Burlington — Local services in Longmont

The items that this place has are awesome, however, the customer service and management skills here are below what the average person spending money would expect. The older female manager, maybe was having a bad day, but something tells me she is always this unpleasant! I spent $300 and asked for her to hold five items. Not only did she give me a huge problem but I hadn't even walked away from the counter and could hear her talking about me in a extremely unprofessional and unpleasant way. She told me to not over shop and that she wasn't a babysitter and that I should grow up and act like an adult because nowhere will hold items for me. That was just one of the things she said, which if I might add, every store I've ever shopped at has no problem holding my items for me if I come back and get them. Sometimes you forget some cash sometimes the check doesn't clear sometimes your card doesn't go through those reasons but the attitude and the customer service of that lady.. I will never go back to that location. I will drive all the way to Thornton or Fort Collins and I will go there. Burlington you really need to get it together and hire more quality people because all the employees there with the exception of the gal who checked me out were rude as hell and lacked every basic customer service skill that there is to have. A huge disappointment for my first...

On 9/19/25 at 9:30 PM, both fitting rooms were locked. I asked associate Nadine if she could open them, but after speaking with Sofia, I overheard them discussing what excuse to give me. Nadine told me the manager left with the key, so I had to leave the clothes behind. At checkout, Sofia rang one item but was unfriendly and didn’t ask if I was a rewards member.

On 9/26/25, I went to checkout and the bell rang for a cashier. No one acknowledged me until another cashier pointed me to Nadine. She did not greet me, ask if I was a rewards member, or acknowledge me during the transaction. Instead, she was laughing and joking with another associate the entire time. When my receipt printed, she didn’t notice for about 1.5 minutes because she was distracted. She finally handed it to me without a single word.

Outside the store I noticed a strong smell of marijuana, and Nadine’s behavior—constant laughing, lack of focus, and ignoring customers—suggested she may have been under the influence.

Overall, I was unable to try on clothes, received dismissive service on two visits, and witnessed unprofessional behavior that raises serious concerns about store operations and...

Definitely one of the weaker locationsi northern Co. Selection wasn't great and service was not satisfactory. There was one associate that was helpful, but during the time I was there, at least 2 more employees would have been beneficial. It seems as though there are days when new products arrive and selection is better.... If anyone figures out what days they are, please let me know! So this Burlington location has some work to do to improve. And that's OK! Prices are still cheap and I scored some swimsuits that were at least 30.00 originally, we go for about 10.00.... so...