Anytime Fitness — Local services in Henderson

This was the most convenient gym close to work. Before I walked in I made sure to check out their websites and saw they have showers and classes avaiable. The most appealing thing to me was that it was self entry gym. When you walk in you don't have to check in with anyone. I came one day after work within the hours they have staff avaiable to let me in. I was met by a young lady and I asked her if she could please give me a tour. She was very thorough and showed me around. She let me know that there's a charge to use their lockers but they also have cubbies avaiable if I don't need to leave stuff. I already made the choice of having to bring me stuff daily then to pay their ridiculous amount to use their lockers which arent even that big. At least they have WiFi. After my tour she brought me into the office to explain the prices. They do require a contract to sign up which was a big turn off for me. She showed me the prices which range from $50-$30 a month and it's based on the length of contract between 12-24 months. They also offer tanning packages which I want really interested in. My budget was for $50 and I didnt really want to commit myself to a long contract. When she started explaining the contract sections she got to the part where I have to pay an annual fee of $50 dollars that goes towards the maintenance and use of the facility. To me that's what I assume I'm paying for monthly to use their facility. At that point I did tell her I was no longer interested and her manager gave her the authorization to waive that annual fee. So I signed up for the $50 auto monthly payments and I was given my key fob and directions on how to use. The gym itself isn't so big. I find myself still trying to find a path to the open cubbies (which are under video surveillance) from the front door. The smell when I walk in is so appealing to me. I makes me feel like I'm about to start a productive day. They have 3 bathrooms avaiable and each of them has a walk in shower. The outer bathrooms have the biggest counter space and they also have hair dryers inside. The showers are okay. I have found myself struggling multiple time with the shower head. I have to bring it lower and I also try to aim it away from the floor since the showers have no ledge to hold the water in. Lucky for me I come early in the morning and there is always one open. I have heard someone try to go in because they were all being used. I felt bad but I needed to shower. It crossed my mind that there isn't just a restroom. So if all 3 showers are being used and you need to use the restroom you will have to wait til someone finishes to relieve yourself. My first monthly payment finally hit my credit card and I noticed it was it was higher then anticipated about $55. I walked in and asked why it was higher. They let me know that their payment processing systems charge 7% to use a credit card. I was upset because this wasnt explained to me at the contract signing. He did apologize and offered to remove the fee if I provide a checking account for my payments. I have switched to checking for my payments but later on I did the math and they actually charge a 10% fee not 7% fee to use a credit card. I know I was the young lady's first contract sign up so she is allowed to make mistakes and forget information. But this was her manager who didnt even know the actually percent fee charged. Anyways I'm under contract so I just need to ride the rest of the 10 month contract til I switch gyms. I just have to remember that I'm paying for...

Signed up for the 2nd time in 5 years and was disappointed to learn that we were quoted $29.99 per month when we signed up which would be taken out of our checking which was fine, however when the first payment came out it was for $33.47 Called the office and spoke to Josh who initially signed us up and stated that the fee was a 3rd party charge of 8% for processing the debit card transaction. I asked why we were not told this at time of sign up and he stated that always does, but when I told him that he WAS the person who signed us up and never told us of this "extra" surcharge there was no reaction. The only way to waive this "extra" fee is to bring in a cancelled check and then it would be automatically taken out of our checking account with no charge. Beware when signing up to make sure everything is disclosed so you do not receive any surprises. My only concern is that we were told by Josh that we could go to any Anytime Fitness location after 30 days with no problem. I am hoping that this is true as we are going to try another gym tonight. Will keep you posted.

Well 2 months into our membership, just found out that there is $1.00 Anytime Fitness App Fee which again was not disclosed when signing up. Josh needs to be more clear on the contract when signing members up and when I called to ask about the extra $1.00 fee, Celeste did not care about the issue. I have since contacted the Corporate Office and filed a complaint with them as to the lack of knowledge of the employees at this location and the attitude of Celeste not to mention no call back from the owner of this location...

I’ve been an Anytime Fitness member for about 18 years now. This location is by far the best Anytime Fitness in town! It’s never too busy, it’s clean, and the staff is bomb. They go above and beyond for their members, not to mention they’re super friendly. 🙌🏼♥️

12/30/2022 UPDATE: I have canceled my 18 year membership as of today. Unfortunately there was a situation with a contracted staff member touching me inappropriately, watching me on the gym cameras, and sending me unwanted text messages and not to mention him gloating about his access to gym members phone numbers and contact information. I brought this to the gyms attention with documents and a copy of the text and had a sit down conversation with the owner and the gym manager. They chose to look the other way and find no misconduct. It’s very sad and disheartening to know that they have a great lack of concern for their members safety and well being. Ladies, watch you’re surroundings and with whom you communicate with.

I tried to make it zero stars, but I’m required to have one to be able to post.

01/02/2023 In response to Anytime’s response: There is plenty of evidence to prove misconduct/harassment/stalking from a contracted staff/gym member and I had provided that to their office including text messages. So, nice try Anytime staff. Stop trying to portray your business as the victim. If you wish to continue publicly denying this issue I would be happy to post my letter I provided you which included the text messages from this person on a...