Delta Hotels Milwaukee Northwest — Hotel in Menomonee Falls

Room              Spacious with a King size bed and a large window (even though it had a blah view of I-41 traffic and buildings next door). Had 3 hooks for coats, jeans etc. which was a nice touch. Electrical outlets and USB ports at logical places. Surprising lack of shelf space to store clothes (I stayed for 5 nights). Not sure why they felt they had to skimp on that! WiFi worked well throughout my stay. No password. Pantry               My room was located next to the Pantry on the 5th floor. This serves as a 'lounge' and was fairly well stocked with snacks and eats plus a Cappuccino maker. The coffee machine puts out luke warm Cappuccino or a Cafe Latte which completely misses the point. Tried and verified this numerous times through my stay. They put out some fruits, yogurt, cereal and breakfasty things in the morning, so I did not have to go to the restaurant downstairs. This was a very nice and welcome feature of the hotel. Bathroom           Well appointed with a nice set of amenities. No place to hang up a hand towel. This is glaring in its absence. The shower has an overhead 'rain shower' option. I tried this and it ended up being a rain drizzle option and completely missing the mark !!! The day I checked in, the Tissue dispenser had blue color tissue in it. To the average housekeeping staff this should be a CLEAR INDICATION that the box is almost empty and needs to be replaced. There were a total of 3 tissues in it !!! Completely lack of attention to detail or mere laziness.            There is a hook in the bathroom with a sign that says if you hang your towel here, we wont replace it. I wanting to be environmentally friendly hung up my towel on this hook for 5 straight days. They ended up taking my towel on 3 out of 5 days. Worse yet, they took it without replacing it!!! On the last day, I was wondering if I will have any towels left for my shower the next morning and fortunately they 'replaced' it and not just 'remove' it. Dont make pseudo promises of 'saving the earth' when you dont intend to keep it. FItness Center              One of the best equipped Fitness centers in a hotel of this size that I have come across in a while. Several treadmills, exercycles, weights, kettle weights, floor mats, pull up bar and other accessories that leaves hardly anything to be desired. Well done !!!              Has a nice pool that I saw hardly being used in the time that I was there. I made full use of it! Elevators               Among the slowest elevators I have seen in hotels. Takes forever to get to you. On one day, I got in the elevator and pushed the button for my floor. Nothing lit up. Pretty soon, nothing happened when I pushed any button. The entire panel went dark. Plus the doors shut. The elevator did not move but I was trapped. I pushed the 'alarm' button and it seemed to do something but could not talk to anyone. I finally banged on the door and made some noise to have someone come rescue me. I was the only one in the Elevator and fortunately I am not claustrophobic. If I had other people in the elevator, it could have turned out different. Checkout                As a Titanium member, I typically have my receipts emailed to me. So I merely handed the key card into the reception and walked away. I was surprised to see a charge on  my bill from the restaurant. I had never set foot in the restaurant. I emailed the hotel to have this charge removed. No response. I called the front desk and brought this to their attention. They said they need to check with the restaurant and called me back and still no resolution. I told them how can I be charged if I did not visit the restaurant. A day and a half later, there is no response and the matter remains unresolved.                Would have given this place a higher rating, but if they want to Nickel and Dime me for $8 that I had nothing to do with, they have...

Our family's experience at this hotel was poor, mainly thanks to the indifferent service we received from its staff. We were part of a wedding block for a Thursday and Friday night, and wanted to stay the preceding Wednesday as well since we were coming from far away and needed to be there before 3pm check in on Thursday to make the rehearsal without stress. Online booking was unavailable for the room block, so we had to call the hotel; speaking to the desk agent, we were informed we could not book a 2 queen bed room for Wednesday, only a king, even though it was three months in advance. ("We are a business hotel," I was told.) Unfortunate, but not a deal-breaker for us, as we easily found another, cheaper hotel. So, I reserved a 2 queen bed room for our family of four for only the two nights on the wedding block. I called early Thursday to see if early check in was available; it wasn't, which happens from time to time. Unfortunate, but once again, not a deal breaker. Upon our arrival at the nearly empty hotel, I was greeted rudely by a front desk attendant who seemed very inconvenienced by our trying to check in less than five minutes before 3pm. We dragged our travel-weary young children to the assigned room, only to find it only had a king bed. Returning to the front desk, I was informed by a different desk agent that our reservation showed a king and thus the room was correct. Why, I asked, would I book a king for a family of four? The reservation was clearly incorrect, likely the result of the original agent I spoke to on the phone being confused by my Wednesday request. Regardless, the agent in front of me kept repeating that my reservation was for a king, and that in order to change it she required special permission from her manager. Even after getting that permission and being informed multiple times that the reservation agent booked us incorrectly, she continued to state how I, the customer, was lucky to get the change "since [I] booked a king," which I did not do. I've never felt so belittled and unheard by a customer service representative of any company, despite the fact that she did technically fix our issue.

The new room we received was 2 queens, but had the worst water pressure I've ever seen in a hotel sink, making it impossible to either shave or brush teeth (I used the bath spigot for both). It was on the first floor adjacent to construction going on in neighboring rooms, likely impacting the water pressure. The room was fine otherwise and clean, but the pool, which our kids used, was dirty with algae or mildew or something which was all over the bottom.

I am a frequent user of both Marriott and Hilton properties but this hotel has made me consider that I should go exclusively to the latter. I will most definitely not...

This was really a shame I even have to do this. If you can stay at another Marriott or another hotel in the area, do so just to avoid staff that don’t care about follow-through.

I was here for a quick wedding weekend. I flew in late Friday night and checked in. The front desk worker was lovely at first - friendly, helpful, and kind. My friend and I had separate rooms so we went on to our separate floors. I immediately noticed the air in my room was off - I went to the unit and saw it was set at 58 degrees and reading 73 degrees. That tells me someone knew it was messed up and tried turning it down to try to get it to work instead of informing the front desk. I turned the unit off, set it at a normal temperature and it never kicked on. Clearly the unit was broken or dusty, or frozen.

I figured I was just down so the front desk would remember me from 5 minutes ago and I could see what resolution could come from this. It was 11:00pm - I wasn’t expecting a service guy. I was hoping for a fan or an offer for a new room if they weren’t full. I was met with the same front desk lady. I explained the issue and she had no response. Literally - no sorry, no resolution - she didn’t speak. So I continued and asked for a fan. She said, “we don’t give fans to guests.” She also never offered to move me. I was shocked at the mood switch from 5 minutes prior that I didn’t ask for a new room (the only lesson I’m taking from this is clearly I have to be more assertive) and just asked if someone could look at it tomorrow. She took my room number down and said they’d do just that and said, “thanks.” Again, no “sorry that’s happening,” or “we’ll get that fixed asap!” She was the same person, but it was like Dr. Jekyll and Mr. Hyde.

I slept that night in a very stuffy hotel room. Finally the next day I went down and asked for a Supervisor who was not on duty (supposedly). A different front desk worker assured me they were going to look at it and I finally asked to move rooms, to which they did grant me.

I was told when a manager/supervisor would be in 4 different times - either their communication is off or they were giving me the runaround because they knew I wanted a refund or discounted rate for the absolutely terrible human decency that was Friday night. I even left my phone number to have them call me - no avail. Clearly I’m paying full price for some poor service, so the only thing I can do is share my experience. Again, it was a lesson for me that kindness and understanding doesn’t always get you far - you have to be assertive because people will let you down no matter how persistent...