Crowne Plaza Melbourne-Oceanfront by IHG — Hotel in Melbourne

This was our second stay with the Melbourne Beach Crowne Plaza Hotel in 2 years. The trip was for pleasure, and visiting with a friend and co-worker in Palm Bay.

I booked this trip in 3 separate reservations, utilizing an annual anniversary night through my IHG credit card, 4 nights with points through my IHG credit card, and 2 additional nights on the end of those.

Upon Check-In, we dealt with Marco, who was welcoming, courteous, and professional. I made him aware of my 3 separate, connecting reservations, and he took care in organizing everything in regard to our entire stay. I worked in the hotel management industry myself, now 20 years ago, but still remember proper etiquette and procedure which Marco exuded every bit of this at check in, and I mentioned that to him as well. He also noted my Platinum member status, and for the first time in my IHG hotel stays, without asking, he graciously upgraded our room reservation from a standard room, to a room in the main, hotel building.

Our stay in the hotel was very comfortable. The bed and pillows were great. The coffee provided in the room for the mini Keurig machine were decaf only; which we did not use, and bought our own K-cups for the stay. We actually utilized the fitness center in the hotel, which was a decent size and pretty well stocked with equipment. We didn't use the pool on this stay, as we visited with a friend locally that had his own pool; although the pool looked very clean from our balcony above. We did visit the hotel bar a few times throughout our stay, and the bartenders were friendly and prompt as well.

I also had the pleasure of meeting with Beth, the Assistant Hotel General Manager, who had texted me to ask how our stay was going. I at first thought that the text message was an automated message, but upon replying to it, I ended up having a brief conversation with Beth. I had one small issue that I spoke with Beth about, and she was quick to reply and resolve the situation for me.

The only real issues during our stay, were, the new parking situation; as opposed to our stay last year. With the construction next-door, and the new valet parking, and/or self parking fee's, coming and going from the hotel was a slight inconvenience. The pedestrian bridge above the road has steep steps which are not accommodating to everyone, but I assume were built decades ago. Crossing the road to avoid the bridge is a little dangerous, and lengthier as a fence was installed during our stay. Also, for people that walk across the road at night from the hotel to the parking lot, is dangerous as well. Not sure if lighting can be added on the underside of the bridge to illuminate people crossing the road at night, but I believe the hotel wants people to use the pedestrian bridge or the valet parking.

And, for me, in the Fitness Center, there was an almost full range of dumbbells, yet there was no pair of 25 pound dumbbells, and there was only one single 50 pound dumbbell. The only piece of equipment missing for me aside from these, was a pullup bar / stand.

Check Out was a quick and pleasant experience. We did have breakfast at the hotel restaurant before checking out, which was a little overpriced, but not completely unexpected for the convenience. Service was relatively quick at the restaurant, although for an omelet and scrambled eggs between our 2 orders seemed a little lengthy, as we were flying home after breakfast and check out and got a little concerned on time to get to the airport.

All in all, we enjoyed our stay and the services and options at the hotel. We are planning to make an annual visit to Florida to visit with friends and most likely will continue to stay at the Crowne Plaza for these trips! Thank you to everyone that made our stay...

This was our second stay with the Melbourne Beach Crowne Plaza Hotel in 2 years. The trip was for pleasure, and visiting with a friend and co-worker in Palm Bay.

I booked this trip in 3 separate reservations, utilizing an annual anniversary night through my IHG credit card, 4 nights with points through my IHG credit card, and 2 additional nights on the end of those.

Upon Check-In, we dealt with Marco, who was welcoming, courteous, and professional. I made him aware of my 3 separate, connecting reservations, and he took care in organizing everything in regard to our entire stay. I worked in the hotel management industry myself, now 20 years ago, but still remember proper etiquette and procedure, and Marco exuded every bit of this at check in, and I mentioned that to him as well. He also noted my Platinum member status, and for the first time in my IHG hotel stays, without asking, he graciously upgraded our room reservation from a standard room, to a room in the main, hotel building.

Our stay in the hotel was very comfortable. The bed and pillows were great. We actually utilized the fitness center in the hotel, which was a decent size and pretty well stocked with equipment. We didn't use the pool on this stay, as we visited with a friend locally that had his own pool; although the pool looked very clean from our balcony above. We did visit the hotel bar a few times throughout our stay, and the bartenders were friendly and prompt as well.

