Mattress Firm Huntsville — Hotel in Huntsville

A few months ago I was looking to buy an affordable mattress and went to a couple different mattress stores around town. At multiple stores, I either had to wait 30+ min for anyone to help me (first time buyer not really sure what I was looking for) or I would be rushed to look at a few of the cheapest mattresses available. When I walked into mattress firm Andy, the sales associate, was helping a customer but walked over to let me know he would be right with me but gave me the layout of the store. After getting a better idea of what I wanted Andy pointed me to the mattress that fit what I was looking for and found a mattress that I was happy with. Then a few weeks ago, one of the legs on the platform frame that I had bought broke. I went back to mattress firm and a different associate gave me a number to call. The number lead to 3 different numbers who all said they couldn't help. I finally called mattress firm again and Andy said he couldn't find any number on the box so he contacted the warehouse for me. Now a replacement frame is on its way. All in all, Andy is one of the best sales associates I have done business with and would recommend him to everyone. Mattress firm is a solid business but if you want great customer service...

I called the store wanting to test out a mattress I found online. Grace answered quickly & went above & beyond searching for the mattress for us, which no other store offered to do. She called us back to let us know that no store in the Houston or surrounding area had it, so she offered us a discount on it for our troubles. We ended up making the drive to the store, as we were nervous investing money into something we didn’t know if we’d like. When we arrived we were warmly greeted & she had already researched comparables to the online mattress for us to try out. When we found our mattress (which was completely opposite than what we thought we wanted), it was slightly over what we wanted to spend. She worked with us to make sure we walked out with exactly what we wanted & not settling for something just to be in our price range. I couldn’t have asked for a better experience! This was our first time purchasing from Mattress Firm & you’ve made a customer for life....

Jonathan came to greet me as I entered the Huntsville store. He quickly determined from our conversation that I needed a replacement mattress for my husband's bed. I shared with him that Steve (husband) is recovering from open heart surgery with a triple bypass, and that he has been sleeping in a recliner because his mattress has failed. It is 5 years old and the top foam padding has come loose. Jonathan showed me several options for a large twin adjustable mattress, evaluating and comparing the differing characteristics of each. I narrowed down my search to two models, and after considering cost, I made my choice. He empathized with my situation and worked with me on the cost, to my satisfaction. He has a quiet yet firm manner and is obviously well trained and knowledgeable about his trade. He made this a pleasant experience for me, and I can highly recommend him for his thorough and...