Staybridge Suites Lincoln Northeast by IHG — Hotel in Lincoln

With Silver Elite status we've stayed for many weeks in a Staybridge in multiple states with wonderful results.....until now.

Our stay started down hill with check-in. Asked the front desk clerk, McKenna, for the location of the ice machine as there wasn't any in the room refrigerator. She haughtily replied that there wasn't one as we had to wait for the room ice machine to make some. She then turned on her heels and left the desk. Her attitude spoke even more loudly, "SUCK IT UP!"

Not one hour later I saw another staff member leading a guest to the kitchen to FILL their ice cooler. Apparently some guests are more special than others.

Furthermore I had trouble finding staff members at the front desk many times. They were either hiding in the back office OR they were somewhere else. This happened enough times that I quite going to the desk at all.

Now we come to housekeeping. Do they even have any? They say, in writing, that we get a deep clean 1 time a week and light cleaning all other weekdays. WELL what we got was a whole lot of NOTHING! In the first 7 days there our trash was emptied ONCE. Nothing else was done although "Light Housekeeping" was supposed to include making the bed and changing towels. NONE OF THIS WAS DONE! We complained and they gave us a deep cleaning. Gee, it's been 7 days already. Aren't they supposed to do that anyway?

For the remainder of our time there things remained abysmal. Again our garbage was emptied once but they missed 1 of 3 garbage cans. Nothing else was touched. We had checked the housekeeping paperwork more than once to see what was listed for the room.. We were down for service but no action was ever taken by housekeeping. FINALLY, 2 days (Sunday no less) before we're leaving the front desk proudly announces that they have scheduled us for a deep clean. It's Sunday afternoon, we're soaked from the rainstorms and now we've got to jump to their tune?!? We shut that down and any other service.

In a further example on how to do it wrong we were once again scheduled for a deep clean on Monday. Less than 24 hours from our departure. We shut that down also. We're trying to pack and get out of there.

The front desk staff tried to "claim" that all of this was our fault because housekeeping told them that we had a "Do Not Disturb" sign hanging on our door. That was a LIE told by housekeeping to justified their failure to do their job. WE DID NOT HAVE ONE!

(NOTE: Front Desk staff repeatedly tried to parrot the lie that it was out fault. They need to be trained how to handle these situations. When it doubt KEEP YOUR MOUTH SHUT. They were case studies in how to do it wrong!)

Housekeeping staff are lazy liars not doing their jobs. Supervisors are not checking on their employees to make sure the work is done. Guests suffer.

Noticed on more than one occasion that little bars of Dove soap were on the housekeeping cart. What were these for as we NEVER SAW THEM anywhere in the room during our 13 day stay.

Housekeeping removed the ceiling tiles from the elevator for cleaning over the weekend. 2+ days later their were still missing. Cleaning was a 30 min job. We left before they were reinstalled. Are they still missing?

Renovations to the building are still ongoing. Had we known this we would not have stayed here. We were looking forward to using the gas grill on the patio to cook some meals. NOT AVAILIBLE. I was looking forward to relaxing in the afternoon with a drink around the fire pit outside. NOT AVAILBLE.

Then there was the scaffold set up directly outside our windows with the men working able to look in anytime the drapes were open. Forget about sleeping in. The workers were pounding the wall directly outside our room at 8 am on a Saturday morning.

Our daughter and husband live and work in Lincoln. Will we be staying in this establishment again? NEVER!!! Will we stay in any other Staybridge Suite again. Yes, but if another goes south like this one we're gone. Their are multiple extended stay options out there. Why choose one that will make us miserable. Disgustedly,...

Money spent to upgrade cannot erase this experience.

We were told we would receive the 3,000 points upon checking in, we did not. Fortunately the chat rep helped us today as a “one time courtesy”.

We were also told we would be contacted by a “member of management” after speaking with John at 800.621.0555 on August 3, 2024 at 4:28pm. We have not spoken to anyone from management about our concerns. Case # given * * *

We have stayed at Staybridge Lincoln multiple times through the VA over the years. We chose to stay there for our 40th anniversary.

What a disappointment.

The facelift is not completed, the front desk manager, McKenna, who had always been helpful in our previous stays, shouted and humiliated me when I expressed grave concern about the fragrance used by the cleaning staff in both elevators. She said the smell would be gone in a few minutes yet we could still smell it 5 hours later. My husband has respiratory issues and is on oxygen. He chose to hold his breath until we got to our floor. He cannot use the stairs as he uses a walker.

• We also had to ask four times for a shower chair.

• The toilet riser that was brought in the room was soiled and I had to clean it.

• The breakfast assistant picked out bruised blueberries with ungloved hands.

• I had to mention three times that the hand sanitizer outside the breakfast area was empty. When we left it was still empty.

• Our room had flying roaches in it but I did not even bring it up for fear of retribution.

• The dishwasher would not lock in place and no member of maintenance was available on the weekend.

• I taped the dishwasher closed and it ran a cycle but the dishes were still soiled.

Outlet damaged outside community room.

This is unacceptable!

The chat rep did not stay on the chat long enough in which I could verify if we received a military rate. Although it states on our receipt, I do not believe we did in comparison with today's rate on Staybridge's site.

We will be recommending to the Veterans Affairs that they remove Staybridge Lincoln from the list of hotels in Lincoln. Veterans and ALL other guest deserve better!

IHG needs to step up and follow up to all complaints and concerns. If anyone asks us where to stay in Lincoln, we will share our experience and let them make their own decision.

It is sad but...

3.5 overall stars Hotel room itself - 4/5 stars Front staff - 5/5 stars Housekeeping - 1/5 stars (with exception of housekeeper on Thanksgiving day.)

We were in for 6 nights for the Thanksgiving holiday as well as moving my father in law into a memory care facility. We had to have a suite with at least 1 bedroom due to traveling with our toddler. The room itself was nice. A small tick off due to the hightop table. There were 3 of us and 2 chairs, plus height for adventurous toddler to potentially hurt herself on (and considering she did slam into the ground the first day we were there needing immediate care, it was a high likelihood.)

Architect for the building needs to be smacked. The wall is WAY too close to maneuver the carts into the elevators. It makes me wonder how wheelchairs handle it.

Breakfast was surprisingly tasty and the breakfast room staff were nice. There were few tables to eat at, so after the first morning we got our breakfast to go back to our room and our above mentioned 2 chairs for 3 people.

Front desk staff was nice and helpful.

Now to why 3 stars for service... 5 for front desk, 1 for housekeeping. 6 nights. They do light cleaning EVER DAY, or so they say. Only 1 day of 6 did anyone take the kitchen trash (Thanksgiving day). 1 day nobody even entered the room. 4 days bathroom trash was taken. 3 days towels were replenished. 1 day nothing was done except tossing a few towels onto the bathroom counter. 2 days bed was made.

Now, we don't care about the bed. Towels, yeah 3 people blow through them fast. Bathroom trash also doesn't fill fast. The problem was the kitchen trash which was overflowing with no replacement bags, yet only 1 person ever opened the cabinet.

Speaking of replacements...there was only 1 dishwasher detergent for the whole week.

It was very annoying to spend the ENTIRE day gone (8-9am to 7-8pm) every day packing up an apartment and getting ready for a big dinner and return to find no basics done at all. This left us to spend more time doing things when we needed to get a toddler to bed and filling up a hallway trashcan. I even talked to the front desk after the day nobody even walked in and they put a note on our room for trash and towels.

All in all, we prefer...