Quality Inn & Suites Leesburg Chain of Lakes — Hotel in Leesburg

My fiancé came to town this past weekend and attempted to stay in this hotel and it was the most horrible experience he has ever had. The hotel smelled like cigarettes and food mixed together and made him nauseous. He went to the bathroom and tried to use the toilet paper and it was wet and nasty. He couldn’t even use it! The bathroom floor was soaked as well and the smell of the room was gross! The environment was horrible and this was the worst hotel he has ever experienced. Never stay here especially not with your family! My husband shared his concerns with them and they expressed they couldn’t do anything about it so he went to another hotel and lost his money for 4 nights worth of stay. Since he booked through Priceline I called them expressing to them the situation and they called the hotel twice. The first time the lady Charlene told the Priceline associate she couldn’t do anything or issue a refund because they have on their notes that he stayed there for one night. My fiance did not stay there at all! I have proof that he went to a holiday inn located in the villages with way better service than this hotel. I called corporate aka choice hotels who they are owned by and expressed to them the situation and they can see on their end that the hotel is trying to issue a refund to Priceline which when I talk to Priceline they have said that is not true. I’m not sure who is telling the truth or not but my fiance needs to be refunded for all 4 nights because he did not stay there at all! Thank you

My problem has not been solved and they still haven’t returned my call. Unacceptable service After...

My Husband & I were in town for a friends wedding. We checked in 2/15/19 around 11:30 pm. The check in process was easy enough. We went to our room to discover were assigned to a room & given a key to a room that was occupied with sleeping guests. My Husband went downstairs to inform the front desk. They apologized and quickly reassigned us to another room. We unlock the door and discover a woman In lingerie. We apologized profusely to them and closed the door. We went downstairs again, get another key to a different room. This room, the THIRD room we were assigned, was freaking occupied!!!!!!! At this point, We would have left this place, but it was Valentine’s Weekend and everything in the surrounding area was sold out. Forth time around we got a key to an empty room. The room had a dirty soap left in the shower and almost no toilet paper, but was available. When we called Guest Relations to share our experience, safety concerns, and frustrations, they assured us they would have the hotel management reach out to us. The hotel never did. We called guest relations again, they offered us an apology and bonus points so we would basically pay to stay with them again in the future. We declined the points and will not stay here or with this company again. As frustrating as this was, the main concern is around safety. This could have easily been a dangerous situation. We feel terrible for the guests we “intruded” in on, that had to be a scary situation for...

My mother & I checked into hotel & left quickly for dinner/errands, upon returning we had no A/C in our room. Informed front desk & Maikala stated they had no other rooms to move us to & called Lori at Sleep In to try & move us, before finishing talking to Lori, a gentleman walked in & Miakala quickly clocked out & left him to deal with it. After catching him up he spent 20 mins on the phone with Lori to try to find us a room. He gave us keys to rm 203 which he informed us was marked dirty but would probably be clean, we went & checked it & it was dirty. We returned & he gave us keys to room 314, it reeked of a smokey/mildew smell & the toilet was covered in black mold. We returned yet again & informed him we could not stay in that room. He stated he had one rm left 111 that they may have already given out to someone but he would put us in it then move the others if they showed up. We hesitated but since it was after midnight went with him to check room & it was clean & had A/C so we moved our things. The next morning wwe left by 7am & came back around 830pm to no remote & no tv signal. We discovered we were missing the cable for the xfinity box & after informing Stephanie at front desk she searched for 30 mins to find us one. The whole stay was very inconvenient, uncomfortable and no one was ever apologetic. To top it off no manager was there and wouldnt be returning until Monday. I attempted to contact manager on Monday, gave up after 3 attempts....