Bellavida Resort — Hotel in Kissimmee

First, let me say that it looks like a nice community and Mary, the guard at the gate, was amazing.

However, I encountered many issues during my stay within this particular residence. I rented this house for my family and I to stay in due to the fact that I was in Orlando for a week doing an accounting seminar. After receiving the keys for the 4-bedroom home, I was told on Friday evening that the check-in time was after 3pm and that there would be a $115.00 clean-up fee and a $200.00 security deposit fee, an amount that I was told that I would be reimbursed for shortly following my scheduled check-out. This however, did not happen as I was told that the puppy that I had carried with me had made a mess, both within the upstairs as well as downstairs area of the house. This claim holds little ground however, as the puppy was of an increasingly small size, so much so that he was physically incapable of climbing the stairs without any form of human assistance.

Secondly, the heated pool present upon the property was ironically, not heated. Huh, who would've thought? Despite this, I was charged a price of $25.00 per day to heat the pool and was subsequently told that I needed to pay a 3-day minimum and it would take at least 2-3 hours to heat. In my eyes, it seemed as though the sincerity and honesty within the property owners of this residence was few and far between as the pool remained frigid for the entire duration of our stay. In such a scenario then, one can't help but wonder, was I really paying money for such a poorly constructed lack of service? Service that couldn't even be bothered with providing us with trivial things such as toilet paper and soap? I travel a lot and I know that there is a minimum time one is required to stay at certain places, but to rent a house for a two-day weekend and have to deal with problems like this seems to be a bit unfair. I feel like I was taken advantage of, and I really don't...

We have been renting houses at Bella vida every summer during the last 9 years, different houses and different management companies. We like the area and most of the time we are very pleased. But not this year with BVR Management LLC! According to this management company their houses are "luxury accomodations". I beg to differ! When we arrived to Stella street 4530 the house was quite filthy (the floor between the furniture had been cleaned, but under the sofas, the beds etc it was dirty and in the rugs we could find chips, pieces of cheese, pepperoni etc). When we told BVR they sent a woman to clean but she only swept the floor once more. According to the manager, Gustavo, we could not expect the small rugs in the bathrooms (full with stains and hair) to be changed between guests). A lot of furniture was broken, for example a chair on the patio (just left on the ground) and a sun bed, which only had 2 out of 4 legs. We were told that the owner wanted it to be left like that. Two beds were broken, we had to repair one ourselves the night we arrived, to be able to sleep. In the kitchen we found two broken toasters and the garage was full of garbage (more broken furniture). 4530 Stella street simply wasn't a luxury or even premium house, not with this poor management! When we contacted the management company they fixed some things (got us another sunbed, got a guy to terminate the roaches in the garage), but many things were left unattended (clean the garage, clean the filthy floor on the patio etc). Such a pitty, as the house could be a real gem with some proper maintenance and cleaning. The pool is nice and there are 4 bedrooms and baths. But maintained like this ... choose another house and another management company at Bella Vida!!! There are a...

I’ll start off by saying I have more CONS than PROS. On a scale of 1-5 , I’ll give this resort a solid ONE. PROS: When looking at the home, it’s a beautiful home on the outside and the layout in the home is also great. It houses multiple guest so you and your family/friends can enjoy! Beautiful pool area. CONS:

1. ALOT of kid bedrooms, not enough adult bedrooms (maybe it was the one we chose not sure)
2. In 24 years old, in shape, I workout often, and not obese. Actually I’m 5’6/135. I WOKE UP EVERYDAY in pain because the beds were so uncomfortable. I could NOT sleep on my side to long because my hips would start hurting.
3. Danielle is extremely hard to get in contact with. Communication skills are a negative zero and she does not know her own home layouts.
4. no cleaning supplies were available. Example: you stay there for 3 or more days without a broom, vacuum, etc..?? I don’t know of anyone who wouldn’t want to clean a house for 3 or more days. When trying to get in contact with her, she stated the broom was in the laundry room downstairs (we didn’t have one) after attempting and sending her pictures multiple times , we ended up going next door to borrow a broom (at the least) .
5. the SHEETS AND TOWELS didn’t seem to be washed very good at all. There were stains on every comforter and towel. Bathroom had hair in it.
6. Id like to mention the BEDS again, HORRIBLE!!
7. the kitchen area had a roach crawling around on the countertop I’d like to say, I hardly EVER leave bad reviews but I hope someone sees this and chooses a different resort. Not worth the hassle and the horrible communication skills...