Stardust Motel — Hotel in Naperville

Okay, so... I picked this place for the price. The website for the motel has you book through booking dot com.

$85 for a room with a king bed, fridge, etc. Reviews said the beds were comfortable enough, so I went for it. Requested extra pillows and a room towards the back if possible.

We show up, guy at the counter tried to charge me twice as if I hadn't already put my info in on the website. He was nice enough. We get our room key, head to the room, it's a smoking room. I am reminded that I saw a review someone mentioned that being an option. I went back up and asked for a non-smoking. The guy tried to argue saying "You didn't ask for non-smoking." The website doesn't given you an option to choose. You have to specify request it. So I was charged another $20 because they didn't have the same room with non smoking.

No extra pillows, when requested, as the maid is the only person with the key to get them. She leaves for the day (at a reasonable hour, I assume.)

The non-smoking room was clean, bed was comfortable. Fridge had a small broken freezer door thing, but honestly, nbd. Shower water pressure was crazy high. Wish there was like .. a shelf or something in the shower to put shower things on. There was a handle for support in the shower, great for hitting your elbow on. Sheets came off through the night.

Next morning, the woman at the front counter explained that they're supposed to clarify, before payment, if the guest wants smoking or non. I would have preferred that the motel express that the motel has smoking and non-smoking rooms upfront.

Anyway,...

Forced to stay here, per my boss pays for the room...but, alot of what you read here in the ratings is accurate. I've been in 4 different rooms and in the "honeymoon" suite... the stereo in the honeymoon suite does not work, wasn't told this until after we paid... their Internet does not work... they do not change the bedding, we've been here for 4 weeks and marked our sheets and blankets... refrigerators are missing parts, some don't even work. When things are brought to the attention of the business, they play it off like they cannot do anything...heaven forbid anything major ever happens. They have a sump pump draining water from a basement continuously into the back yard, it has eroded through the yard creating a stream bed. Some tvs are new, but don't expect to get one of those rooms with out knowing what to ask for. The house keepers are nice, and do their jobs as business policy prescribes...but they still do not change blankets and sheets. One front desk employee is verbally hostile and tries to talk over and louder than customers. The beds are 21 years old (tags are still attached - 1995)... I can say that this business has a lot of potential with this property, but the current staff, policies, attitudes, lack of better training, and management...it will continue to cost this business and surrounding community alot of money along with many other issues. I would not recommend this place to anyone I...

This place is a "Back to the Future" throwback to the 1970s and it should have stayed there. Antiquated microwave and fridge. They provide only 3 pillows for two people on a king sized bed and only 2 bath towels. My wife uses 2 just to shower. No coffee in the rooms, you have to go to the office to get it and it's in an old carafe style pot that sits on the hot plate and cooks. There are semi and permanent residents there, some look like transient street people that pay weekly or monthly "rent". Our 1st night, the AC didn't work, it was a 92° day. Wanted to move us to another room, the AC didn't work in it either. The next day I said we wanted to just check out and was told "No Refunds" so we stayed. We then had to move ourselves and all of our luggage to a room in another building, on another floor, because their maintenance guy was on vacation so the AC could not be fixed. I'm a disabled vet and there were no elevators. There we other issues as well.

I HIGHLY recommend that anyone do NOT stay here, go somewhere, anywhere else. We'll...