Country Inn & Suites by Radisson, Jacksonville, FL — Hotel in Jacksonville

Currently staying at this hotel, and not having a good experience. Was told that I could call around 10 or 11 am for an early check in at noon. When I called l, was told that they don’t have any early check in, and I should try back around 2-2:30. Spent the day in town and arrived at the hotel at 4:30. Systems were down and was unable able to get my room because they had not been assigned for the day yet. Asked them if I could have a crib in my room when we finally get one assigned, only to find out that they do not have cribs. It is listed on their website that they do have them, and it was one of the reasons we selected this hotel. Now we had to go out and spend an extra $80 on a pack n play for my 2 year old to sleep. Since we could not get our room, went to dinner, and was finally able to check into our room a little after 7. Second floor had a very strong weed odor. Rooms overall were very nice and updated. Clean for the most part, there was a used shower cap hanging on the bathroom door. The carpets however, are very very dirty. You can see the black spots all over with the caked on dirt. Feet were black walking around barefoot. Location of the hotel is not the greatest. There’s several homeless people sleeping out by the sidewalk surrounding the hotel, and it is very close to a noisy road. This is not fault to the hotel, just a heads up. The Wi-Fi connection in the room is very poor. Strongest I’ve gotten is 1 bar inside the room, with it fading in and out not getting a strong connection at all. Overall the room is nice, but the frustration of not getting my room for more than 7 hours after being told we would be able to get it, and the lack of having what is promised on the website, is a huge let down, and we will probably not come back to this hotel again.

UPDATE: at 12:20 am two people started banging on our door asking if anyone is inside. After about 10 minutes of trying to open the door, I think they realized it wasn’t their room.

UPDATE #2: After seeing the room in daylight, I take back my comment about the room being mostly clean. The window and the air vents are covered in mold. Absolutely disgusting. I am mortified that we spent the night...

1.Upon check in customer service was nice upon check out was a younger girl who's CS skills were horrible and not very hospitality wise to guests or welcoming to come back again. After a long day of heat, was looking forward to a swim but pool was filthy no other guest went while we stayed on a wknd(that dirty). Rooms clean, beds comfortable but sofa bed had sheets with bleach holes(asked for new at desk and was very apologetic and accommodating(new girl was very nice). Needs more work to finish updating hotel, can see wear tear, cheap cover up work, maintenance cart left in elevator was inconvenient. No bugs spotted after thorough inspection. Smelled cleaned, except ice bucket of weed. Breakfast was typical but rationed and not much choices. Would go to Denny's But there's the Extremely bad neighborhood of drug dealers, homeless, thugs constantly out on corners, balconies next door, in front of every store watching everything and everyone (saw a white SUV driving around from one group to another dropping off to dealers at night and same people from night before out again with a shopping cart behind convenience store selling out of). Noise all night from highway. Out of traveling the country every city for work and living out of hotels, they do have cleanest whitest towels and linens. Was very appreciative they had 24/7 coffer, cocoa, cookies and fresh fruit available. We come every year to the area, but due to the lack of customer service at check out, dirty pool, and the extremely horrible neighborhood that this hotel has been surrounded by we will not and can not bring our family back again for safety. Thank you for the one new girl's nice service and extra toiletries...

This hotel is next to two cheap hotels. One of them is particularly bad and it looks like people live there and all kinds of sketchy people come out at night. I would NEVER stay here again.

Front desk staff was mostly nice. When we arrived, front desk girl was on the phone with Uber complaining about them delivering the wrong food order to her. Then she proceeds to tell us what an idiot the Uber eats driver is for delivering a burger and salad when she ordered a chicken alfredo. Other front desk staff was nice and professional. The lady doing breakfast was very nice and happy. Breakfast options were unexciting though.

Hotel was dated and rooms smelled musty and moldy. Carpet throughout the hotel was nasty. For the price and for a Country Inn and Suites, I had higher expectations. I inquired from hotel staff about the area after reading other reviews and before booking. Was told it was safe but that is untrue. I would not want to be out after dark around here. Besides the nasty hotels within a rocks throw, there are homeless people hanging around the area. I was concerned about my car getting broken into. Luckily that didn't happen but given the area it is definitely a valid concern. Was glad I was only there for one night. If is was more than that, we would have left early and found another place to stay where we would have felt safe. There are better hotel options in the area. One star bc the hotel is old and dated and the area was nasty and unsafe. One and...