Residence Inn by Marriott Dallas DFW Airport North/Irving — Hotel in Irving

This place is terrible. I called the hotel around noon before checking in and specifically requested that the rooms be clean, as this was my primary concern. I had reserved two rooms and asked for them to be next to each other. When we arrived, we had to wait in line for 30 minutes because there was only one receptionist at the front desk. Eventually, we were given two rooms that were close to each other. One of the rooms—a standard bedroom—was acceptable. However, the other room—a studio—was awful. It smelled extremely bad, almost like a homeless shelter. It was difficult for me to breathe in there. I called the receptionist, who told me it would take some time and that he would either come to take a look or change the room. I waited in the lobby, but after receiving no updates, I went back to the front desk. Again, I had to wait another 30 minutes in line just to speak with someone. They finally gave me another room, but it was 10 rooms away from the rest of my family. I checked the new room, and it was also unpleasant. The sofa and other furniture were poorly arranged and gave off an unclean feeling. I decided to stay in the original room despite the bad smell, simply because it was closer to my family. I called the reception again and informed them of my decision, and I also repeatedly asked for an air freshener. I was told they didn’t have access to one and that there was no housekeeping staff on duty until the next morning. The receptionist said he was the only staff member currently working. What a shame—it’s a hospitality business, and they don’t even have an air freshener? With no other option, I did my best to manage and stayed in the room. Unfortunately, the bad experience didn’t end there. The next morning, we went for breakfast. The scrambled eggs were extremely dry and seemed like they were left over from the previous day. I went to get a bagel and cream cheese, but the toaster oven was broken. I tried three times, and each time the bread got stuck to the side of the toaster, which was pressed against the wall—completely unhygienic. They had somehow managed to make the broken toaster “work” by leaning it against the wall, so every time you toast something, your bread touches the wall before it comes out. Mine never did—it just got stuck every time. I informed the front desk staff, but the lady there was unresponsive and busy chatting with other employees. It didn’t stop there. We were traveling with children, and one of the kids discovered that the chocolate milk he picked up was expired. I took it to the front desk and showed the same woman. She didn’t apologize or take any action. She didn’t come to check the rest of the milk or notify anyone else. It seemed like expired food was normal for them. I couldn’t eat anything from that breakfast. This hotel should not be part of the Bonvoy group. It was an awful experience from...

My family (4 adults and 2 children under 2) stayed at the Residence Inn on 09/09/2025. We chose this hotel because of its extended parking option, as we were flying from Dallas to Hawaii. We used the hotel shuttle to get to the airport and left our cars parked on-site until 7 AM on 09/18/2025.

Room Condition & Cleanliness Upon check in, the front desk informed us that the TV in our room was not working. They offered a significant discount for the inconvenience, which I accepted. While the room appeared clean on the surface, almost as if it had been cleaned just for us, it was in poor condition overall: Broken door knobs Towel racks hanging off the walls Missing parts from the coffee maker Microwave that didn’t heat food A dangling fireplace handle A roach sighting on the morning of checkout (see attached photos)

It honestly felt like we were given a room that’s not normally rented out. While the discounted price made sense, the state of disrepair was still disappointing.

Breakfast & Shuttle (Outbound) On a positive note, the complimentary breakfast was excellent — one of the best I’ve had at a hotel of this type. Additionally, the shuttle service to the airport on the morning of our departure was smooth, and the driver was fantastic.

Shuttle (Return) – Major Issue Unfortunately, the biggest issue occurred on our return. After an 8 hour flight, we arrived at DFW around 6 AM on 09/18/2025. The hotel advises guests to call for the shuttle upon arrival. Between 06:10 and 06:23, I called the hotel nine times. I was hung up on three times, and during those calls, I could hear hotel staff in the background, they picked up and immediately disconnected the call without saying anything.

With no one coming to pick us up, we had no choice but to take an Uber back to the hotel. When we arrived, the front desk attendant denied everything and claimed he had been answering calls the entire time. However, I called the hotel in front of him at 06:44, and only then did he answer the phone.

We confirmed the number was correct, it was listed on the corporate site, and even corporate verified it.

Parking & Final Thoughts Thankfully, our vehicles were in good condition upon return. The hotel did refund us for our stay, which I appreciated. However, I would not recommend this location. I've stayed at over 10 Residence Inns across the country, even lived in one during college, and this was by far the worst experience.

The room quality was poor, and the lack of accountability and professionalism from the staff, especially regarding the airport pickup, was unacceptable. I originally planned to give this hotel 2 stars for the low rate and decent breakfast, but the return experience left us stranded and soured the...

My family (4 adults and 2 children under 2) stayed at the Residence Inn on 09/09/2025. We chose this hotel because of its extended parking option, as we were flying from Dallas to Hawaii. We used the hotel shuttle to get to the airport and left our cars parked on-site until 7 AM on 09/18/2025.||Room Condition & Cleanliness|Upon check in, the front desk informed us that the TV in our room was not working. They offered a significant discount for the inconvenience, which I accepted. While the room appeared clean on the surface, almost as if it had been cleaned just for us, it was in poor condition overall:|* Broken door knobs|* Towel racks hanging off the walls|* Missing parts from the coffee maker|* Microwave that didn’t heat food|* A dangling fireplace handle|* A roach sighting on the morning of checkout (see attached photos)||It honestly felt like we were given a room that’s not normally rented out. While the discounted price made sense, the state of disrepair was still disappointing.||Breakfast & Shuttle (Outbound)|On a positive note, the complimentary breakfast was excellent — one of the best I’ve had at a hotel of this type. Additionally, the shuttle service to the airport on the morning of our departure was smooth, and the driver was fantastic.||Shuttle (Return) – Major Issue|Unfortunately, the biggest issue occurred on our return. After an 8 hour flight, we arrived at DFW around 6 AM on 09/18/2025. The hotel advises guests to call for the shuttle upon arrival. Between 06:10 and 06:23, I called the hotel nine times. I was hung up on three times, and during those calls, I could hear hotel staff in the background, they picked up and immediately disconnected the call without saying anything.||With no one coming to pick us up, we had no choice but to take an Uber back to the hotel. When we arrived, the front desk attendant denied everything and claimed he had been answering calls the entire time. However, I called the hotel in front of him at 06:44, and only then did he answer the phone.|We confirmed the number was correct, it was listed on the corporate site, and even corporate verified it.||Parking & Final Thoughts|Thankfully, our vehicles were in good condition upon return. The hotel did refund us for our stay, which I appreciated. However, I would not recommend this location. I've stayed at over 10 Residence Inns across the country, even lived in one during college, and this was by far the worst experience.||The room quality was poor, and the lack of accountability and professionalism from the staff, especially regarding the airport pickup, was unacceptable. I originally planned to give this hotel 2 stars for the low rate and decent breakfast, but the return experience left us stranded and soured the...