Red Roof Inn & Suites Detroit - Melvindale/Dearborn — Hotel in Melvindale

EVERYONE PLEASE READ!!!! My wife has stage 4 cancer and had been given just a couple wks left if that i explained that to staff as i was checking in and that this was for us me and our 4 kids ages 17 down to 2yrs old to be with my wife their mother for her final days i guess is how to word it the man that checked us is was GREAT in every way. BUT DOWN HILL FROM THAT POINT ON. If i could give this place 0 stars i would definitely!!! Me my wife and family have been staying at red roof inns for yrs now whenever need be and have never ever had it be such a horrible place!!! EVERYONE BUT THE MAN THAT CHECKED US IN WAS JUST PLAIN OUT RUDE DISRESPECTFUL AND EVEN CUSSED AT MY CHILD MY CHILD!!!! And thats not even the worse of it all. Ok 1st night there was GREAT 2nd night oh wow k well ppl next door loud fighting big time made many calls to desk they did nothing(at this point i was not there with my kids and wife i had to work) then the fight went to in front of our room door wife called again at that point she heard it was over a drug deal all in all hotel did nothing my sick dying wife had enough of it being around the kids she went out in hall yell at the men that she has kids and to take it some where else or cops will be there fast and she had pics of them(she didnt really have pics) ok so at that point we r like ok the hotel cant control that BUT should have handled it differently for sure they said sorry ect so we stayed another night BIG BIG MISTAKE k so we leave come back and room door is open when we def closed it nothing done again k wife takes kids to pool goes to get pool towels went back to pool room and big guy is blocking the door so she said my kids r in there can u plz move so i can get to them he moved wife went to kids which had strange looks on faces she asked whats wrong our oldest says we were in hot tub and that couple with that baby (which btw was all the way at the opposite side of pool room from parents baby in car seat crying) started kissing so i took kids to pool mom i was so floored infront of not only our kids but others too. My wife looks ovet at hot tub the female was riding her man if u know what i mean wife yells 4 kids to gwt out of pool wraps them in towels them all upset cuz thsy wanted to swim wife said sry kids some adults do things that kids cant be around and there r some adults here that just dont care and mommy dont want u to see that momma so sorry. Wife went to desk told them AGAIN NOTHING WAS DONE NOTHING THEY WDNT EVEN GIVE US ANY OF OUR WHAT 300 WE SPENT THERE OR A FREE NIGHTA STAY(def at def location of course) NOTHING AT ALL. My wife called corporate and they said they were already looking into that location cuz they have had a few complaints at that location and that they WD call her back monday and work it out where we get free stay or cash back but my wife may not have till monday. HEARTLESS CARELESS RUDE location. Hope this helps so.eome else not go through what we had to especially if in a bad place in life like we are with my wifes health. Thank...

First off, the service was no doubt top notch. Two stars ONLY because of the workers.

Front desk was very helpful and accommodating. We had an issue with our smoke detector beeping in the room so we received an immediate upgrade. Sweet! ($81 for the night was about the best price we could find for a Friday night in Detroit).

Aaaannnddd that's where it ends.

Rooms are decently spacious but walls/ceilings are so thin. No late night noise ordinance enforced - kids friggin screaming up and down the hallways at 2am.

Hallways themselves were dirty. While the hotel itself is "under construction" and that's understandable - a vacuum wouldn't kill to be used on carpet hallways. Also, many doors were open for the rooms under construction - strange.

Breakfast wasn't at all good. It was just downright lame. No milk. Only cheerios for cereal and english muffins with jam. Not even fruit available. We just decided to go to Tim hortons because calling that breakfast was unacceptable.

The pool area is not well ventilated. Everything is wet. The sides, the carpet, the indoor furniture. The corner of the carpet had mold. The pool itself is cold and could be warmer for sure. It's also very chemical filled - to be expected but this pool in particular seemed to just be additionally chemically treated. The pool area had food and was there was no trash can when we arrived. The sitting area was also dirty. The bathroom door in the pool area doesn't shut. I have been to worse pools, so I would give this one about a three star.

Here is my one and biggest caveat when I go to a hotel. ANY hotel. How am I gonna sleep?

Not only did this hotel fail in this regard, it did so miserably. The beds are almost on the cheapest plastic legs I've ever seen. They slide around. The beds themselves are also caved near the center. The pillows were NOT supportive. Nope. Not good. I know we have a memory foam (Nectar) at home so we are spoiled, but holy crap. These were hands down the worst beds I've ever slept on in a hotel. I'm still sore.

The service was great. The hotel experience was not. I really did want to review with a higher rating but I just can't. I would say until they do MAJOR renovation and put some more money into this one, avoid for now.

Edit: I'll switch this to a four star ONLY because the owner explained to me that they just bought it and are in renovation with it. It's never fun to receive low star reviews as a business wonder and I understand that. Given time, I have hopes this hotel has a bright future - their staff certainly shines with sincerity...

We stayed at this hotel this past Saturday to Monday. When we checked in the room was cold. When it was time to sleep the room was hot. A/c stopped working. The bed also sat three inches off the floor. We were on a birthday fishing trip and drove all the way from Green Bay, WI. When we checked in it was late. After a 7.5 hour drive all we wanted to do was eat a bit and sleep. Bags were unpacked and jewelry was taken off. A bracelet had fallen off the table and we over looked it. I gathered what I thought was all the jewelry, boxed it up and placed it in our luggage Sunday morning before we left for that day, hung the "do not disturb" (I don't remember what it actually said)sign on the door. We got back into the room late Sunday night. Check out time came Monday and we packed to move on. Tuesday morning is when we realized that a bracelet was not in the box. Mind you we all ready checked out of that hotel. The bracelet would have been in the same spot it fell. I understand the hotel is not responsible for lost, damaged and so they say left behind items. One would hope a courtesy call would have been made to let us or others know. Especially with certain items. Nope. I called the hotel by noon Tuesday and asked about it. Front desk worker told me both manager and the housekeeper happen to be off and nothing was brought to the front. She took my info so the manager could contact me back. I ended up calling the Red Roof Inn Corporate Office about this. Upon looking into my situation, I received an email stated that they are not responsible.

Basically the housekeeper is able to pocket any and everything left behind no matter what it may be!?!?!?!?!?

And don't get me started on $100 fee. We paid and had the reservation and when it came time to check in, we were told there was this additional fee to be paid before getting our key. Now this fee was to be paid and said to be deposited back into our account 5-7 business days. This fee was to make sure we did no damage. Ridiculous. I want to know why we, and other people that reserve a room, couldn't receive a courtesy call especially if items left were/are with it???????? It has been almost 24 hours since I called the hotel and left my information. No call...