Hampton Inn Miami Dadeland — Hotel in Kendall

If possible, I would rate this particular hotel at zero; this was by far the worst hotel stay I have ever had; I would've instead stayed at a motel.

From the start of my check-in, Antonio was very unhelpful; he was not rude by a long shot but had no concern or care at all. I stayed at this poor representation of the Hilton brand hotel. They did accommodate my early arrival, which I was appreciative of. I had previously called to inquire about early check-in and the pool as I was bringing my 3 & 7-year-old sons, along with my 10yr old brother, all to arrive, and the pool was not in service 9/10 days of my stay. The pool was opened Saturday only. The AC did not work in the HALLS; every day, there was soiled linen in the halls. The wifi did not work in the hotel other than in the lobby; I work remotely. This made my stay miserable because I could not work my entire stay. I had zero phone reception, not to mention I had two rooms to accommodate my family. I reached out to the Hilton honors and was told that I needed to speak with the GM, Mr. Rodriguez, who I had already asked to speak with several times, I even emailed him twice, and no response; a Hiltons honor representative was able to get him on the phone he mentioned that he would reimburse my points for my rooms; when I asked to switch hotels, he said he would give me a callback and 30 minutes, and it's been two weeks and no points reimbursed or a call back at all. I would not have brought my kids if they had warned me about the hotel conditions. There was not one thing about my stay at the Hampton inn at 8200 SW 70th st other than it is close to target. I was forced to stay in a hotel with unsanitary conditions in the halls, heat conditions out of control, and no reception or internet. I was in Miami because I had an operation and was told, "if you need to use the internet comes to the lobby like everyone else, and she walked off." As an individual who travels frequently, I would have never had an experience like this staying with the Marriott. Again this hotel is an abysmal representation of the...

The physical condition of the property met our expectation, except bed being two small.

As soon as we checked in, Gianna reached out on TXT so thats welcoming.

However, we were very disappointed in how the hotel handles our loss of headphone there. There for sure exists a thief, and hotel just been saying no.

Hampton Inn, you owe us our Bose QuietComfort II 35 Headphone.

Here is the timeline: 12/28th night - My daughter asked me to give her the headphone 12/29th morning - We left in a hurry to Everglades NP 12/29th night - In the new hotel when she asked for her headphone and I realized she did not even give it to me early in the morning when leaving Hampton Inn, and there was only the empty case with us. So I called Hampton Inn and reported the item we forgot to package, was told by front desk that NO new guests had checked in and she was not sure if it was cleaned or not. When I asked her to go have a look, she told me she would need her manager Gianna’s permission to go check it. 12/30th morning - First thing in the morning we drove to Hampton Inn. A senior gentleman was at the front desk. He was friendly and found a lady to meet us at our room #223 to check. The room was cleaned already. And we could not find the headphone.

So it does not take someone like Sherlock Holmes's intelligence to see it was someone who got into our room after we left, took away our headphone and lied about it.

It is sad one little thief's selfish behavior can damage so many other team member's efforts in keeping hotel in...

I do not usually give reviews so if I give a bad one, then you know you messed up. This is unfortunately one of the worst hotel experiences I've ever had and I do not say that lightly. The shuttle DOES NOT pick you up from the airport, even though the site and the staff says differently when booking. Also, you have to ASK for the people to come clean the room and take out the trash because it's been five days with the trash overflowing and I'm still using the same towels. The doors have a nasty habit of locking guests out of the room and someone has to come up and literally unscrew the lock to fix it. The cable shuts off randomly in the middle of shows as well as the wifi. They charged more than they were supposed to on the credit card but luckily Antonio fixed it. The snack bar waters are NOT complimentary as they would like you to believe in the beginning, and if that is the case then they need to update the menu and say all waters cost money, not just the smart water. I don't know if this place was built on an Indian burial ground or something but the bad luck we've experienced whilst staying here was uncanny. I would like to thank Antonio and Alex for their help. If you want southern hospitality you're better off finding it somewhere else. The staff is nice enough I guess, but COVID is no excuse, this is bare minimum work at best because of the miscommunication amongst employees and guests. And to the staff reading this because I know you will, sorry not sorry, do...