Kennewick Inn & Suites — Hotel in Kennewick

DO NOT BOOK A STAY HERE! ESPECIALLY if you book through a third-party booking site (booking.com, tripadvisor, CapitalOne Travel, etc).

We stayed in December 2024, but it has taken me this long to write a review because I have had to go back and forth with my credit card company (it rhymes with Crapital Ton Unravel) to get a refund for 7 of the 8 nights we booked to stay at Kennewick Inn and Suites. (news flash - it wasn't successful) We ended up having to check out after only one night because of the following reasons:

There is absolutely NO cookware, dishes, and silverware in the "kitchen". We came from abroad and plum forgot to pack all of our kitchenware (go figure!) so our idea to cook and eat-in using the kitchen was out the window.

Speaking of out the window and directly across the street (as close to property line as possible) a man was playing an electric guitar WITH an amplifier on full volume pointed at the hotel from when we arrived (around 9pm) until we finally passed out from exhaustion (about midnight) We do not know when he actually stopped "playing" his guitar. I kid you not. Now I do like me a good guitar solo, but this wasn't it. He sucked and no one could escape that reality. When we asked the receptionist about the "entertainment", she said he was there most nights and they could not do anything about it because he wasn't actually on their property.

Again, if you do actually book this place, which I hope to God you do not, you will also want to bring all of your cleaning supplies as the room will NOT be clean. There was crusty old food stuck to kitchen floor collecting next to the baseboards. Lucky us, we had a bonus feature in our room: part of the floor next to one of the beds was squishy. Yes, foot sinking into the floor squishy with water coming up from underneath...

Oh! And bring your own toilet paper! I went to use the bathroom shortly after we arrived and there was absolutely no toilet paper. I had to send my husband out to find the receptionist (who was hiding in the staff laundry room to get away from Guitar Hero across the street). She gave him A roll. One. Roll. Of. Toilet. Paper. (even though we were booked for an entire week)

So, if you do risk your health and sanity by staying here, book direct. DO NOT book using a third-party booking company. (I know I mentioned this above, but I absolutely can not stress enough how important this is.) When you inevitably check out ahead of your scheduled check out time (once you experience this establishment, you will understand) the management will not give you a refund if you booked through a third-party booking company (cough-cough Crapital Ton Unravel). They probably won't give you a refund anyway, but that's besides the point.

The management will tell you to talk to your third-party booking company to get a refund. Your third-party booking company will then try to get in contact with the hotel management on your behalf but will never get a response. After numerous phone calls to said third-party booking company you will NOT get your money back despite the fact that you did not stay 7 of the 8 nights you booked because the Kennewick Inn and Suites is a gross, loud, and poorly run establishment.

DO NOT STAY HERE! You've...

This was the 3rd time we have stayed at the Kennewick Inn & Suites over the course for the past few years...... prior to this particular stay, I would have given the hotel a 4 star rating (WAS a fantastic budget friendly hotel). The room we stayed in previously looked updated and nice........... this room however was NOTHING like the other room. The main door to the room looked like it has been broken into many times, as well as possibly raided by law enforcement as the locking mechanism was smashed in -- needless to say, the keys never stayed in sequence with the door and we had to have them reprogrammed couple times a day. What really lowers the score on This hotel was "Mel" who claims to be "manager" (although I HIGHLY doubt she is able to manage her life, let alone a business). MEL is the worst example of customer service they could possibly have "managing" this place, and a thief to boot!!! My husband had left early and I was responsible for checking out; he has a disability and a service dog that goes everywhere with him and upon checking out she barks at me "do you have a dog?"... I said well yeah, my husband has a service dog. To which she barks at me again: "he didn't declare having a pet in the room". I tried to tell her the dog is not a "pet" it is a service dog and that I did notice this was indeed a pet friendly hotel regardless. She then went on to say besides I have been in the room and it was trashed, so I asked her what was wrong with the room (because I assure you there was ZERO damage done by our service dog, nor any other damage, there may have been a couple soap wrappers on the counter in the bathroom and a full trash can, but that's about it). She refused to speak to me any further. And told she would only speak to my husband because she "doesn't even know who I am" but puts her hand out and barks "but I'll take your keys!". At this point I could tell she was a major problem and I was not going to get anywhere trying to talk/reason with her (she is CLEARLY UNREASONABLE) so I simply handed her the keys and walked out MINUS the CASH DEPOSIT we had placed on the room... I drove quickly around the block and parked the car. Then walked to where I could see the front desk and after a few minutes I saw her pull out what looked to be a deposit envelope, unzipped it, and pulled out what I can only assume was OUR CASH DEPOSIT and put it in her pocket!!!!!!!! I was disgusted when I saw this, but NOT...

DO NOT STAY HERE.

My husband and I were traveling through and needed a place to stay for the night. We picked Kennewick Suites because it was cheap and looked nice from the photos online (our mistake).

You know a place is bad when you look up the number for the local police within a few minutes of arriving. As soon as we got to our room, we looked out our window to see two men BREAKING INTO CARS in the parking lot. We turned the lights in the room off so that we could keep an eye on them without them looking up and seeing us staring out the window.

Once the men had driven off, we turned the room lights back on and were greeted by two COCKROACHES scurrying along the floor.

We were not going to stay in a room with cockroaches, so we grabbed our things and left. We talked to the lady at the front desk (the only acceptable thing about this place is that both the women at the front desk were very kind and helpful) who told us that because we had booked through an online travel site, we would have to file a claim with them and then they would get the manager's approval, but the manager wouldn't be in until the next morning.

After waiting until the next Monday (we 'stayed' on a Wednesday), we received word from the booking site that the manager had gone in the next morning and "didn't see any cockroaches" and would not give us a refund. Unfortunately, we did not get pictures of the cockroaches both because cockroaches are not known for their photogenic abilities and because we were in a hurry to get the hell out of there before any bugs infested our stuff.

Clearly, there is a cockroach problem at this hotel. My husband and I have both seen them and there are many other reviews that will corroborate our experience. No one derives joy from making up seeing cockroaches and leaving a hotel that they had already paid for.

This manager is a liar and a scammer.

Aside from the roaches and men breaking into cars, there were a lot of men wandering around the hotel's parking lot. I felt very unsafe here. As we left, we saw what seemed to be some sort of domestic issue going down across the alley. This is not a place for children or for women traveling alone or for anyone who just values their own...