La Quinta Inn by Wyndham Nashville South — Hotel in Nashville-Davidson

The worst customer service I ever had was at this motel. I booked direct and had stayed at this brand many times with no problems. The hotel was very dated, poorly maintained, and dirty. It was also under construction, and all the amenities were not being offered. The parking lot was a mess, filled with construction implements, debris, and garbage. The parking lot was poorly lit, and people were smoking in the rooms down the way, which could be sucked into the air conditioner of the room. There was garbage left over from a preveous guest in the room. The tv did not work. My black light revealed numerous stains all over the room. But It was late at night when we checked in, and i just wanted to rest. I woke up the next day, and something had bit me in the middle of the night. ||I called the next morning to get a late check out, a perk of the loyalty program status I had with the brand. Before she could look up my status, or even before I could complete the question, she said no. I mentioned my wyndham platnum status has that as a perk, and she said no, sorry, we have guests waiting to check in. The property was virtually a ghost town, hardly any cars or people, so I knew this was a lie. Whatever, I just want to get ready and leave this place. I was in the shower, and my wife had just gotten out of the shower. I hear her screaming, and i go out to see what happened. She said somebody entered the room. I peeked my head out of the door, and there was nobody there. She said the person didn't knock and was wearing plain street clothes. I called to the front desk, who laughed and said it was probably housekeeping. I told them this was unacceptable, and she said she would call to see if it was housekeeping. She called back and said it was the housekeeper and that she forgot to knock and thought we checked out. It was around 8 am, and checkout was 11am at this property. I said this is completely unacceptable, and I expected to be compensated somehow. She said she can now grant our request for a late checkout. I declined that since we already were prepared to be out by 11 and said I expected a discounted rate or points. She said she would need to speak to the manager. She called back and said he would adjust the rate and would call me on Monday. This was on a sunday. That is the short version of the argument between me and my wife and the front desk clerk arguing the whole time. She even lied at several points of the conversation. Upon checking out at the front desk, she was laughing about it. I called her on one of the lies that she could have granted the late checkout request before since she could grant it after this happened, and she kept arguing and saying that I was incorrect. Im still awaiting the managers phone call, but im not holding my breath. A very bad customer service experience all the way around from the company to the employees. I will never stay with this company again. This is probably the worst customer service experience I have ever had. This experience was so bad in never studying at a wyndham property again. I'll just pay more and stay at hilton marriott or ihg properties to avoid this...

Upon arrival, the lobby and front desk were very clean and appealing. There was a couple in front of us celebrating their anniversary but arguing about a room they had reserved 2 weeks ago with a king bed that they gave to someone else and only had double bed rooms available. They did not seem to want to remedy the situation for them or give a refund.

We got a double bed room since that's all that was available, which was fine with us, more room to spread out lol. Our room was on the very back of the building in a less lit area, kinda creepy but whatever. We parked and headed to our room. Right away the overwhelming smell of pot hit us and there was a man standing by a truck talking to someone inside it. I joked and said a drug deal was going down. There was also a dog barking from in one of the rooms I believe. Upon entering the room, it had a clean smell but was outdated. The bedding looked and smelled fresh. As always I checked for bed bugs and did not see any, however the stains I saw on the mattress were grossening. I went to plug my phone charger in and behind the nightstand and beds seemed as if it had never been cleaned or vacuumed. The tv had an unusual contraption attached to the top and plugged in, camera ?? Idk, but we covered it with a shirt. The sink/vanity area was very clean but the sick drained VERY slowly, no biggy. The toilet sits rather low and I did not judge properly and almost fell off when I went to sit, lol, but it was clean. The tub/shower was very clean and looked like it had a new shower curtain, however the dial label was broken and just hanging there and it took me a few minutes but to finally get hot water I had to turn the dial 360° almost twice. I loved the force of the water but the shower head was not adjustable and was at face level and the whole tub felt sloped and was slippery even tho it was very clean. The towels and wash cloths were all very clean as well. Side note... while in the shower, 2 loud pops sounded off which made me jump. We didn't know if it were gun shots or fireworks, but it was only 2 and all was quiet afterwards. The beds were very comfortable for me, seemed on the firmer side from what I'm used to but I liked it. There were 3 pillows on each bed, 1 was a lumpy feather type, 1 was a squishy soft type and my favorite was more of a memory foam type. I loved that I had an option. The AC worked very well all night. When leaving the next morning, 2 or 3 doors down there was blood all over the walk way leading up to the one room, there was also bloody dog prints as if the dog walked thru it ??? Would we sleep there again, possibly... I was so comfy in bed, I didn't want to get up. Unfortunately we have been in worse and paid almost $400/ night at 2 different places we would never...

I have been in this hotel in the same room for 32 days. Upon check in my room rate for the first 3 nights ( including wknd.) after that my rate fluctuates greatly from day to day. I informed them that I would be staying for a month or better. I have had to ask for housekeeping several times and did not receive it. My room has been cleaned twice since I've been here. Also, upon looking over my bank statements they have (verified) overcharged my account almost $450 dollars. And when brought to the attention of staff I was informed that they are not able to do anything, I must speak with the manager who has since been in and out of the hotel without speaking with me knowing I needed to see him. After discussing this with the staff my room amazingly jumped to $140...... I have requested that my $560 in taxes be refunded due to me staying here for over 30 days and now being a legal tenant and am tax exempt. I have since still been charged outrageous tax fees and was told I just have to wait on the manager to come in on Monday, this started on Thursday... And refuses to call either one of them. I also have 3, I'm assuming deposit , $50-$55 charges on my acct without ever being charged a deposit from the beginning. Due to my acct being charged whenever/whatever they feel and whatever card I am unable to pay for my room for the weekend. I waa told this morning that they have other things to do and they have no idea what can be done..... I, at this point, am almost ready to make them have to legally evict me and refund my entire stay of $3400 almost. This has been a very stressful 30 days and has caused me a few hospital trips due to my BP because of lack of concern or accountability. But I still have to keep coming up with money to pay. I was told there is NO corporate number that I can only speak to Danny or Blaire if I can catch them in the office and they Refused to call because "they are absolutely off on the weekend" ....... I'm just about ready to go legal.... For account fraud, return of room taxes after 30 day occupancy, unauthorized uses of another card, and violation of tenant rights. I need help ASAP so that I don't have to help myself. I've already spoken with a lawyer I'm just giving the opportunity to IMMEDIATELY correct this financially as I will become homeless after tomorrow because of this which will add emotional distress...