My Place Hotel-Las Vegas South/Henderson, NV — Hotel in Henderson

As my group was on our way into the hotel, I received a message from staff notifying me that the elevator was out of service. We reserved an two-bed accessible room which was made unavailable by the lack of a usable elevator, since I'm disabled. The alternative solution was a room on the first floor which we agreed to. However, when we got into the room, it was a single bed for 3 people, which we reluctantly dealt with. One of my group members wanted to investigate the bathroom, so they turned on the bathroom lights, which immediately flipped the breaker in our room, though the breaker box was in our room.

Once we got the power back on and unpacked, we received a call from the staff who said they noticed our original room was two beds and offered us a non-accessible 2 bed room. Following us checking into the new room, we had no issues for the rest of the first night. However, when we woke up the next day to talk to the front desk staff about making a follow-up reservation and keeping our room, staff stopped us to ask if they had left anything in the fridge, and said that they had no employee fridge yet, so they were just using ours to store their food and drinks.

When we were attempting to change over from one reservation to another, the front desk attendant did not know what he was doing at all so he easily checked us out, only to struggle for 5 hours to check us back in. Additionally, he would call the room once every hour telling one of my party members to come back to the front desk to say he had it all sorted, only to tell us that he didn't and we should just go back to our room. The issue we were experiencing was the night prior, we were told we would only need to pay for a $200 deposit since we paid through a 3rd party. When we went to switch reservations and pay, the attempted charge was $370 for our stay which the agent didn't know how to change, and even explained that he had never worked in a hotel before but was left there completely by himself.

This was made worse by the fact that our keys deactivated after we "checked out" and wouldn't get remade until we checked back in, which I understand. The way this was solved was by the agent following us to the room and letting us back in the first time. After he called the second time, we left one of our members in the room to let us in. Finally after 5 hours, the issue was solved, however, we then received another call about 30 minutes later, which we did not answer. We then walked to the front desk to see what was going on, because the hotel attempted to charge our card $45. Upon talking to the staff, we were told we needed to re-sign the registration card, with no mention of the new attempted charge. After this, myself and my group asked if we could talk to a supervisor, only to be brushed off by "I'll talk to the agent who was helping you" over and over, and refusal to get a supervisor, at which point, we just gave up. The following days, we had heard repeated issues of laundry being done all night, with the machines making a loud buzzing sound when they would finish. Additionally, our keys kept deactivating, we kept being signed out of the hotel wi-fi and the TV would sign us out of streaming services every 12-24 hours.

The only benefit we saw after this experience was the $200 deposit, because at least we'd be able to charge things to our room and have it taken from that, right? When we attempted to charge anything to the room, the agent asked for our card so he could charge it, despite being asked to charge it to the room. The agent did not know how to do this so he made a note on our reservation to handle it at check-out. On our second to last day in the room, our keys stopped working again, at which point, we went to get them reactivated, only to see what looked like the entire staff on their lunch break. While checking out, we talked to the GM, who confirmed they had two people on staff who were brand new to hotels and did not get trained properly, yet were "thrown to...

Came in at 3pm to a sign that said "We are not here right now please wait". Waited about 10 minutes, someone finally came to the front desk and checked us in. It has gone down hill from there. Floors were nasty dirty and hair was stuck to the shower walls. Then it got even worse. We went to put the kids to bed and turn the lights off. It turns out every single receptacle and light is tied to a single switch when you walk in. So when you turn that off, it shuts off all lights and ALL plugs. So no charging, no front desk phone, no alarm clock in the room, no TV. Its wild, and one of the worst designed rooms I have ever seen and I travel a ton. To top it off i tried calling the front desk to make sure i wasn't missing something, and 3 times in a row i let the phone ring for 10 minutes and no one answered. Avoid this place...

Love the idea behind this hotel. It's a new offering in the Henderson area where the focus is on what really matters. It's clean, crisp and well maintained, and without all the unnecessary incidentals you pay for but never use at a regular hotel. And the price reflects this. Ideal for vacationers and workers who just need a good place to sleep and recharge. No breakfasts, no gym, etc. My room was clean, the bed was comfortable, the shower was hot, and the kitchenette was available. It also has Wi-Fi and a laundry room. NOTE: some reviewers have given this a low star rating, leading some to think that perhaps this is a low quality hotel. That is not the case. As mentioned before, it is merely a simplified version of...