front desk telling me they would have to check us out and then back in again. Once they did that we would have two new room keys which they could bring up to our room. I thanked him and that was the end of the conversation. Forty five minutes later I received a second call from the desk saying we had to switch rooms. Our second two nights was for a cheaper room. The first two nights we were in a room with two queen beds. The room they had to move us to had a king size bed. It was also two floors up. I responded that we were assured we did not have to switch rooms. The reply was that they were booked and needed our room. I said I did not have a way to move all our belongings to another room. I had a broken foot which I just had surgery on. My husband was tied up at the conference to late evening. He put me on hold. He then came back and said he was moving me a few doors down the hall on the same floor we presently were on. I informed him that it did not matter what room he moved us to I could not move all our stuff. He said he would send up a dolly. I said that still would not help because I was not allowed to put any weight on my foot. He said he would send up a porter to help. This young guy arrives. He sees all the stuff we had and left and came back with this huge bag in which he just threw as much as he could. It took two trips with the dolly full. Everything was either put on the floor or on the couch and then he left. I was left to put everything away all by myself - with a broken foot. We are Marriott Bonvoy members and the treatment we received was by far the worst of any hotel we have...

My husband was scheduled for a conference and the Courtyard Glassboro Rowan University by Marriott was the hotel that had the conference rates. I reserved a room for 2 nights. The same day my husband found out thtat he would need to attend the post conference activity so I made another reservation for the next two nights. Prior to our arrival I broke my foot. The break was complete and a weight bearing bone so it required surgery with pins and screws. The surgery was 2 days before we left to come to this conference. On check in my husband said he had two separate reservations and wanted a room where we would not need to change. They said no problem and gave us a handicapped room close to the elevator. After the first 2 nights I received a call from the front desk telling me they would have to check us out and then back in again. Once they did that we would have two new room keys which they could bring up to our room. I thanked him and that was the end of the conversation. Forty five minutes later I received a second call from the desk saying we had to switch rooms. Our second two nights was for a cheaper room. The first two nights we were in a room with two queen beds. The room they had to move us to had a king size bed. It was also two floors up. I responded that we were assured we did not have to switch rooms. The reply was that they were booked and needed our room. I said I did not have a way to move all our belongings to another room. I had a broken foot which I just had surgery on. My husband was tied up at the conference to late evening. He put me on hold. He then came back and said he was moving me a few doors down the hall on the same floor we presently were on. I informed him that it did not matter what room he moved us to I could not move all our stuff. He said he would send up a dolly. I said that still would not help because I was not allowed to put any weight on my foot. He said he would send up a porter to help. This young guy arrives. He sees all the stuff we had and left and came back with this huge bag in which he just threw as much as he could. It took two trips with the dolly full. Everything was either put on the floor or on the couch and then he left. I was left to put everything away all by myself - with a broken foot. We are Marriott Bonvoy members and the treatment we received was by far the worst of any hotel we have...