Hampton Inn Marion — Hotel in Marion

Normally I take bad reviews with a grain of salt as just a one off bad experience or someone out to pick a bone, but in this case, the numerous poor reviews are spot on. This hotel was beyond subpar and not worthy of the Hilton name. I have stayed in almost solely exclusive Hampton Inn's throughout Indiana and this one isn't anywhere close. They are renovating yes and the place was torn apart. That happens and not something I was too worried about, but the rooms themselves were disgusting. First room someone had left behind a present in the toilet for me and the majority of the room had been glanced over. I requested a 2nd room which had garbages' that had not been emptied and in nearly the same state.

I spoke to a woman I believe who was the manager that I would not be staying and she accepted this and I thought took care of this for me. Was charged for the full night. After working with customer care when I received this charge I was told a few days later I was identified as some other guest (had checked in early for some graduation party and left and was charged...) This was another guest as I arrived at 5pm on business travel on a Monday night. After responding to this I received no information back until calling again today. Finally connected with I believe the same manager who briefly told me (oh yeah, now we remember your stay), you left after 2 rooms that we went up there and said were clean... if that's their definition of a clean hotel room... oh boy). I informed her that I stay throughout Indiana quite a bit and will make a point to find other lodging in this area to which she quickly hung up on me.

I'm not a hard individual to please and do not need the red carpet rolled out for me when I travel but this was unbelievable the level of incompetence and low customer support I received. I'm sure managing through a renovation is stressful and its nice they are taking care of the window dressing, but if you can't be bothered to clean a room and then call out your customers saying they were wrong, that isn't going to solve any issues. I regret not taking pictures of the room as I found it and wouldn't think to do this but certainly will now if this is the norm.

Do yourself a favor and stay FAR away from this particular Hampton.

Kudos to the Hilton customer care as they did all they could and were able to at least help with some Hilton points but this hotel from my experience is room about as poorly as their cleaning staff cleans rooms. This is the first time I have ever left a review period about a hotel stay and don't plan on leaving others unless I experience this same poor (did...

Stayed at this hotel for the last time ever. We have been staying at this hotel at least one time per year since 2007. But this past stay was the last straw. One visit a few years ago we had booked two rooms for two nights. We stayed the first night, and prepaid both rooms. However when we returned to the hotel the second night, I walked into one of the rooms (yes, the key worked), but there was a you woman sitting on the floor watching TV. I apologized and headed to the front desk. Because we took all of our stuff out of the room, they assumed we had checked out. The problem is, we had prepaid the room and we still had stuff in the second room. There were no rooms left, so we ended up having to rent a room across the street.

This last visit, we paid for one night with Hilton Honors points. However, we realized when we got home that they had charged our card full price for the room. We called the hotel but they were NOT at all helpful. Once we were able to talk to someone that seemed that they knew what we were talking about, they told us that we did not have enough points to cover the full price, so our room was only discounted. WRONG! If $139.00 is partial price for that hotel for one night, they are very over priced. We got nowhere with the hotel. The next call was to the corporate office. We produced all of the documentation from THEIR system that clearly stated that our night was covered, this alone was a feat! However, we did finally come to an agreement that we should not have been charged. But...Hampton hotels cannot refund the money, it needs to be taken care of by the hotel itself. The corporate office worked with the hotel and convinced them that we were due a refund. We then received an email asking for paperwork from our credit card company that showed the detail of the charge. We produced that paperwork and then we were told that paperwork was insufficient. Here we are almost 3 weeks later and still no resolution. I am ending the conversation with Hampton and working with the credit card company to dispute the charge. I suspect we will get it resolved faster and to my satisfaction. Goodbye forever Hampton...

Terrible everything!! Not just being renovated, but 100% under construction. Filthy and unsafe inside and out. Manager will not respond to common sense and/or to the details as they transpired. Please see my last e-mail to Hilton's guest relations. My dealings with anything Hilton is gone for good. Please do not go to this Hampton. It is not safe!!

To Whom it May Concern.....I understand your "contracted rate" and we didn't just decide not to stay. Let me cut and paste my comments to the manager of Hampton Inn.

To refresh your memory I will highlight our what happened. We showed up on the 22nd to find the hotel in total outside reconstruction mode. We could not park in front (left), side or back. Upon finding a "parking place" we were escorted to the front door by a construction worker and told to "watch out for nails". As we approached the front desk we noticed the construction/destruction going on inside also. Lots of dirt, dust and debris.

We talked to the desk clerk and expressed our surprise at the extent of demolition, etc. She called over another employee who I assumed was the "manager/supervisor". After some discussion everyone agreed we could cancel and find another hotel. Of course I asked if we would be charged and was assured we would NOT. She even gave me a printout showing zero balance. Later I realized I paid 2 months ahead so the balance was already zero.

The place was under construction, dirty, dusty, noisy smelly, unsafe, etc. And I was assured by hotel personnel that it was fine if we went someplace else and not be charged."

Please understand......Filthy and unsafe.......desk personnel assured us of no charge!!!!

Should Hilton still decide to take money from senior citizens on a fixed income without providing any service, then I guess all I can do is spread the word about your 100% happiness guarantee bullcrap!

Have a nice day.....I hope your free $260 helped you as much as...