Hampton Inn Muskogee — Hotel in Muskogee

My wife and I were in the process of completing a once-in-a-lifetime road trip from Alaska to our home in Miami on motorcycles when during the course of our journey we booked a suite on July 8, 2024 at the Hampton Inn in Muskogee. While our journey was epic we had a small glitch in that the wallet that had our credit cards was lost somewhere’s in the cornfields of Kansas as it fell off my motorcycle. I still had identification as I had my passport (needed it for Canada) as well as approximately $2000 in cash. We booked the suite at the Hampton Inn using a third-party namely Expedia. The credit card on the Expedia account was safely tucked away in Miami.||July 8 unfortunately was the day that Beryl made landfall in Texas and strong feeder bands were running through the Arkansas and Oklahoma areas. Numerous tornado warnings had been advanced on the area of the travel As you can imagine this is not a safe thing on a motorcycle. We had originally intended to travel further down the line towards Miami but because of the fact we were just in a horrific rainstorm with significant winds we made the reservation and decided to stay in Muskogee shortening the ride for our safety.||As he walked into the hotel soaking wet from the road with the rain pounding outside, the front desk person rather un-courteously asked for identification and a credit card for incidentals. I explained the situation and offered my passport as my drivers license was with my wallet. I explained that I did not have a physical credit card but that my office could supply a copy of a credit card. She insisted that it had to be an actual credit card. I told her that I would be willing to give cash for the deposit for the incidentals. I explained that we had no plans to bill for any incidentals.||I am a member of the Hilton rewards club. Apparently this did not make any difference. I informed her that I could pay anything on PayPal or even Zelle. To no avail. Cash apparently is no good at the Hampton Inn. ||I appealed to her human nature in that it was pouring rain outside and I was worried about my wife having to further ride ,literally in a hurricane.||She canceled the Expedia reservation and literally threw us out into the cold rain and howling wind.||To say that I am disappointed and dismayed in the lack of compassion and caring for a valuable customer is shocking. She claims to have even called the manager who reiterated that without a credit card we needed to be turned out into the eye of the hurricane.||Fortunately we were able to obtain a room next door at the Comfort Inn. That front desk person, Jamie was extremely caring and did everything to help us out of this difficult time. She took the credit card number that I gave her for incidentals. This was the same card that was used on the Expedia account.||These people should be ashamed of themselves for putting us in harms way.||||Dr....

My wife and I were in the process of completing a once-in-a-lifetime road trip from Alaska to our home in Miami on motorcycles when during the course of our journey we booked a suite on July 8, 2024 at the Hampton Inn in Muskogee. While our journey was epic we had a small glitch in that the wallet that had our credit cards was lost somewhere’s in the cornfields of Kansas as it fell off my motorcycle. I still had identification as I had my passport (needed it for Canada) as well as approximately $2000 in cash. We booked the suite at the Hampton Inn using a third-party namely Expedia. The credit card on the Expedia account was safely tucked away in Miami. July 8 unfortunately was the day that Beryl made landfall in Texas and strong feeder bands were running through the Arkansas and Oklahoma areas. Numerous tornado warnings had been advanced on the area of the travel As you can imagine this is not a safe thing on a motorcycle. We had originally intended to travel further down the line towards Miami but because of the fact we were just in a horrific rainstorm with significant winds we made the reservation and decided to stay in Muskogee shortening the ride for our safety. As he walked into the hotel soaking wet from the road with the rain pounding outside, the front desk person rather un-courteously asked for identification and a credit card for incidentals. I explained the situation and offered my passport as my drivers license was with my wallet. I explained that I did not have a physical credit card but that my office could supply a copy of a credit card. She insisted that it had to be an actual credit card. I told her that I would be willing to give cash for the deposit for the incidentals. I explained that we had no plans to bill for any incidentals. I am a member of the Hilton rewards club. Apparently this did not make any difference. I informed her that I could pay anything on PayPal or even Zelle. To no avail. Cash apparently is no good at the Hampton Inn. I appealed to her human nature in that it was pouring rain outside and I was worried about my wife having to further ride ,literally in a hurricane. She canceled the Expedia reservation and literally threw us out into the cold rain and howling wind. To say that I am disappointed and dismayed in the lack of compassion and caring for a valuable customer is shocking. She claims to have even called the manager who reiterated that without a credit card we needed to be turned out into the eye of the hurricane. Fortunately we were able to obtain a room next door at the Comfort Inn. That front desk person, Jamie was extremely caring and did everything to help us out of this difficult time. She took the credit card number that I gave her for incidentals. This was the same card that was used on the Expedia account. These people should be ashamed of themselves for putting us in harms way. Dr....

We stayed at the hotel on our way to Texas to see the solar eclipse. The woman at the front desk was very pleasant and we couldn't help but notice how clean the property looked - flowers really made it nice, too. A couple issues: the sliding 'barn door' to the bathroom has no lock. We were traveling with many family members, including young grandchildren, who unknowingly opened the door at will. Locks on those doors would really be appreciated as would exhaust fans in the bathrooms. In addition, there were breakfast issues. We were anxious to feed ourselves and the kids so we could hit the road the next morning. On arrival, there were literally two pieces of sausage available - no eggs, no potatoes, no other hot food. The woman working the breakfast area had a bit of a 'I don't care' attitude - she put more food in to be cooked, but once it came out there was such a line that everything was gone before we could get anything at all. I decided to help my granddaughter make a waffle, but the vanilla waffle mix was totally empty and we got enough strawberry mix (which she didn't want) to make one waffle. We settled on a bagel at the "bread station." Unfortunately they keep the only butter by the waffle area and it was a bit of a cluster! I realize the hotel was busy, but if you're going to offer a breakfast, enough food should be made to accommodate all guests - even if it creates some waste at the end of the breakfast time. This was a disappointment. We loaded up and got something to eat...