Indianapolis Marriott East — Hotel in Indianapolis

If there is an award for Marriott Employee of the Year, we recommend 3 most deserving candidates.

Our bronze medal goes to Mr Jesús, who made our Teacher of the Year Banquet spectacular: he brought extra chairs to accommodate our entourage, he brought us extra plates with salad once our guests had arrived, and he brought me coffee when I won the Award.

Our silver medal goes to Mr Chris Neff, who helped me set up my students' visual arts projects to perfection, creating the most beautiful display of their artwork -- even bringing me a small safe and wrapping it in a tablecloth to make sure my student's painting remained upright and stood out. When my students won First Place and Best of Show, I made sure to thank him personally for his kindness.

Our gold medal, however, will always go to the one employee who is so kindhearted, so professional, and so helpful that he literally made us count the days last year until we returned to this hotel. His name is Mr Jeffrey Bobbitt. He always greets us personally, remembers the names of our family members, and compliments us on our iconic fashion and style. Anytime we need anything, Mr Bobbitt has it ready for us before we can even finish asking for it. And his charisma and smile are radiant.

There were some employees, however, who were quite rude to my husband and me. They actually made us wonder if we were truly welcome at this hotel, despite us being gold Marriott Bonvoy members going back decades. Mr Bobbitt, nonetheless, immediately diffused the situation and treated us like royalty. We are honored to stay wherever he is in charge -- despite our room lacking certain amenities of a quality hotel. Since there were no microwave, no toaster, and no hotplate available for our use, Mr Bobbitt offered to take our Italian mokapot elsewhere to heat up our morning coffee before another employee rudely took it away from him and gave it back to me, telling me (rather unconvincingly) that "due to liability issues, [she] would rather he not help [me]". Translation: either I don't look like someone whom she would want to help ... or her management wants me to pay extra for coffee and hazelnut toast rather than allowing me to brew and toast my own -- something I would have been more than happy to do had we been treated better by the lady who works at the hotel bar (she publicly accused me of giving her a fake name and room number because neither she nor the gentleman at the front desk had bothered to read both my Principal's name and mine on our hotel reservation).

When all was said and done, my husband asked me to book us a room at the Fairfield next year where we were treated with the utmost respect by ALL of their employees when we stayed there the year prior while attending this same conference. However, I convinced him to book us a room here again next year because of Mr Bobbitt's exceptional service and kindness. We hope that the other employees will follow his lead and treat all hotel guests with kindness, compassion, and respect -- even interracial gay couples with...

Stayed at this hotel during gencon. The hotel itself seemed fine at first, however, the first interaction with the front desk staff was very bad. They were short and mean to the point I didn't ask any of the questions I actually had. The staff in general were either nice or completely mean and dismissive.

When we got to our room, we noticed we had a bathroom light out and the overhead light was missing a lid. Nothing major, but it looked very bad. Also, from the start, our AC unit was extremely loud and had a rattling noise to it. The air vent was broken and aimed directly at my face when I slept.

When housekeeping came in to take trash and other things, they didn't add any new toilet paper. We also looked at the ice bag that was in the room folded up for the ice bucket, and it appeared to be used and refolded. This may have just been a miss. However, it was pretty gross to think we could have used an ice bag that was visibly dirty and previously used for more than ice. All around, not a clean room.

In addition, we knew other people in the hotel and the brand new towels in their room were dirty/stained.

In addition, we tried to use the pool and hot tub. The hot tub water level was so low that the jets were spewing water everywhere. The hot tub and pool were noticeably dirty. Not just dirty, but appeared to have a layer of slime on them. You could visibly see cleaner lines vs. dirtier lines in the pool and hot tub.

There are several elevators in the building. We took a regular elevator and went to our floor (floor 3) and arrived at an open demolition section of the building. Wires were hanging down, and everything was broken. I understand they were likely remodeling, but there should be a sign or warning as to where to go. The fact that we just took a normal elevator and ended up in an openly unsafe area is not great.

To touch on the positives: a few staff members were nice. We had drinks at the bar and the wait staff there were all very pleasant. Also, we did call to get the AC unit looked at. Although the air was still broken, aiming at my face while I slept, the engineer was extremely kind and did a great job with tue other concerns.

One additional negative: the staff that were not good were really not good. When I check into a hotel or have questions for the front desk, I don't expect that I would be treated meanly, especially when I was just asking very routine hotel questions. They just seemed like they didn't want to be there. Even when you approached these few seemed openly hostile to the point that I chose not to ask and came back later.

Overall, I would definitely recommend a different hotel for average level of staff hospitality,...

Do yourself a favor and avoid this hotel. I stay in hotel rooms hundreds of nights per year. You can only share reviews that appear on Marriott’s site if they invite you to share your experience. This was so bad, I couldn’t stay quiet. The hotel has been under construction for some time for modernization. It is desperately needed. My room was on the 5th floor which appears to be a refreshed floor. The hallway carpet was new and the room appeared to be newer. That is the extent of anything positive I can say. The HVAC in the room functioned but sounded like a jet engine roaring anytime it ran. The club lounge had minimal food offerings in the morning and evening. One oddity, they offered cold cereal in single serve containers and small containers of milk to go with. They did not have spoons of any sort to actually eat it with. They shampoo and body wash bottles were basically empty. Fortunately I had my own with me. In the middle of the night, I was awoken by a plastic crinkling sound. Think of a water bottle being crushed or a chop bag rustling. I got up and turned lights on but couldn’t determine the source. I returned to bed only to have the sound begin again within the hour. I got up and couldn’t get much sleep. I finally discovered the source. A small single serve bag of Doritos that I had laying on the desk, unopened, had been chewed into by a mouse. I can confirm it was a mouse because I saw it scurry across the floor from the desk to under the bed. I tried to get a picture or video but couldn’t. It was before 9AM, long before check-out time and I had the due not disturb hung outside my door. I heard a faint knock which I thought was on another door in the hallway. Next thing I know, the door is opening by a woman who was claiming to be housekeeping. I couldn’t say for certain as she had no uniform or identification. She did apologize and gave some lame excuses that she “didn’t see” the due not disturb. How could she not? It was hanging on the knob right where she scanned the key card. I immediately packed up to leave. I get to the elevator and the call button is not functioning. I’m not sure if it was malfunctioning or it was locked out by the construction team. In either case, I was forced to carry my luggage down 5 floors of stairs. I stopped at the desk to check out and predictably, I was never asked how my stay was. Clearly the hotel didn’t care. I asked if I could speak to a manager and was told, all of the managers are in a meeting and “couldn’t be bothered.” Seemed fitting...