Baymont by Wyndham Lawton — Hotel in Lawton

(Duplicated on Google) ||The location of this hotel is the only highlight of our stay and if you're considering booking this hotel, don't. Pitch a tent, sleep in your car, or find a tree to make your bed for the night. You will thank me later. Yes, this review is long. No this isn't an unhinged rant. This is me trying to warn you about the staff and rooms with accurate details.||||Our previous experiences with Wyndham have been fantastic. My better half routinely stays with them in OH and has received nothing but outstanding service and consideration. But this one was nothing but awful from start to finish.||||My better half, my eldest son, and I were in town for my youngest son's Army graduation. As I had parked the vehicle, my better half went inside with her service dog (she's a disabled 4-tour combat vet, and I am also a disabled combat vet) to check in for both us and my son. As I was in the vehicle, I got a notification asking for immediate help from her.||||I arrive to find the front desk attendant explaining how pets were not on the second floor. Throughout the conversation, he continued to refer to her service dog as a pet, and I asked for a manager. He walks around to the back room to fetch what I assume was the owner of the hotel (who works as the manager) and he also tried to explain how pets were not permitted on the second floor. It was only after I threatened a lawsuit for a violation of the ADA did they back off from their position of no pets.||||I also explained we needed a room on the second floor, due to the pool's moisture (paired with the AC in the rooms) creating a perfect storm for a sinus infection for my better half. They assured us the room was well-sealed and there would be no moisture. They also said they had no disability-friendly rooms on the second floor. So we took the room on the first floor. It's worth noting that they were actively performing work on the first floor "renovating" it. Those construction sounds were clearly audible from within our room, as the door to the hallway was shoddy at best.||||When we got in the room, the room was musty and damp, which was not surprising given the fact that it was approximately 4 doors from the pool entrance. The fixtures were very tired, the bed was in very poor condition with a sunken-in center, and there were items that were broken. The bathroom was assistive in name only, as they simply had a couple extra bars for support in the shower and a shower chair that would need to be lifted into the tub to be of any use.||||Going back to the front desk, we complained and were sent to the second floor. A surprise to no-one, they have disability rooms on the second floor, which we were not provided. We get into that room, and discover that the bed is in better shape (but not good) and the moisture levels are much better. However, her service dog would spend the next 4 days alerting my better half to dangers everywhere because the door didn't seal properly, the noise muffling properties were basically non-existent, and the upstairs renters were walking around in what I would presume as normal foot traffic but felt like they were stomping constantly.||||The construction quality of this building is shoddy, at best. The floors on the second floor were uneven, and despite being level, you could feel something was off. Patch jobs were done in a manner that I would consider amateur. My son's room wasn't any better; he had mold growing in his room.||||The worst part about this is we called Wyndham corporate to express our concerns, and we got an email saying (in effect) "we're sorry, this is franchisee who doesn't answer to us. We sent them an email and good luck." We got a likely-disingenuous apology from the owner as our "resolution."||||We're still trying to get satisfaction for the blatant ADA violation and potential discrimination against my better half (who is part Jew). I'm usually the last person to throw the D word around, but holy hell, this is ridiculous. I, a 6'4" white man, shouldn't have to start threatening a lawsuit so my non-white partner gets...

The location of this hotel is the only highlight of our stay and if you're considering booking this hotel, don't. Pitch a tent, sleep in your car, or find a tree to make your bed for the night. You will thank me later. Yes, this review is long. No this isn't an unhinged rant. This is me trying to warn you about the staff and rooms with accurate details.

Our previous experiences with Wyndham have been fantastic. My better half routinely stays with them in OH and has received nothing but outstanding service and consideration. But this one was nothing but awful from start to finish.

My better half, my eldest son, and I were in town for my youngest son's Army graduation. As I had parked the vehicle, my better half went inside with her service dog (she's a disabled 4-tour combat vet, and I am also a disabled combat vet) to check in for both us and my son. As I was in the vehicle, I got a notification asking for immediate help from her.

I arrive to find the front desk attendant explaining how pets were not on the second floor. Throughout the conversation, he continued to refer to her service dog as a pet, and I asked for a manager. He walks around to the back room to fetch what I assume was the owner of the hotel (who works as the manager) and he also tried to explain how pets were not permitted on the second floor. It was only after I threatened a lawsuit for a violation of the ADA did they back off from their position of no pets.

