Mattress Firm Clearance Center at Las Colinas — Hotel in Irving

Mattress stores aren't particularly exciting, but we had a great visit (and buying experience, but I'll get to that later). Basically, it all came down to Jeff, who was our Sleep Expert according to the title on his business card. This particular store is a better one to visit than most because it has a lot of the clearance items from other stores in-house in addition to all of the normal (read: new) items that you'd see in all the other stores. Rather than look at any of that, or even talk prices, my experience began with a lay-fest to get a feel for the different types of "firm" (my term, my request) mattresses they had. For the self-service folk, Mattress Firm has colored body pillows across the top of each bed. Red are on the softest beds, usually "pillowtop" or "cushion firm" mattress styles. Then, oange cushions lay across the tops of the medium-firmness beds, while yellow cushions mark the firmest third of their beds. We tried out nearly all of the yellow-pillow beds (not in order, but as a guided tour by Jeff) along with about half of the memory foam and all of the "hybrid" beds. Hybrids are basically traditional mattresses crossed with Tempur-Pedic... they're a completely different feel from both and will be experienced differently by everybody :: think of it like when the Simpsons intro is done by a Guest Animator.

Back to the story; while we were trying all these mattresses, Jeff gave a brief explanation, expanding on it when asked, and waited either standing or sitting two about beds down while we experienced the different feels. This distance was a very important detail for me -- he stayed involved but did not crowd. Points. Ours was a rather long visit, but he showed no impatience, possibly something from his time serving in the Marine Corps.

Once we had decided on 2-3 "finalists" (in terms of style, not specific model), Sleep Expert Jeff opened the conversation to different levels (quality and price points) under each, giving very relatable examples (e.g., fully-loaded Avalon compared to base-model Lexus; I drove up in a Lexus, btw). He also told us about all of the different options in terms of working the store's various promotions to our benefit.

Needless to say, we were well taken care of, and things ended with a purchase that was very much win-win. This brings me to my last point, EMAIL OR MESSAGE ME (find this review on Yelp!) if you're going to go so I can get you a card he gave me which will give you a nice discount (and hopefully get me something if you spend...

UPDATE!!! So although Ashley was great with her customer service I do have to say I Was very MUCH LIED TO REGARDING THE POLICIES For BUYING A TEMPURPEDIC BED , “that she so called said was lightly used and sanitized” she told me that if I had any issues with my Tempurpedic, which began a month into having the bed that I could easily put in a request for a new bed through tempurpedic warranty program. Let me tell you that is not the case. You have to submit pictures and follow some bogus instructions that they show no video. And complete the warranty questioning. You have to provide all this information and they still said my bed didn’t sag enough regardless of it causing me back pain I . It started sagging on the right side a month in And has caused excessive back pain . Now the left side sags like to the point my fiancé has to pull me to roll closer to him. I’m paying 6000 plus for this and I bought warranty at mattress firm so I will be calling them tomorrow since the actual company turned me down. The company temperpedic made it seem like they don’t allow resale or returns on lightly used mattresses that their company makes. I can only sleep in the center of the bed and even at that it’s not very comfortable. Also I ordered a firm bed, This bed is no longer firm. I regret the purchase completely!

Buy A SLEEP NUMBER BED INSTEAD OF TEMPERPEDIC DONT WASTE YOUR MONEY ! So I don’t know about you but mattress shopping is so nerve racking but Ashley made it so easy. She showed me the bed that she thought would suit my requests .. had great knowledge on all the different beds I tried. She also advised what’s better for me as a side sleeper . I recommend everyone to this place. The delivery was fast and they were diligent with the set up. I won’t need a bed for a long time but so glad I picked this place. Very professional and organized. Top Notch...

They are running scams here folks, be ware! I ordered a very expensive mattress on memorial day and they were supposed to deliver it the next day. I waited for 2 1/2 hours and no one called or showed up, so I decided to take a trip to the store. The manager assured me that it was being delivered that day. On the drive home, I found the delivery guys waiting down the street watching videos on their phones. They said they had tried to call me several times, which they did not. I was supposes to be their last delivery of the night.

Before they unloaded the mattress and box spring, they asked me to sign the paper work stating that I had approved and accepted it. I refused to do so until it was in my home and I had inspected it. Once they brought it into my bedroom, they proceeded to ask me again to sign the paperwork. I said I wanted to inspect it first. That's when they revealed to me that it may not be the mattress I ordered. This mattress was about $130 cheaper than the one that I ordered. I asked why they would bring me another mattress when my receipt clearly showed what I had ordered. They told me that someone changed the order and when they asked about it they were instructed to bring me the cheaper mattress.

I was highly upset and refused to sign for it. I asked them to leave and take their mattress with them. They advised me just to sign for it and I could have them exchange it out the next day. I said that I will not be doing business with a dishonest company that has such practices. I called y my credit card company to cancel the transaction, but was told that I have to wait for it to clear first.

I also called Mattress Firm and was instructed that it will take about 14 days to refund my money. I will never do business at this location again. There are plenty of other places nearby that hopefully honors...