It breaks our hearts to give Mason Jar a poor review. My wife and I first met at Mason Jar. We’ve had many great evenings with friends and family, and the food is often very good. First I’ll preface this with the understanding that all businesses are suffering right now with a lack of talent. It has obviously hit many restaurants and food service establishments. Service at the Mason Jar has been on a very slow decline and tonight capped it off for us. Our server was inattentive, forgot parts of our order, and needed to be asked multiple times for things like straws or napkins. After waiting over 90 minutes for our entrees, some of the food came out cold - a baked potato had a pat of butter that wouldn’t melt. The windows were open and a screen was broken so there were flies hovering around our table the entire time. The evening sun came right into the window at our table but some of window shades were missing. After we asked for the check, we were then asked if we wanted the ice cream that came included with one of the meals; we declined as it was now 2 1/2 hours since we sat down and we have a small child who was running up on bedtime. The biggest slap in the face was that Mason Jar has now added a forced 20% gratuity on any check; we were a group of 4 and a baby. This is simply outrageous. We always give 20% or more for good service but this night, it really should have been 10-15%.

During past meals, the owner or manager would walk around asking how the meals are; we wondered aloud where he was this evening. As we left, he was near the doorway and asked. We were honest, and were told “the B Team” staff was on tonight, the hostess (who appeared confused when we first entered the establishment) had to be sent home because she got 3 To Go orders wrong, and that he is struggling to hire good help. As I opened with, we understand that businesses are going through a difficult time, but some are managing to make it work and even thrive. Our fingers are crossed that Mason Jar will eventually turn things around, but for now our dollars will be spent elsewhere.