Holiday Inn Milwaukee Riverfront by IHG — Hotel in Glendale

We stayws here for 3 days, in town for a funeral. We actually spoke with a representative (not a 3rd party booking site) but an actual Holiday Inn rep (Samantha)from their corporate office or wherever they're located. First, after checking in we were placed on a floor that was completely filled with very potent smells of dog, cat urine or both. When we went to our room a man was leaving his room, and his 2 large dogs were trying to follow him. He closed the door in their faces and left the hotel. We were stuck listening to loud barks and scratching on the door, right next door to us. We complained the rep (Tiana, forgive me if I have your name incorrect.) Was very helpful and apologetic and relocated us to the 5th floor. We asked the booking rep over the phone when we paid if the pool and fitness rooms were available she replied "yes" to both. (Replay the phone call for verification) when we got their we were told the pool has been closed for a over month. GREAT! We were lied to to get a booking, we have bad backa, arthritis and a slipped disc that we were looking forward to wading in the water. So many issues within the first few hours, we were ready to check out the next day. And book elsewjere for the duration of our stay. Ww went to the front desk and asked to speak with the general manager (Angela Monfre) we spoke to Renee (extremely pleasant and very, very customer friendly young woman BTW very caring attitude and tone🩷) The manager was helping sort breakfast and Renew gave us free breakfast coupons for a free meal. We expected the manager to greet us and ask of our concerns, instead she let us eat, and kept staring at us, maybe she wanted us to enjoy our meal first. Not! When we were nery done she disappeared in hopes that the meal would compensate us for our troubles and disappointments. We located her and discussed our concerns (otherwise she would have let us walk free...smh) Finally we were compensated for the first night and we miserably stayed the other 2 (never again) If you're going to allow pets to reside at your establishment, there should be a limit, weight and size capacity not a huge German shepherd and super large aggressive dogs, barking all day. It's disrespectful to residents who are there for other reasons such as GRIEVING over a loved ones loss, preparing for a big speech, or case (Lawyers). Certain things should be limited or completely omitted to respect other residents who are also paying for their stay. Dog urine smells? Really? Have you guys thought about per allergies, allergies, people who are sensitive to smells and odora, asthma trigger, COPD triggers? Probably not. Just looking for $100 more for a pet. There were 2-3 new African American reps training in the food area, congrats on your new jobs but please don't pick and choose who you'd like to speak to and be friendly with. We're ALL guests, you didn't have to be trained to know that. I needed assistance with the coffee machine, hot coffee wasting everywhere and was flagging one of them down (they don't wear name tags -new employees...smh put it on a piece of scotch tape if you must) so idk her name but she looked around disgusted as if I were talking to someone else and walked away, as if she was implying I'm not coming to you. So I left the mess there. Usually I get a text or email the same day I check and ask for a survey and "How was your stay?" But I KNEW I wouldn't this time, and I didn't (Great job Angela M.) they only send the survey requests to customers who don't complain about all the misfortunes that I am now, so I decided to write a review anyway.

Stay at your own risk, bring your own bedding and please don't be past 5'10" or the bathroom door will literally NOT CLOSE (seriously). If you want to be lied to and constantly looked over, this is the place for you, but as for ME and mine?!?!?! NEVER AGAIN!!!!!

It's no wonder the turn over rate is so high and they can't keep employees. RENEE should be running that place. She showed more empathy than the manager ...THAT...

I am going to start off with saying, this is the worst experience I have ever had with IHG hotels today, 7/24/24.||First of all, I made my reservations yesterday, through my employer platform. Saw on their website that they are pet friendly, and under "Pet Policy- they allow Dog and Cats." I called and spoke with a front desk agent, confirmed the reservation, and asked her if they allow cats, once again to confirm what the website says, she said "yes we are a pet friendly hotel." I was like perfect; I am going to bring my cat with me for the nine nights at your hotel. Then I asked for an early check in today, as I had my cat with me, wanted to check-in, drop him off and then head to work for the day. Everything till that was great.||Something told me to call and confirm, again the day off, I was about 30 minutes away, then a lady (should not be in the hospitality industry, or a face of IHG hotels) picks up the phone, and I explained exactly to her, what exactly my conversation was with the other front desk agent from the night before, about an early check in. She was like "Ma'am when you come here, we will go through and see what we have." I like cool. ||Then I get there, and of course, the room was not ready, did not even try to find me anything that I can use at the moment- because there is no compassion to guests, or doesn't even know what it takes to be a real hospitable person in the hospitality industry. Then I was like fine, I will wait for another 30 minutes no big deal. ||This is not even the worst part; the wart part is that 30 minutes into waiting that same morning front desk agent that was there today, walks up to me with another non compassionate, lack experience of what "a guest experience " is walks up to me and says "I am sorry we do not allow cats, only dogs. we just checked with our GM." |I asked what about just for tonight till I find another hotel, "oh no sorry we cannot."||Your GM, that did not even care to come out and talk to me after the fact that one of his night front desk agents, told me that you allowed cats and that a room will be ready for me at 11: 00a.m?||Your GM, that absolutely his staff doesn't know what " Guest experience" is?||Your GM, that his/her hotel floors are filthy filled with crumbs all over it?||Oh, you're telling me your GM, that his/ her staff don't even know what kind of services they have to offer?||Your GM that if he or she is working for me, would have been fired by now? ||Oh, Gotcha!! Although I am a IHG silver member, I will not return to any of their hotels.||What a...

I am going to start off with saying, this is the worst experience I have ever had with IHG hotels today, 7/24/24.||First of all, I made my reservations yesterday, through my employer platform. Saw on their website that they are pet friendly, and under "Pet Policy- they allow Dog and Cats." I called and spoke with a front desk agent, confirmed the reservation, and asked her if they allow cats, once again to confirm what the website says, she said "yes we are a pet friendly hotel." I was like perfect; I am going to bring my cat with me for the nine nights at your hotel. Then I asked for an early check in today, as I had my cat with me, wanted to check-in, drop him off and then head to work for the day. Everything till that was great.||Something told me to call and confirm, again the day off, I was about 30 minutes away, then a lady (should not be in the hospitality industry, or a face of IHG hotels) picks up the phone, and I explained exactly to her, what exactly my conversation was with the other front desk agent from the night before, about an early check in. She was like "Ma'am when you come here, we will go through and see what we have." I like cool. ||Then I get there, and of course, the room was not ready, did not even try to find me anything that I can use at the moment- because there is no compassion to guests, or doesn't even know what it takes to be a real hospitable person in the hospitality industry. Then I was like fine, I will wait for another 30 minutes no big deal. ||This is not even the worst part; the wart part is that 30 minutes into waiting that same morning front desk agent that was there today, walks up to me with another non compassionate, lack experience of what "a guest experience " is walks up to me and says "I am sorry we do not allow cats, only dogs. we just checked with our GM." |I asked what about just for tonight till I find another hotel, "oh no sorry we cannot."||Your GM, that did not even care to come out and talk to me after the fact that one of his night front desk agents, told me that you allowed cats and that a room will be ready for me at 11: 00a.m?||Your GM, that absolutely his staff doesn't know what " Guest experience" is?||Your GM, that his/her hotel floors are filthy filled with crumbs all over it?||Oh, you're telling me your GM, that his/ her staff don't even know what kind of services they have to offer?||Your GM that if he or she is working for me, would have been fired by now? ||Oh, Gotcha!! Although I am a IHG silver member, I will not return to any of their hotels.||What a...