Verlo Mattress — Hotel in Greenfield

Sadly, I can not recommend a Verlo.

It came with so many recommendation I made the mistake of not looking a bit longer and more in-depth for a better mattress and trusted service.

What I saw and tested on the showroom floor was not what I received. The construction of what arrived in comparison looks shoddy, the batting is lose and will eventually fall to one side. This is not what I tried and tested on the showroom floor. In the end it turns out to be a rather pricey item for something one might think was made in China.

A few other draw backs: I would have to contact the salesman a few times before I got a response regarding concerns or questions. I feel like I was tricked into getting the mattress cover, which ended up causing problems and then later found out the item could not be returned, I was never told this before the purchase, nor about any discomfort this product might cause. Though the free delivery was nice, I felt like I was putting the drivers out, communication was lacking, it was late and they were in a bit of a hurry.

After 40+ days of "breaking it in" I still wake up sore. E-mail goes unanswered and it's already feeling lumpy.

After decades of having Verlo mattresses in the family I will not buy another and I recommend you keep looking for a mattress store that will treat you well and provide a better product, or at least what they present in the store. I never thought buying a mattress would be like buying a car, and when you need a good night's sleep this is the last place and item you want to stress over. My experience, has been that the quality of a Verlo Mattress compared to what they present and their product of the past has taken a nose dive.

I am stuck with this pretty pricey item now and just have to find ways suffer through, until I save yet, again to replace it, but I will be more mindful and aware of what I am looking at next time. This was an expensive purchase for me and I am sure it is for others. I will save my pennies again so I can find the right fit and sleep well. To all others, keep looking.

Again sadly, I will not buy another Verlo Mattress and do not recommend this company to anyone else in...

I could not be more happy with my experience at Verlo. I went in on a Saturday morning looking to purchase a V5 mattress. I had this specific mattress in mind due to the fact that my parents had theirs since 2008 and are still raving about their experience and quality of the mattress. We were greeted by Steven Who asked me and my boyfriend a few questions and without knowing we were looking at the V5 specifically he recommended the V5 knowing it would be the best option. I was shocked that he told us the V5 would be perfect especially since we had that in mind and didn’t mention any of it to him prior to the recommendation. To say he is a sleep expert is an understatement. He never made us feel pressured to go with a higher model or throw in additional products and raise the price. He gave us all additional discounts and coupons without even mentioning it which was so greatly appreciated. We went through our transaction on Saturday and set up a delivery date for Wednesday. On Wednesday I received a call that the delivery men were ahead of schedule and were able to deliver the mattress almost 2 hours earlier than the expected delivery window. The delivery was so quick and easy and they were even able to take my old mattress and box spring. I wish I had remembered the delivery guys names because they were truly amazing, quick, and so nice. If you are looking for mattress please look no further then verlo I promise you will not be disappointed with the quality and customer service. Me and my boyfriend spend months looking for online and never found anything that we were 100% about but after going through Verlo I only wish we...

My wife and I got tired of our old seally foam mattress. We had bought into all the hype of the memory foam stuff but the mattress fell short on many levels. Getting in and out is a pain, we sink together when snuggling close and physical activities are exhausting...

We started shopping around and reading reviews but as you probably already know, mattress companies use clever marketing to confuse customers so that an apples to apples to review is nearly impossible. We Made the decision to just go lay on a few mattresses and see how they felt. Upon walking into Verlo in greenfield, Steve greeted us. He introduced himself and let us tell him what we were looking for. I told him I research things a ton before buying and he told me about his position with the company doing all of the comparison shopping and cataloging. He explained the materials used and why each is better or worse. He knows his product and the competition’s as well. After a long talk and my little daughter running around and being silly for an hour, we found a bed we liked. We discussed prices and delivery and Steve again made it easy to feel secure in our decision.

Delivery went great as well. The two men showed up on time (at 2:30 when the timeframe was 2:30-4:30). They were kind and professional. They quickly took the power frame (around 200lbs) up my stairs and had it set up in about 15 minutes. The mattress was put on top and they left within 30 min of arriving.

The entire experience was wonderful and so far we are very impressed. Now starts the 1 year trial of sleep!!

Thank you Steve for helping us find the right...