Candlewood Suites Louisville - NE Downtown Area by IHG — Hotel in Louisville

This is an absolutely beautiful hotel. It is located just off the I 71 interstate and approximately one block from river road which is the road ( 2 lane road) that leads to the Waterfront park and the KFC YUM center which included is the Belle of Louisville Riverboat ( 6 to 7 min, approximately 2.4 miles), Joes Crab shack etc. This location is not in the city as is more rural, but is close to the city. This hotel is extremely accomodating. The rooms are very nice. It includes a full size refigerater (water pitcher), stove top, cabinets with utensils, pans to cook with, sink, coffee pot with coffee, sugar, sweetner, dishes, diswasher with diswashing liquid, dish cloth and diswasher pods, paper towels etc. We had the queen size suite which also besides the bed (very comfortable) had a large area to eat, a recliner and 2 very comfortable chairs and a flat screen tv located on the wall. There is a large closet with a ironing board and iron and hangers. The bathroom is large with towels, hand towels, wash cloths complimentary shampoo, conditioner, bodywash and hand wash stations. There is a tub/shower combo. In the lobby is a small store that includes free coffee machine with free coffee and free hot chocalate, the ice machine and more items to purchase than i have actually ever seen offered in a hotel ie frozen items such as chicken sandwiches, pizza etc, chips, ice cream, cookies, muffins, candy and the list goes on. You pay for your items at the desk. They also have complimentary popcorn and I believe cookies at times. There is something they call a lending locker. It has crock pots, books, games, utensils for grilling as has a grill on the pation and other items you can borrow as needed, never seen that before. There is a outside patio which you can smoke in and also a area if you have pets to walk them etc. The only issue is that they may think about more parking as parking lot is a bit small but it is free to park. The staff is absolutely outstanding, nice and extremely accomodating and this hotel is very clean and quite. I got the impression they cared about your stay and your comfort. Because of my experience my go to hotel is going to be the Candlewood Suites from here on out wherever i go. Loved the stay!!!!! It is...

This location has good potential which is why I gave it 3 stars. I’m really hoping feedback can help improve - we just had too many issues to overlook.

Starting with the good:

• Nice staff (but learning front desk did not follow through on the promise of points)

• Comfortable bed (except for the rollaway)

• Clean

• New room with decent layout

Where we had issues:

• Arrived at 5 pm after a long drive. The hotel was full the night prior so our room was not ready. Front desk was very apologetic. He gave us an option to wait 30 mins or downgrade to a 1 bed room with roll away bed (we had our 15 yr old son). We were in town for one night and had 6pm dinner plans with friends, so we chose to downgrade.

• The rollaway bed was delivered - we had to set up and dress the bed. We had to move the reclining chair to allow the bed to fit and be able to walk. The back of the chair had protruding staples that ripped my son’s shirt. Fortunately no injury.

• Around 11pm, we had another family attempting to enter the room. The front desk had assigned them the same room. I wonder if we didn’t have the bolt engaged if they would have been able to walk in? They had two young girls and it was late so I’m sure they were frustrated.

• The hair dryer had a damaged plug that was difficult to use

• There was no garbage can in bathroom

• We requested a checkout delay in the morning (noon instead of 12, which was granted). We still received housekeeping knock at the door before 11 and a call from the front desk at 11:40

• I stopped at the front desk to check out and shared all the above, with the same explanation – we would like to return and want to see improvement. I was offered 1000 points for the inconvenience, but alas points those were...

We stayed at this hotel back in April 2022 and had an excellent experience. Unsure what has changed, but our June visit was not so great. After a long day of travel we checked in and went to our assigned room. Upon opening the door there was a musty smell. We should have requested another room at that time, but being so tired we figured the smell would clear out after running the a/c or opening the window. We were wrong. Then, that night discovered the recliner was broken. Notified front desk and the following day maintenance showed up. Turned the chair upside down, tried to bend the frame back into place (didn’t work), closed the recliner o never be able to open again during our stay and left. Upon taking a shower discovered one of the soap racks contained soap scum. The cabinet above the sink had what looked like some kind of drink splashed on it - maybe tea or soft drink? The next day we brought food in that needed to be heated and discovered the stovetop didn’t work. Thankfully the microwave did. There was no dish soap nor dishwasher detergent available in the room to was the very minimal supply of dishes provided. The noise level was horrible. Our room was on the parking lot side so starting around 3:00 each morning you’d hear loud radios and car alarms going off from the folks that were heading to work.||||This hotel is located in a very convenient location not far from downtown. Definitely try the Burgoo from Riverside BBQ about a blosck from the hotel. Their...