I also had the pleasure of meeting with Beth, the Assistant Hotel General Manager, who had texted me to ask how our stay was going. I at first thought that the text message was an automated message, but upon replying to it, I ended up having a brief conversation with Beth. I had one small issue that I spoke with Beth about, and she was quick to reply and resolve the situation for me.

The only real issues during our stay, were, the new parking situation; as opposed to our stay last year. With the construction next-door, and the new valet parking, and/or self parking fee's, coming and going from the hotel was a slight inconvenience. The pedestrian bridge above the road has steep steps which are not accommodating to everyone, but I assume were built decades ago. Crossing the road to avoid the bridge is a little dangerous, and lengthier as a fence was installed during our stay. Also, for people that walk across the road at night from the hotel to the parking lot, is dangerous as well. Not sure if lighting can be added on the underside of the bridge to illuminate people crossing the road at night, but I believe the hotel wants people to use the pedestrian bridge.

And, for me, in the Fitness Center, there was an almost full range of dumbbells, yet there was no pair of 25 pound dumbbells, and there was only one single 50 pound dumbbell. The only piece of equipment missing, for me, was a pullup bar / stand.

Check Out was a quick and pleasant experience. We did have breakfast at the hotel restaurant before checking out, which was a little overpriced, but not completely unexpected for the convenience. Service was relatively quick at the restaurant, although for an omelet and scrambled eggs between our 2 orders seemed a little lengthy, as we were flying home after breakfast and check out and got a little concerned on time to get to the airport.

All in all, we enjoyed our stay and the services and options at the hotel. We are planning to make an annual visit to Florida to visit with friends and most likely will continue to stay at the Crowne Plaza for these trips!  Thank you to everyone that made our stay...

I recently took a business trip to Crowne Plaza Melbourne, had a delightful stay. Big thanks to Jeff Day, literally exceptional management service, he even went above and beyond for our business group and provided thoughtful recommendations for all of us to enjoy! Jeff and his entire restaurant and bar staff are amazing!! Big props to Amanda and Martin too! Awesome folks! Here is my summary:

Exceptional Hotel Experience at Crowne Plaza!

I recently stayed at the Crowne Plaza, and I must say, it exceeded my expectations in every way! From the moment I arrived, I was greeted by warm and friendly staff who made me feel at home instantly.

Best Hotel: The Crowne Plaza boasts an elegant, beach style design that combines comfort and style. The rooms are spacious, impeccably clean, and equipped with all the amenities a guest could need. The attention to detail in the décor and furnishings provided a relaxing ambiance, making it the perfect place to unwind after a long day.

Outstanding Staff: The staff at Crowne Plaza truly go above and beyond. Every interaction was met with genuine smiles and a willingness to assist with any request. Whether it was the coffee gal (super cute btw), housekeeping, restaurant and bartenders (amazing folks), or the front desk, the professionalism and kindness of the staff made my stay exceptional. They were always proactive, ensuring that I had everything I needed without even having to ask.

Top-Notch Restaurant Service: Dining at the Crowne Plaza’s restaurant was a highlight of my stay. The service was impeccable — attentive but not intrusive. The waitstaff were knowledgeable about the menu, offering excellent recommendations. Meals were served promptly, and each dish was a culinary delight, featuring fresh ingredients and exquisite flavors. Whether it was breakfast, lunch, or dinner, every meal felt like an awesome experience.

Impressive Management: The management at the Crowne Plaza (particularly Jeff Day and Martin) deserves special recognition. It’s clear that the hotel operates with the guest’s experience as a top priority. The seamless coordination between different departments, the cleanliness of the premises, and the well-maintained facilities all reflect excellent leadership. I was particularly impressed by how visible and approachable the management team was, often checking in with guests to ensure everything was going smoothly. I even received a daily text to ensure all my expectations were met…like what??? Amazing!

In Summary: My stay at the Crowne Plaza Melbourne was nothing short of exceptional. The combination of beautiful and relaxing accommodations, first-class staff, outstanding restaurant and bar service, and remarkable management makes it a hotel I’ll return to without hesitation. Highly recommend it for anyone seeking a flawless hospitality experience!

Well done and thank...