Beaver's Furniture & Decor — Hotel in Kennewick

Very disappointed at how this purchase went down Feb 26 I went in fell in love with a sectional and ottoman asked how much was told the price made half a payment and was told it would be in by march 10 gave my id which staff made a copy of my id. Forgot to give it back making me drive a hour the next day and a hour back because I live Out of town .. super . got a truck today march 12 came in to pickup my living room set and before loading the sectional etc I paid the other half once the transaction Was made he started to help load the truck I noticed it seemed less so I asked if it was all he replied yes than I was looking around and noticed the ottoman was not in my truck. So I went back in to ask and was told the ottoman eas not included. . . SERIOUSLY. I just ordered the sectional and the ottoman shown on the sales floor was not included ? I asked how much ror this and I placed a order thinking I was going to get everything shown I asked about the return policy and he said no I asked why he said boss was not in today and I or he could not contact him fresh transaction seconds after it being loaded to the truck im so stupid for putting my trust in beavers I feel betrayed used robbed I mean you could just imagine :'( I could have got a better deal in my home town and gotten delivery free of charge for just some simple couches I do not recommend doing business here and if you do ask questions repeat video tape the convo etc don't go through what I did but in that case go...

I had been searching for a new couch for WEEKS but no where had what I was looking for (and I had literally been to every furniture store in the Tri Cities) but I came to Beaver's as a last resort - should have gone here first! They have a great range of furniture and many colors/styles to choose from. They were really patient with me walking around the store and sitting on each couch at least twice to figure out which one I liked more. Once I chose, the payment process was quick and the price was INCREDIBLE. They needed to order the specific color I wanted but delivery was quicker than they predicted. I got a call as soon as it was ready and they let me pick it up when I was able to. They were really funny but professional the whole time. When I'm ready to get more furniture, I'm excited to know that I won't have to stress about where to go, because I'll definitely be purchasing from Beaver's...

My husband & I just moved from Hawaii to Tri Cities to be near our ohana (family) in Richland. We sold all our Hawaii furniture, so now we’re in need of everything but the clothes, and boxed items on shipping container en route to WA.

I heard word of mouth reviews from various vendors around town to try Beavers Furniture (locally owned), well gotta love that and support the locals is our motto : )

I walked in and was greeted by Jacob, he was not only helpful and patient with all my questions, but super friendly. After purchasing 2 upholstered bed frames, I left to check out other furnitures stores, they were not as friendly as Jacob.

I called today to add on more items to my order just because I felt comfortable talking w/Jacob. Great job, and great customer service!!! Looking forward to our furniture . Mahalo nui loa (thank you so much in...