Sleep Number — Hotel in Longmont

The Longmont Store: Brandon and Nicole are patient, knowledgeable, and really nice. They both spent a lot of time explaining the differences between the mattresses as we tested just about every one in the store.

Sleep Number Policies: Sleep Number is Corporate America. They do not make exceptions. If you come in to the store and it happens to be the last day of a big sale, and you would like a day or two to think about making an $8500 purchase at the sale price, forget it. Unlike other locally owned mattress stores, they will not accommodate. They also do not accommodate delivery options. The window is three hours and they do not call you with the particular window until two days before delivery date. However, once you get your window, the Delivery Team keeps you updated regarding arrival time.

The Mattress: We ordered the ILE and we are happy with the the ability to change the firmness of the mattress. We love the Zero G setting for relaxing right before falling asleep, and the mattress feels cooler than our previous memory foam mattress. It does however feel like a very expensive, over priced air mattress (even with 6 inches of foam). On the other hand, we have been sleeping better and waking up with less aches and pains!

The Flex Fit Frame with foot warmer: We are disappointed with how the frame works. We ordered the split frame thinking that the head would work independently of the legs and understanding that the legs would be “tied” to each other. Don’t even consider this configuration. The head does work independently, however, If you are considering this configuration, be aware (we were not) that all of the PRE SET functions (except for the lay flat function) do NOT work independently if the position involves the legs. So if you want to pre-set your favorite reading position and that position involves the legs, then your favorite position will raise your partner’s side as well. Same with the ZERO G PRE SET. Hit the ZERO G PRE SET, and both sides of the bed go into the ZERO G position, and so on. This is obviously not an ideal design for two people who do not necessarily want to read, sleep, or go into the zero G position at exactly the same time. The solution to this problem is to purchase two twins and go with a full split. We ended up trading in our half split for two twins. The pricing is the SAME!! We really wish the Sleep Number store had sold us the two twins in the first place. Would have saved all of us a lot of time and trouble.

There are two other issues with the Flex Fit frame that we didn’t think of until after purchasing it. The first is that the Reading Position works best at a Sleep Number Setting of 100. Lower settings are too squishy and provide no support. So if you read a lot, this means going back and forth between settings daily or even twice a day. The second issue is that the head moves quite a bit forward as it moves up. So once it reaches the full reading position, we noticed that our nightstands are no longer within reach. This is REALLY annoying (deal breaker for us). Something to take into consideration if there are items on your night stand that you like to get to or see (like your clock, cell phone, glass of water, etc).

The Sleep IQ APP is pretty easy to use. However, you cannot use it to move both sides of the bed at the same time though; we learned this from Tech Support.

The foot warmer is amazing and totally worth its astronomical price point. LOVE it

Conclusion: We are happy with the mattress, the coolness feature, the ability to change the firmness of the bed, and the foot warmer. If there was an option to return the Flex Frame, we would exchange it for the standard frame. If we had it to do over again, we would skip the Flex Frame and instead use wedge pillows to prop ourselves up with which would be a heck of a lot cheaper and just as...

I called ahead to see if I needed an appointment, but not needed if I came in within the hour, which I was planning. Was greeted by woman I spoke to on phone. I was looking for a Twin SmartIQ bed with adjustable base, but told that bed only made in TwinXL size. Since the twinXL is the same as half of the king size bed, she directed me to relax on the same mattress I was interested in. She explained the SmartIQ application and bed adjustments.

I had owned a Sleep Number bed from 2010 until 2015 and loved it, but was so heavy to move. After 5 moves by inexperienced movers, the adjustable controls stopped working. A part was also lost that allowed proper number inflation/deflation of mattress. I asked the salesperson about the base and mattress I was buying and explained my past problems. She explained the new beds have all the base adjustable controls enclosed, and inflation hose position moved, making location moves of the new bed styles safer for the electronics. That was good news to me.

I loved my previous Sleep Number bed and didn't want to get off the store bed as I was ready to spend the night on it. My health has drastically changed this past year, partly due poor sleep issues, and need to get back to having quality sleep. This bed will go in my spare bedroom/TV room where I can use it in the warmer months (March-Nov) or give me another option if I can't get to sleep in my queen platform bed, which I wasn't ready to part with just yet.

My only complaint regarding my store visit and purchase, is that I mentioned I had an additional $50 off coupon for bed, even though the bed I was buying was already on sale. I told her about the coupon when I came into the store, and reminded her a couple times as she was placing the order. I guess my focus was more on qualifying for the 3-yr, no interest financing more than the order total. It wasn't until I got home, that I took a closer look at my paperwork to learn I was never given that additional $50 off. If you go in with a $ off coupon, be sure you see you are credited with it on your purchase invoice. Live and learn. Also, the sales rep will probably try and sell you items (you may not need) to go with your bed/purchase. For me, it was extra pillows. I have so many pillows I can't use, and require one special pillow I already have for using CPAP and neck problems. Don't be afraid...

Make sure you read the fine print when buying one of these beds. They can be a disaster. There's a 15-year warranty, but it starts dropping off after year one. We're in year four of owning our bed that cost $8k and one side has stopped inflating. We're being asked to pay for parts as a support team is troubleshooting over the phone. It's really unfortunate because the air mattress is the best bed we've ever owned. But after this I absolutely won't buy another one. This is after having a multitude of software problems immediately after purchasing the bed. I ended up disabling almost all of the technology features because they just didn't work. I didn't realize I was purchasing a bed that was going to last less than five years before having issues.

Update: Your response is kind, but unhelpful. Just because you think customers should understand the warranty doesn't mean that it was covered by sales people at the time of purchase. Had I known I would be responsible for expensive parts on a ridiculously expensive bed four years after purchase, I wouldn't have bought it. I think you're missing the point. This ownership experience has been horrible. When I called support with issues that no one could solve, they told me to disable the features that weren't working. How am I supposed to feel about a bed that cost this much and I'm being told by support not to use the features? I really thought I was purchasing a quality product, but that's clearly not the case. Oh, by the way, the day I posted this ANOTHER issue popped up. One side of the bed won't lie flat and now one of us is sleeping in a spare bedroom. Again, how am I supposed to feel about this piece of trash when it cost $8k and I can't even use it because of these...