I also explained we needed a room on the second floor, due to the pool's moisture (paired with the AC in the rooms) creating a perfect storm for a sinus infection for my better half. They assured us the room was well-sealed and there would be no moisture. They also said they had no disability-friendly rooms on the second floor. So we took the room on the first floor. It's worth noting that they were actively performing work on the first floor "renovating" it. Those construction sounds were clearly audible from within our room, as the door to the hallway was shoddy at best.

When we got in the room, the room was musty and damp, which was not surprising given the fact that it was approximately 4 doors from the pool entrance. The fixtures were very tired, the bed was in very poor condition with a sunken-in center, and there were items that were broken. The bathroom was assistive in name only, as they simply had a couple extra bars for support in the shower and a shower chair that would need to be lifted into the tub to be of any use.

Going back to the front desk, we complained and were sent to the second floor. A surprise to no-one, they have disability rooms on the second floor, which we were not provided. We get into that room, and discover that the bed is in better shape (but not good) and the moisture levels are much better. However, her service dog would spend the next 4 days alerting my better half to dangers everywhere because the door didn't seal properly, the noise muffling properties were basically non-existent, and the upstairs renters were walking around in what I would presume as normal foot traffic but felt like they were stomping constantly.

The construction quality of this building is shoddy, at best. The floors on the second floor were uneven, and despite being level, you could feel something was off. Patch jobs were done in a manner that I would consider amateur. My son's room wasn't any better; he had mold growing in his room.

The worst part about this is we called Wyndham corporate to express our concerns, and we got an email saying (in effect) "we're sorry, this is franchisee who doesn't answer to us. We sent them an email and good luck." We got a likely-disingenuous apology from the owner as our "resolution."

We're still trying to get satisfaction for the blatant ADA violation and potential discrimination against my better half. I'm usually the last person to throw the D word around, but holy hell, this is ridiculous. I, a 6'4" white man, shouldn't have to start threatening a lawsuit so my non-white partner gets...

We stayed at the Baymont in Lawton last week and full disclosure: we did receive a refund for our stay. But I thought it was important to still let others know what to expect since this stay was so vastly different from our last.

We really enjoyed our stay at the Baymont when we were there last year. It was recommended to us by our relative that lives there because they always have people coming into town and they always send them to the Baymont. It was about the same price as the La Quinta across the street - within $5 - and the same could be said this year. Because of our previous enjoyable stay, there was absolutely no question where we would stay when we were back in town this year.

The staff at the check-in desk was nice and it's super clean in the lobby and outside. It's well lit and I felt safe - since I was alone and traveling with our children, that's a big deal.

The first thing I noticed was that the second lock was missing from our door - we had that lock the first time we had stayed and there was a placard stating that it should be there but it wasn't.

So the bathroom ... there was urine (or some other yellow substance) between the toilet tank and the seat.

Then there's the fridge which is in the dresser that the tv sits on. We had brought things to be refrigerated and when I opened the dresser, the fridge was standing open. Come to find out, it was standing open because it had like 5 inches of ice coming out of the freezer and the door couldn't shut. Then I look down and the fridge has rusty metal and gunky plastic around where the seal should be.

Long story short, the sheets were ripped, the bed-skirts stained with something brown (that's not a shadow in the picture) and everything was covered in a healthy layer of dust and plugs wouldn't stay in the wall for our chargers - they just kept falling out.

Baymont Lawton called me about the issues because I called corporate. And the reason I called corporate was because if the hotel was a-okay with renting out this room, then they wouldn't see the issues that I was seeing and I didn't want to be given the run-around. Throughout the call, I was told that there were ongoing housekeeper issues and that's why our room was like this and then I was told that the gentleman that called me wasn't in town that week and he couldn't check the rooms and that's why it was like this and then I was told that the room had previously been "out of service" and never should have been put back in but the thing that the gentleman kept honing in on was this one question he repeatedly had for me, "Why did you have to call corporate". That's a little scary. In my mind, if you are running your facility correctly, a call to corporate should be a non-issue.

Horrible stay. I hope that this was the only room remotely in this condition and that no one else ever has to experience anything like this. There is one good thing, I didn't see any bed bugs. So...