Courtyard by Marriott Los Angeles Monterey Park — Hotel in Monterey Park

Courtyard by Marriott Los Angeles Monterey Park was the easiest solution for a recent family event. We opted to stay in a hotel instead of making a turn-around trip that required a 2-hour drive each way - during the busy Christmas weekend. It was a smart move.

Booking was simple - I used my Marriott Bonvoy app to make the reservation for a suite to accommodate our family for an overnight stay.

Note: Prior to booking the reservation, I scouted the surrounding area and neighboring hotels. I was sold by a few factors: (1) it had a boba shop inside the hotel (LOL), (2) each bathroom has a bidet, (3) it’s still close to Los Angeles without the Pasadena or LA stay, and (4) it looked new.

FINDING THE HOTEL Getting here was simple. I used my GPS to guide me to the hotel without any issues.

Upon entry onto the hotel property, I appreciated the clear signage for drop-off (right side of driveway) and the lane that leads to the parking (left side of driveway).

CHECK-IN / BONVOY APP Check-in was easy. I was sent an email reminder (and a Bonvoy app notification) to check-in in advance. I was able to edit my arrival time on the app. The app also allowed me to have Mobile Key. It was simple to set up thru the app. Once I got to the hotel, I still physically checked-in to get actual hotel room access cards. And I’m glad I did because I had issues with my Mobile Key!

FRONT DESK & LOBBY - FIRST IMPRESSIONS Anyway the lady at the front desk was kind but wasn’t thorough with explaining the parking ticket until I had come down from checking into my room to ask about it. It was then when she explained that it was what I needed to enter/exit into the parking structure.

The lobby was large and inviting, and it was beautifully decorated with a large Christmas tree. I was surprised to see so much seating and a lot of tables. The lobby looked like the largest (and prettiest) Courtyard Marriott I’ve personally stayed at. Whatever scent they had to freshen it smelled divine! Seriously. Unfortunately, two employees couldn’t tell me what scent they used in their lobby.

PARKING Parking is in a parking structure. There are two levels (G1 and G2). We easily found space on one level in their Oversized Vehicle lot. I appreciated the thoughtfulness of having space for larger SUVs and trucks. This is a big plus as it gets hard to navigate larger vehicles in usually-tight parking structures.

ELEVATORS You’ll need a scan a key card to get up to your room. Unfortunately, I had multiple issues with the physical card and Mobile Key and had to get help from the Front Desk clerk to reactivate it.

SUITE Upon entry, I was welcomed with a well-lit room. The TV was turned on to a loud volume so I actually was scared someone was inside. I guess the hotel just has the volume up loud but it had a “Welcome Wendy” sign on the TV. What a nice touch! Our two-bedroom suite was perfect for our stay. I loved the foyer between the two rooms and the living space with sofa. The bathrooms were spacious and included in-shower Shampoo, Conditioner and Bodywash, And everyone in the suite enjoyed the amenities.

DINING They have a few options on-site: Chef Tony Dim Sum Five 55 Bobaful Market (for miscellaneous items including snacks)

There are other nearby restaurants including an Asian market within walking distance. We tried all dining options except for - funny enough - the boba spot, which was my first deciding factor for booking the hotel. Haha

Overall, it was a good stay with decent service, great amenities, and excellent property location. I’d love to know what scent they use to freshen up their lobby as it smelled exquisite. My minor complaint would be the access card and Key cards not working properly. Other than that, I was pleased with the decision to stay at the Courtyard by Marriott Los Angeles Monterey Park and would be happy to book here again...

We stay here frequently but are now considering no longer staying here!

I've filed a complaint against this hotel due to the management's handling of our room upgrade. We were given a room upgrade but charged an additional night since we occupied two rooms. Honestly, we would have happily taken the additional charge due to the misunderstanding. However, management and staff approached the situation with hostility and rudeness. The manager came to us anxious and flustered and then accused my husband of lying. My husband went down to the front desk and all the staff treated him with disdain. This was also our wedding week by the way!

I want an apology and I want them to acknowledge their rude behaviour and I want them reprimanded. This was not right!

