Hampton Inn Indianapolis Northwest - Park 100 — Hotel in Indianapolis

My initial impression of this location was not positive at all. ||-The "Assistant manager" Sarah was a real "Karen" very rude and condescending. Although I have previously been a hilton honors diamond member due to staying at multiple locations long-term during COVID as a travel nurse, I booked this stay through a third party due to financial strain. When asked if it's possible to stay in the same room after adding an additional night so that my mother who is in her 60's and handicapped with heart failure and severe Rheumatoid arthritis would not have to relocate... After divulging this information to her and her seeing my mother hunched over on a walker Sarah without even checking stated "Nope .... that's what happens when you book 3rd party." I was floored and disgusted! To check the availability and say no I'm sorry we cant make those accommodations would have been well recieved. However, she appeared to have some pinned up aggression against 3rd party bookers. I get it ... However that statement along with her facial exspressions and condescending tone were completely out of place and unnecessary. She ultimately looked after I brought attention to her passive aggressive comment and magically found that the room was not booked the next day and allowed us to stay for both nights ||Second issue with Sarah... after arriving to our room my mom wanted a shower. I check the "Handicap accessible shower/tub and cannot get the exstended shower head to work. So I call Sarah and inform her... her response: "Oh I wouldnt know I don't use handicapped showers thats a maintenance issue they will be here at 7am." Not let me take a look ...which leads me to believe she knew it was broken. Guess what 7am no maintenance and thats fine its the holiday. However, Sarah neglected ti endorse this information to the oncoming shift so my mom who has severe arthritis is forced to hunch over in the shower. This lady should not hold a manegerial position she was very inconsiderate, unprofessional, and condescending. My mom was afraid to call down for extra towels because she feared she would get into an argument with her.||Irina the Housekeeping Manager...( I hope I spelled that right ) was very kind. She exibited empathy for the situation and was very apologetic and solution oriented. She made sure me and my mom were moved to another room that was thourghly clean. She was very accommodating and exhibited great humility. 5 stars for her! Anytime she saw me or my mother on the property during our short stay we were met with a smile and warm greeting.||Elizabeth- the actual manager was very understanding empathetic and apologetic she had kind eyes and a warm smile. She offered to remedy the inconvenience via hilton honors points although I booked through a 3rd party. Our interaction was brief but her response was supportive.||Overall Nice hotel with modern updates. Breakfast was typical continental breakfast for a hilton. Minus one star for Sarah. The other star I deducted is because the carpet could use some refreshing or needs to be pulled up in the hallways and rooms. The smell occasionally made me nauseous however; the rooms did otherwise...

My initial impression of this location was not positive at all.

-The "Assistant manager" Sarah was a real "Karen" very rude and condescending. Although I have previously been a hilton honors diamond member due to staying at multiple locations long-term during COVID as a travel nurse, I booked this stay through a third party due to financial strain. When asked if it's possible to stay in the same room after adding an additional night so that my mother who is in her 60's and handicapped with heart failure and severe Rheumatoid arthritis would not have to relocate... After divulging this information to her and her seeing my mother hunched over on a walker Sarah without even checking stated "Nope .... that's what happens when you book 3rd party." I was floored and disgusted! To check the availability and say no I'm sorry we cant make those accommodations would have been well recieved. However, she appeared to have some pinned up aggression against 3rd party bookers. I get it ... However that statement along with her facial exspressions and condescending tone were completely out of place and unnecessary. She ultimately looked after I brought attention to her passive aggressive comment and magically found that the room was not booked the next day and allowed us to stay for both nights

Second issue with Sarah... after arriving to our room my mom wanted a shower. I check the "Handicap accessible shower/tub and cannot get the exstended shower head to work. So I call Sarah and inform her... her response: "Oh I wouldnt know I don't use handicapped showers thats a maintenance issue they will be here at 7am." Not let me take a look ...which leads me to believe she knew it was broken. Guess what 7am no maintenance and thats fine its the holiday. However, Sarah neglected ti endorse this information to the oncoming shift so my mom who has severe arthritis is forced to hunch over in the shower. This lady should not hold a manegerial position she was very inconsiderate, unprofessional, and condescending. My mom was afraid to call down for extra towels because she feared she would get into an argument with her.

Irina the Housekeeping Manager...( I hope I spelled that right ) was very kind. She exibited empathy for the situation and was very apologetic and solution oriented. She made sure me and my mom were moved to another room that was thourghly clean. She was very accommodating and exhibited great humility. 5 stars for her! Anytime she saw me or my mother on the property during our short stay we were met with a smile and warm greeting.

Elizabeth- Manager said she would issue points to my account I followed up with a phone call after not receiving them. That was 2 months ago haven't...

I am a medical traveler and have been working at a hospital in Indianapolis for the past 6 months. I stay here 3 nights each week and return home the rest of the week. To start- the front desk employees are excellent and extremely pleasant and friendly. The kitchen staff are the sweetest people you’ll ever meet and make a delicious breakfast. The cleanliness of the rooms however is lacking. I can appreciate this is a more affordable Hilton in the area so I don’t expect 5 stars across the board but this is unacceptable. I’ve stayed in over 8 different rooms on the 1st,3rd,and 4th floors and there have been problems with every single one. Initially when arriving to the room, my coworker and myself check the rooms for cleanliness and at one stay the mattresses both had huge yellow stains and no mattress protector and we asked the front desk to move us and she called housekeeping and we had to move to 3 different rooms before we found one with clean mattresses and mattress protectors. At another time when arriving to the room and putting our lunch in the refrigerator we found it full of beer and yogurt containers- it was clean despite the items left from a previous guest but if you aren’t checking the refrigerator what else are you skipping over. There was another stay where we were there for 2 days, checked out, went home for two days, and then checked back into the same room later that week and the sheets had not been changed on the bed and I knew this because I had spilled orange juice on the cover and the orange juice was still there. We now bring two sets of full sheet and comforter sets with us to replace the blankets on the beds. I have yet to find the shower/shower curtain free of an abundance of hair. We also now bring a set of cleaning supplies to clean the shower upon our arrival. I can appreciate that many industries are short staffed right now but short staffed should not mean that you do not properly clean the room before moving to the next room, it should mean that you don’t make it to the next room because you only had enough staff to thoroughly clean the rooms you made it to. We have complained to house keeping about the cleanliness and were told by the head of housekeeping “my girls, they try their best”. If this was one stay where we were not completely satisfied I would have just taken it as an unpleasant experience but every stay is something else and we are spending about $320 per week...