I want to preface this review by saying that although our stay was marred by some major problems, I still want to go back.
The Good: We stayed in the Egypt Room and it was enchanting. I was worried it would be too hot but there was excellent temperature controls in the room. The theming was fantastic. The bath was enormous and luxurious. The shower was a standing shower that doesn't feel cramped, and a showerhead that's both high enough to stand over and adjustable as needed. The street sounds never permeated the bedroom, and though I did hear people on the stairs it was infrequent. As some reviewers mentioned, the TV placement is a skoosh awkwardly. You can see it from one side of the bed and the chaise lounge. That said, we really liked the CD and kept it on as white noise. (Additional thematic cds would be great!) I will also say that the food was delicious, and I loved how food etc was brought. Every meal is room service at no extra cost, and it really adds to the feeling of luxury. (And is great for an introvert!)
The Bad: We brought up avoiding carbs when we booked our stay, and was told that while there would be some, there would be quiches and we'd be able to eat the egg and leave the shells if we wished. This sounded fine. At arrival, this was true for the first day, but the second day breakfast was nothing but carbs. (Strudels and croissants) No mentions of our earlier request or agreement, no quiches second day. I didn't bring it up at the time because I really don't like to complain (as you'll see later) But I would be wary of staying here if you have dietary restrictions, especially related to blood-sugar levels. (My need was based on a keto diet for that reason, but I'd already decided to not worry about it for the vacation itself.)
The much bigger issue: We had major plumbing issues. The hot water in the shower kept cutting out, turning icy and causing pressure to dip. My husband called the number we'd been given, and the manager on duty said they'd contact the owner and get back to us. I finished my shower in freezing water. Later my husband noticed the toilet was running a lot, a sound I had noticed too but assumed old building, old pipes. He decided to check the well, and discovered a problem with the chain causing it to flush constantly. He was able to reach in and temporarily fix it, and we agreed to just let it go for now, and talk to the manager about it when they got back to us. The manager never got back to us, so we called ourselves the next day after breakfast, brought up the discovery with the toilet. Their reaction was something like 'oh, you fixed it?' to which I very emphatically emphasized it was absolutely not fixed, it was a bandaid. They said they'd fix it for the guests after us, which I was not thrilled about, but agreed to because I'm conflict-adverse. This problem would continue to deteriorate throughout our stay until, by the end of our second (and final) night and for the rest of the stay, the toilet was completely unusable. We had to 'flush' by dumping huge amounts of water into the well. It was horrific and utterly ruined the final night (of two) and morning. We mentioned this at check out, and the manager said 'well you mentioned you weren't planning to leave your room' being utterly dismissive that THERE WAS NOBASIC PLUMBING DURING OUR STAY IN THIS LUXURY HOTEL and acted like we requested this. (We did not.) After we left, the owner herself called and seemed much more apologetic. Apparently, the first day she had called a plumber, but the manager had them sent away(!!!) after we called back.
Owner offered a small discount (especially considering the gravity of the issue) which I accepted mostly because I DO want to return. But I still feel obligated to share this and emphasize that if you have issues, please stand your ground about it. Don't be like me. I regret not being pushier, I might have been able to enjoy the end of the...
Read moreI stayed in the PIRATE ROOM at the Victorian Mansion 20 years ago and LOVED it so much yet only just made it back recently— and it did NOT disappoint!
This time around I stayed in the GYPSY ROOM and it was amazing! As the photos show the room has a rustic forest themed decor with stone features around a VERY deep soaking tub, the most amazing wall murals you’ve ever seen (and I’m an artist!), with a bed that is inside a caravan. There is a lovely private bathroom with the gypsy theme continuing on the tiled walls. NOTE: Caravan bed and deep tub may be slightly challenging for those with mobility issues.
The breakfasts are delivered to your room in the morning and are TO DIE FOR. I’m vegan, and they graciously and easily accommodated me with the freshest most delicious breakfast each morning. I couldn’t eat it all in one go and saved some baked goods for later. I’m thrilled they also allow breakfast delivered until 9:45a so you don’t have to get up at the crack of dawn while on vacation to catch breakfast. Such a treat and I thank you from the bottom of my heart for letting me sleep in.
Be aware there is no cable TV in this room but you do have a TV/DVD player and a few themed DVDs to watch, which is what I did.
At the moment (Fall 2025), there was no designated “lobby” or front desk because they are remodeling and adding some incredibly fun rooms (see their website for photos!) so you check in outside the back door. Also, the staff leaves around 6pm but can be contacted any time by phone.
Shout out to DENISE who was the most wonderful hostess, incredibly helpful and attentive, and provided me with some evening hot water for tea, which I am eternally grateful for.
It’s amazing that after 20 years this place is still fabulous, maybe even better, and I can’t wait to return and try every single room in...
Read moreWow. Just wow. We stayed in two different rooms for my birthday festivities treat, both were spectacular. This is a fantastic place for a romantic get-away or even a single treat-yourself-adventure. Some of the many plusses: *attention to detail - everything top to bottom is in service of creative expression of the room experience *staff - could not be better, everyone we dealt with was great and made the experience enjoyable. *online reservation system works flawlessly (not always the case with these small independently owned properties) *eating your breakfast while sitting in the tub is wonderfully decadent, just saying *you're supporting a small, locally owned business - not some giant shareholder driven hotel chain
Things to know: *Los Alamos is a really small town. There's a limited selection of restaurants, Santa Maria is 15 miles up the road with more offerings *this is not a great property for the physically challenged, the beds and baths are all raised on stairs and require some agility to climb in and out of. Watch the steps on the tubs with wet feet. Really watch the carpeted steps up to the bed after a glass of wine ;) *the tubs do not have jets, they are deep soaking tubs with two seats facing each other (look closely at the pictures) this does inhibit frolicking in the tub unless you're really limber, while this may seem like a bummer it's actually incredibly romantic; take my word *there is no staff on site during your stay, they will be there for check in and check out (call if you're going to depart or arrive outside the stated window) it's a little like staying in an AirBnB *they do supply a few themed movies for the small hidden screen, but frankly, if you're watching TV in a place like this and not paying attention to your partner you're...
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