UPDATE: I’ve filed THREE complaints against this hotel. I called Marriott asking what happened to my first two complaints and the woman on the phone said that every time management on their side has closed it with no comments! HOW WEIRD AND SUSPICIOUS! Clearly they know they are in the wrong!! Unlucky for them I am an absolute Karen and I will not let them bully us around. I will keep calling about this but I’m so upset by their behavior. We had planned to stay here in December. I will be cancelling our reservation!

UPDATE 2: I see the response in the Google Reviews. They still have not taken any responsibility for what happened to us. Your management did not take the time to investigate my complaint as they closed our complaints twice with no comments!

I called Marriott again yesterday and was told an e-mail was sent, which I have not received and I checked Spam. I do not know know if management just sent an email and lied about it OR if they really did and sent to wrong e-mail. I do not trust this management, due to the fact that when I first spoke to management about this during our stay, they said would reach out to Marriott and e-mail me back with an update and then did not. I then had to call Marriott and file a complaint and have continued to call the helpline for 2 months now. I will continue to reach out to Marriott.

Update 3: My partner and I finally got on the phone with the manager, Luis. Luis apologised profusely for what happened. He also told us that he would explicitly speak to management and staff involved about how to handle a situation like this in the future, which was our biggest request. We were upset that it took so long, but it seems like there were obstacles in reaching us. Luis apologised and explained that he had closed the two complaints due to a weird thing in their system and that he was trying to find my contact in the process since it's not in my Bonvoy account.

This is the best hotel for us when visiting family and we do prefer this hotel a lot. It's clean, modern and rooms are very large! We appreciate FINALLY being able to resolve this issue and for their apology. We feel better about staying here again, and Luis helped us to rebook our stay in December. We hope something like this won't happen again and appreciate the apology and...

I own a few Marriot MSB properties. I am blown away how nice the facility is for Courtyard standards. Finishes and case goods are on the expensive end and really nice for guest. From development side, this must have been a really expensive hotel to build. Because of the grade of finishings used, I wonder about level of returns given high level finishings and location of hotel. Public Space and Rooms are great. My hotels operate at at 40-55% EBITDA margin and achieve top 10% scores within their brands but facility is nowhere as nice as this Courtyard. A lot of things that are displayed or built into hotel that I did not expect to see in a Courtyard. I was disappointed with the restaurant overall. Restaurant was full (a rare sight for full-service hotel); took us 5-7 minutes waiting to be greeted and given table. Server did not greet us in person and was near POS terminal. From the complete otherside of restaurant at POS terminal, server pointed a table for us to go while we were at entrance. After being seated, took 10 minutes for us to be acknowledged for drinks and food. Food quality wise - did not seem fresh and I did wonder if it was frozen food made with turbochef. After food was delivered, we were not followed up with again. We did finish food and drinks and waited for server - ultimately, I had to walk towards another server at the terminal to ask for check and close-out. While the facility is top-notice (honestly on point with Renaissance and Westin-level finishings), we did experience some major detractors with rooms that did result us checking-out 1 day early. My room had some major window creaking going on that would creak every 30-45 seconds. Looking at your prior reviews, this does not seem to be an isolated issue. With the the room and central AC quiet, window creaking noise stood out to me. You constantly hear cars roaring their engines from room. I room changed to 2nd floor and side of hotel facing residential area. I had a 2nd room for my dad; he had trouble sleeping because of outside noise. I would recommend noise insulation for rooms facing entrance side of hotel. There are other things you need to resolve operationally as well - for example, I do not park vehicle at hotel entrance, check-in, and park my car afterwards. I park my car, bring my luggage with me, and check-in. This resulted in me paying upfront with credit card a 20-27 overnight fee to enter into the garage as if I am a non-guest parking. No parking ticket provided either. When I checked-in, agent asked for parking ticket (advised I was not issued) and agent told me that overnight parking is 10ish dollars. So I paid extra than I was supposed because I parked first. Again, really nice property facility-wise. Service could improve at restaurant. Bigger and more challenging issue to address is noise issue on side of hotel entrance and fixing structural issue so window creaking is...