Delta Hotels Helena Colonial — Hotel in Helena

First of all, I am a loyal Marriott Elite member. This is the first time ever I stay at a Delta Hotel class of Marriott hotels. || ||Cleanliness: The awful smell of old carpet will hit your nose once you enter the room. Followed by the creaking noise of the floor. Then the ugly dirty stains of the old carpet. Attempt to make a cup of tea, you find a cup unwrapped from the cover with red lipstick on one side. So, you decide to go to wash your hands from touching the used cup, you good not find a cleansing soap…. Yes, no toiletries….. so you wash your hands with just water, and when to move to dry them, the white towels hanging been used and abused for many years became to rough that can scratch your skin….. ALL YOUR SENSES HAVE BEEN TESTED TO THE FULLEST. || ||Sleep Quality: it was torture…. By all means. From the loud AC to the terrible old used and abused mattresses and pillows, a total of 1 hour sleep (I swear to God of that) my fitness Garmin pulse ox/heart rate/sleep monitor attests to that. || ||Amenities: the single unit AC is so load almost like a struggling/dying motor. I recorded the noise level using a sound meter and recorders an average of 73.9 decibel (range 72-77.6 decibels). You cannot sleep without earplugs at that level of noise.||The bathroom: the toilet seat is too short and too close to the wall, not suitable for elderly, tall, or overweight people. The toilet papers roll is to the end, either need to be replaced or remove several squares and fold the end to show that it was serviced.||The shower drain is clogged. What a disaster. || ||Staff/Service: front desk staff are nice and friendly. We explained to the manager that this room needs attention and cannot be serviced to human beings as is. She too notes and our phone number for follow up. Never heard from her.||Housekeeping needs a lesson of how to clean guest rooms. No excuse. || ||Property/Facilities: I was petrified when I saw it from outside. I thought it is a rundown motel….. I was relieved for 5 minutes to see the lobby…. Until the shock experienced inside the room. ||||Location: not far from I-15 || ||Value: ripe-off || ||Overall rating! Zero out of a million. (My usual rating is stars, start with one for terrible stay and 5 for excellent one. This one is out of the grid. || ||Recommendations: ||To fellow travelers: Don’t stay there||For my respectful Marriott executives: My recommendation is to tear down this terrible building and raise a Springhill suite instead. And of-course, hire a new loyal and competent...

BE CAUTIOUS! 1000% Bad Vibes. I used to come to this place as a local here in Helena MT a lot, until a friend of mine stopped working there about a year ago. Recently I booked a room for 2 nights and went to the bar to get drinks 8-5-25, a private get away from my usual. There was a male bartender working who carried himself with a friendly, but more arrogant tone than I usually see from bartenders. I ordered food during my stay and had drinks at the bar. I had maybe 4 drinks there that night, because who can deny a titos with orange juice? I was feeling generous, hopeful that the bartender would lose his arrogant, demanding, poor me "im from Butte" tone.. after all, I was here for a short moment away from my usual. Tipping around $20 per drink I ordered. Trying to be kind and generous, considering the vibe that this male bartender was putting off. (This guy has been here for over a year, and the hotel does not plan to let him go) There was a moment where the evening maintenance guy came up to discuss with the male bartender whatever "exciting" thing he experienced that day, loudly and rudely, interrupting the calm peace and setting in the hotel bar. During this conversation I heard the bartender complaining about how he didnt make hardly anything in tips tonight, and how he would prefer to be somewhere else, loud enough for everyone in the bar and restaurant to hear. Naturally, im a little bothered by this conversation considering im a generous tipper, $15 for my snack that took him 30 seconds to ring up, and 30 seconds to bring out. $20 per drink on average.. so ive tipped maybe $80-$100 already. Im feeling insulted, wouldnt you? In the end, I left before closing, feeling uncomfortable.. paid close to $300 for the night and I didnt even want to stay. I used to think highly of this place. This used to be my go to, hidden gem that I would enjoy when I needed a break away from my routine. It is not what it used to be. I cant find it in my heart to recommend this place any further to people I know visiting me in Helena, and I cannot let anyone else deal with the same disrespect, and rude customer service from a needy "poor me" full of attitude bartender.

Don't stay here and suffer the same disrespect I did. Marriott has lost my business entirely, regardless of what state I travel to,...

It was really nice. I had a sliding door in my room that went out to the courtyard in the middle of the hotel. The courtyard was green and inviting, I didn't go outside though, because it was storming. I was there for a conference for work. All the employees were very friendly. The beds were super comfortable. They had nice toiletries in the shower that were environmentally and socially responsible. They had a grab bar in the shower for people that may need that, but the water pressure wasn't great. The bathroom also looked big enough to accommodate mobility devices and they had sidewalk ramps. I didn't get to use the pool which was sad. I had the raspberry jalapeno wings and buffalo chips for dinner. The wings were not hot, but the chips were. They were both delicious and I would recommend both dishes. I ordered both because usually when you order wings you dont get very many, but it way way more than enough food for one person. The young woman that delivered my food to my room was extremely kind and accommodating. My only negative is that it was pretty expensive as far as hotels go, but I constantly noticed little things, like the carpet and the walls in my room had stains. There were random light bulbs out around the building and the outdoor speaker was missing its cover. It was just a weird contrast to the grand-ness of the aesthetics of the hotel. It feels huge. I got all my steps just getting ice and snacks and going back and forth to the conference room. Honestly it is probably too expensive for me to stay there on a personal trip, but I would love to stay there again if they had a sale or if there are more...