The Palmer House Resort, an Ascend Collection Hotel — Hotel in Manchester

I would not recommend this motel. My experience was one of disappointment and disgust. The management doesn’t seem to have learned anything from the dangers of our recent horrific Covid virus, which still exists, nor the importance of sanitizing everything touched by prior occupants. I would think cleanliness for its patrons would be its number one priority, but it appears they have very low standards. In addition to the room NOT having been vacuumed, dusted, or mopped, the soap dish was gunky from the prior tenant. There was water dripping into the tub from a metal type box on top of the jetted tub, which I would not want in my tub of water. The jets had a rusty color to them like they needed replacing, and the “sanitized” tub had multiple hairs in it. What does a corroded shower head tell you? The deck is in dire need of paint, which shows the importance the management puts on maintenance. But the “pièce de resistance” were the six big bugs I encountered.

In addition, you will be charged an additional fee of $14.99 plus tax daily, which is for “amenities”, such as pool, outdoor activities, Wi-Fi, parking, etc. and your “FREE” continental breakfast. Aren’t amenities things that are provided by the institution for the pleasure and convenience of their guests? I have been all over the world and have NEVER been charged for amenities. Who charges for parking? And Wi-FI? If I am going to get charged $14.99 + tax daily for a continental breakfast, then I’m going down the street for a nice breakfast for less money.

They commented on addressing the issues and upset at not knowing what the bugs were. Did they expect me to catch them and put them in a jar for their inspection?! (I stomped) What was to address – moving to another dirty room with bugs? Nothing they were going to address would have made a difference. “They” can say what they want, spin it, lie about it, deny it, ignore it, make excuses, but the bottom line is: dirt is dirt, bugs are bugs and scams are scams. I was never even offered an apology – shame on them.

10/27/23 - Your response to my review is a total fabrication, and your “spin”, just like you’ve done to other reviews that are negative. I stated at my exit, that I didn’t agree with your extra fee, and gave my reasons why. I didn’t “COMPLAIN”. I paid it – I did NOT ask for it to be removed – this is a total lie. I mentioned it in my review to make the readers aware to read the fine print about this ridiculous charge before they decided to book the motel. Had I taken the time to read it, I would not have booked – that was my mistake. There was NO “last ditch effort”. I explained when I left that although the room was dirty, I believed that all you would do would be to give me another dirty room, if there was availability. I also stated that had an offer to clean my room been made, that I would have passed. I was not going to take any time away from my short stay to supervise someone cleaning a room that should have already been cleaned. The only alternative would have been to leave. I checked other motels and could not find anything available, and I did not want to make a four-hour trip home, when I needed this time and wanted to enjoy myself despite the conditions. I got Lysol and cleaned what I deemed necessary to sustain my stay. This is probably why you said “there was nothing to substantiate my claims”. As I said in my review, you must have a low standard of cleanliness, if you couldn’t see what remained (and you should have taken a guest’s word), including the remains of the bugs in the bedroom and bathroom. I don’t appreciate your attacking my review. I DID give a “true perspective” of my experience. I would expect from any facility that offers their guests the chance to review, that they would accept the poor reviews, along with the good ones, and to be truly apologetic and make a concerted effort to fix the issues going forward, instead of making excuses. And, NO again, there was NO...

I would call this a motel, not a hotel, as the doors open up to the outside the way they do in a motel. And it feels like a motel. It needs some heavy updating, especially in the bathrooms. They should also clean the duvets and the shower curtains as both in my room had stains/gross stuff on them. The room itself was awkward. The lamp on the nightstand had a cord floating in air barely reaching a plug that was like 6 feet away and the nightstand itself was pulled away from the bed, so that the lamp could reach. Maybe more furniture like a desk or long dresser to fill the huge empty space. Overall it seemed very amateurish (like mom and pop tried their best) instead of a professional place. I also don’t feel like it should be part of any hotel “collection”. When I think of hotel collections, I think of things like Hilton’s Curio Collection - this was not special like those properties.

To address the response posted below: I was indeed contacted by the hotel when I first posted some of these photos online. This was after my first night (total stay of two nights). They said they would check on moving me to another room and asked if I would be home all day long so they could call my room. At least 4 hours later, I ended up leaving my room and apparently missed their call. Someone came into my hotel room with a key and left a printed letter (why they entered my room, I’m not sure). The letter stated they did NOT have another room with a bed big enough for two people (like I had) but they COULD move me to a room with two separate beds. Given the lack of quality, I did not deem it necessary as I expected the other room to be similar to the one we would be departing. Further, I booked a room where two people could sleep in the same bed and wouldn’t be getting that in the new room. The letter also offered me two free drinks at the motel’s “Clove and Maple Bar” which has a 2.6 star rating on google at the time I’m writing this. We did not take them up on their offer to move rooms for the reasons stated above, nor did we want the drinks (free or otherwise). I did not respond to the letter because they stated what they could do to make it right, and that didn’t work. I posted this review not to be “one sided” but to give my experience for others who may be looking at this place in the future. I’m sad this is how customer service chooses to respond, but that pretty accurately reflects the quality of the property. And just to be crystal clear: making an offer to move me to a lesser room and then try to ply me with free booze does not “rectify” the situation or my “perceived poor...

Such a bad experience, never again. |I was on a motorcycle tour of Vermont, and determined that I would spend the night in Manchester. Since I was using my phone, I simply called the toll free number for the Palmer House Resort (sic) to book the night. The agent quoted me $183.12 total. It seemed within range for VT in the summer. I checked in later that evening, where they added $25 to my account in case of charges being made I suppose. (There is no restaurant, cafe, etc. nothing you can spend money on.) I didn't pay attention to that. |I checked out the next morning and stuffed the folio in my jacket. Only when I got home that night did I see a charge for a "Resort Fee" of $14.99 plus taxes on that amount. Since the property has literally nothing that resembles a resort amenity, other than cheap pool towels, it's absurd to charge a guest $15. It used to have an executive golf course but the grass has overgrown everything related to that sport. ||The room was large, bed was fine. the overhead light would not allow you to read or see anything with clarity. A tiny TV that would not connect to their supplier every other attempt. Since I was dog tired from the long day I went to sleep right away.||The breakfast bar is in the former clubhouse of the golf course. All the food and beverages are in a tight corner in the back of what was probably the bar for the clubhouse. If you are there alone, you can get your meal together (though I don't advise it). If even two people are there, you can't get anything done without stepping around each other trying to get coffee, food, etc. And trust me, nothing is edible. There was a serving tray with what on first glance looked like scrambled eggs, but it certainly did not taste like anything remotely related to eggs. No taste, just disgusting. I saw something that resembled (with your eyes closed) bacon, but the color was very suspect. The coffee was simply drown water. ||You really should avoid this place. Unless of course you want to...