Hampton Inn Hampton-Newport News — Hotel in Hampton

First of all, we had a horrible day. we then checked in when we finally got to the hotel. (We came to Virginia For my mothers funeral which is Saturday the 11th of February.) My sister informed me that this hotel was horrible and not to stay here. For those people I would personally like to say I think you had a really bad day and your taking it out on this hotel. My husband and I found this hotel to be charming. The lady who checked us in was amazing and very caring. The staff goes out of their way to make the guests welcome! The guests that we came across were cheerful and pleasant.The room is clean and has a microwave, refrigerator (Mini) , two beds, we only needed one. A space to work. soap, bath gel, shampoo and conditioner ,a hair dryer, also hand and body lotion. we also have a closet with full length mirror. luggage rack, Iron, and small coffee pot with coffee also an ice bucket all the accessories we needed and more. Lets not forget unlike most hotels and Motels they have a 24 hour coffee service with excellent coffee!!!. There is a charming breakfast area. The breakfast is unlike some hotels, we have all come across the hotel or motel that has pre packaged breakfast bars and fruit, some juice usually orange and terrible coffee. Well surprise this hotel had a tasty breakfast with a variety, fruits, juices, western omelets , sausage and potatoes. Yogurt , muffins, waffles, and many other items, it was with great pleasure that we dined there. It has a indoor pool and exercise room. I could write a book on this place, it gave me great peace and pleasure to stay here thank you to all these wonderful people , Please with all we had been through the day we checked in to feel comfortable and at home here and be able to relax and celebrate my mother’s life after her passing just 2 weeks ago. Stop and smell the roses, our lives get on the fast track and we tend to turn our anger to the wrong people. Please think before you write a review don't write something that may damage someone or some place. My husband and I are thankful to all those who work here to make this place a great getaway, this place will always be a special place in our heart's. Thank you Hampton Inn Hampton-Newport News! I know I am writing this review actually the next day we arrived here, But I can see how it transformed my mood and my husbands for the better. Thank you ! Sincerely, David...

I have never been treated at a hotel the way I was just treated at the Hampton Inn Hampton-Newport News. The front desk worker, Makaya, was atrocious to work with. We arrived at 9pm after a long flight and checked in to our room only to find out that it was not the room that I had booked. Someone named Jaclyn had gone in and changed my room type without asking me or any notification. ||Ok, I can work with that. Just give us 2 rollaway beds and we will be good to go. Was told that is a fire hazard. Ok, no problem. Just give me a room with 2 beds. Not an option. Has everyone checked in? Makaya said they had. Everyone had checked in to every room at the hotel. Mind you, the parking lot was barely full. At 9pm. Well, Jacalyn changed my room, so change someone's room who hasn't checked in. Makaya wasn't doing that. Can I speak to a manager? No. Makaya is the only one here. Well, is my daughter supposed to sleep on the floor? Makaya said, well? WELL? I booked a room with a couch for a reason. ||Makaya wouldn't call a manager, wouldn't change my room, wouldn't give me a roll away bed, said she was the only one there and couldn't help other than to cancel my reservation and said I could just go find somewhere else to stay. She had an attitude the entire time and offered no solutions for YOUR HOTEL'S mistake. There is a huge basketball tourney in town and very few rooms are available. Makaya could not have cared less. She was rude the entire time. Tried to rush us off to get us out of her way. When I came back down to cancel the room with customer care on the phone, she helped someone else in front of me even after I asked her to hurry and cancel my room so I could use some of my points to book another room at a HIGHER RATE. ||I plan my summer out months in advance to lock in the best prices as we travel every week for basketball. I am currently in another hotel, paying more and staying further away from my venue and all of this had to be dealt with at 11pm at night. If I could give 0 stars, I would. And I am a Gold member. If Jaclyn was not giving me an upgrade, my room should never have...

I was extremely disappointed with my stay at the Hampton Inn! I was on active duty TDY orders for the United States Air Force, and the Hampton Inn was the hotel most convenient for the event I was attending at Langley AFB. However, after the first night staying there, I woke up with bites all over my body! I wanted to make sure I didn’t claim they had bed bugs until I did some testing and made sure it wasn’t an allergic reaction to the soap or detergent the towels and sheets were washed in. After replacing the soaps and avoiding the sheets, the bites continued to get worse each day. I finally complained to the front desk and they said they would provide me with a different room when I got back from work. I came back to the room having been torn apart and treated for bugs, my stuff all moved without my permission, and a sense that they were going to try and cover things up. I called my home base DO to discuss my options and it was recommended that I switch hotels. I agreed and booked another hotel nearby and checked out of the hotel. The front desk assured me that even though it was a late checkout I would NOT be charged for that night. This is the bare minimum the hotel could have done to compensate me for having me stay in a pest infested room, but it gets worse. Once the hotel found out that the other Airman travelling with me would also be switching hotels, their story changed and they said we WOULD be charged for the night we would not be staying at their hotel. No compensation, no apology, and then they charged us for a night we would not even be staying in the hotel. I have attached pictures for proof! They demanded that I get proof beyond those pictures and forced me to go to an urgent care and get documented proof beyond the bites all over my body. I did, using one of my two annual urgent care visits through Tri-Care, and will be using that now documented proof to black list this hotel on DTS so no other service members will experience this terrible hotel for themselves. If you are reading this, I highly suggest you consider...