Super 8 by Wyndham Mahwah — Hotel in Mahwah

It is with great pleasure that I express my extraordinary experience as a guest at the SUPER 8 HOTEL by Wyndham located in Mahwah NJ. I stayed with my son during an extended stay visit in the month of June 2024. On behalf of all the fortunate guests to have the wonderful opportunity to stay at this hotel, I am compelled to say thank you so very much for all of the beautiful hospitality. We truly appreciated the incredible, and phenomenal care, the stellar treatment and lovely accommodations!||We give a very special thanks to the manager by the name of John. We consider him to be an exceptional supervisor who treated us like we were royalty during our entire stay at the hotel. He administered perfection with a smile as he showcased his remarkable services. He was extremely cordial, accommodating, and professional at all times. We felt that it was his delight to satisfy us to fulfill our desires as well as to appease our requests proficiently. We actually found his character to be most commendable!||The staff member named Dedrick also provided to us a series of excellent, and efficient information as specific technical care essentials concerning detailed requirements to meet our needs. He also added courteous, and contagious smiles to communicate his skillful expertise for us to comprehend as the guests. We found his personality to be patience, effective and admirable!||Starting at the very beginning of our stay, it became quite clear that both John, and Dedrick went over and beyond the call of duty with their due diligence to accommodate us. They pleased us no matter what the circumstance was at hand, which ultimately led to making our stay amazing to say the least!||Regarding the housekeeping staff:|The entire housekeeping staff was thoughtful, and kind during our periodic conversations, and encounters. They kept our room white clove clean, and spotless as a high-quality professional standard. They revealed competence on a daily basis as they vacuumed the carpet in our room, along with the hallways. They consistently cleaned the elevator and removed the garbage from the building on a structured schedule.||Whenever we took care of our business periodically at the concierge desk, we observed that the entire hotel staff, starting with the receptionists, and including housekeeping, also extended professional courtesies to all of the other guests, and individuals in our presence.||We are leaving the hotel tomorrow, and as we reflect on our stay at the SUPER 8 HOTEL, we are extremely happy, and feel privileged that we were quests at this marvelous hotel.||Therefore, we highly recommend anyone who is seeking a hotel reservation to stay in Mahwah New Jersey to stay at the SUPER 8 HOTEL by Wyndham. It will be advantageous for you to consider staying at this hotel due to the distinguished care that you will receive. ...

My stay at the Super 8 hotel in Mahwah, NJ, was unfortunately far from pleasant. Upon checking in, the overpowering smell of cigarettes permeated the lobby, setting a disappointing tone for the rest of my experience. After being handed the key, we were directed to drive around back, where we encountered a disconcerting scene – a staff member who appeared to be under the influence of drugs and a man changing his brakes in the parking lot.

Navigating through a stairwell that reeked of vomit, we finally reached our room, only to be greeted by the lingering stench of cigarettes. Despite the listing stating the presence of a refrigerator, there was none, leaving us with no place to store our baby's drinks and food. However, the absence of a refrigerator was the least of our concerns.

Upon further inspection, we discovered cockroaches infesting every corner of the room, even in the air conditioning unit. My wife was horrified, refusing to put our children down. The sheets were adorned with long black hairs and wrinkles, suggesting someone had already occupied the bed. A closer examination revealed stains from bed bugs on the mattress, prompting us to immediately request a refund at the front desk.

To our dismay, the staff seemed indifferent to our concerns, with the receptionist nonchalantly sitting behind the counter with a can of Raid. We were instructed to call a number to address the issue, which only added to our frustration. As we prepared to leave, a man with a missing leg rolled in on a wheelchair and decided to nap in front of our car, further delaying our departure.

In stark contrast, our subsequent stay at the Holiday Inn up the road was a breath of fresh air. Clean facilities and friendly staff made all the difference, reaffirming our decision to avoid Wyndham Super 8 in Mahwah at all costs. I urge others to heed this warning and choose alternative accommodations, as no traveler should endure such a disappointing experience. It's a topic of conversation that we can't help but share with friends and family, emphasizing the importance of choosing the right place to stay during...

I came up on this hotel for the first time early February 2025 while I was homeless. I've stayed here the max amount of time and ended up returning. Not because of the fact they had GREAT rates AND IF booked online ALLOWS the option to pay in installments!!!!!! This made my struggle much easier to manage as I had just resumed working. It is BY FAR THE MOST AFFORDABLE HOTEL IN BERGEN/PASSAIC COUNTY!!!! OUTSTANDING STAFF WHO GOES ABOVE AND BEYOND FOR THEIR GUESTS MAKING THIS HOTEL TRULY FEEL LIKE HOME!!!! At this point I consider them extended family! VERY accommodating, understanding staff. The manager, Dedrick displayed true humanity during my struggle. Thanks to his hard work, dedication to providing top hospitality, and generous acts of kindness, I was spared the experience of staying out on the street. Others I like to mention by name are James, Alexis, Daniel are all wonderful front desk associates who will go out of their way to accommodate within reason. THE ROOMS ARE VERY CLEAN, NO BUGS!!!! Great location, within walking distance of supermarkets, gas station convenience stores, restaurants, train stations, smoke shops, play grounds, library!!!! They also offer a decent breakfast, washer & dryer, and computer access(printer)!!!! Icidro, one of the housekeeper/bellmen, assisted me when I had to check out in moving my entire room, nearly 3 1/2 luggage carts full without me having to ask or tip!!!! Such nice, kind heart people, GUESTS who say good morning and goodnight, very home like atmosphere. I give Super 8 a SUPER 10 OUT...