Mattress Firm Newtown — Hotel in Newtown Township

I would give six stars if Google let me!! This is a very thorough review, buckle up. My fiancée and I moved in together and started to look for a new mattress the beginning of May. I stopped by this location because I had some free time and met Gary. He let me walk around the store and spend a considerable amount of time testing mattresses as I laid on various ones and played phone games. He answered the few questions I had and was very knowledgeable with no pressure to purchase. I told him I’d return with my fiancée at a later date.

I returned with my fiancée and we started to work with Martin and he was fantastic! Martin took the time to ask about our sleeping situation and habits. I had done considerable research on Purple mattresses so we started there first and found the Purple 3 as our sweet spot. Martin then proceeded to have us try a memory foam mattress and explained the different types of hybrid mattresses. As we were trying mattresses Martin monitored how far we sunk into each mattress and if our spines stayed into alignment. Martin didn’t want to overload us so after we determined the 3 best mattresses for us, we rotated between trying them. Martin also showed us several powerbases as I had mentioned I’ve had back problems due to stress. We left and told Martin we wanted to shop around and wait to see what sales might occur for Memorial Day.

My fiancée and I visited together for a second time and worked with Martin to finalize our decision and get a price quote for the 2 options we were considering. After reviewing several different retailers both in person and online we decided to purchase from Martin at this Mattress Firm AND WE COULDN’T BE HAPPIER!! I recently went on vacation and I can not believe the difference in a quality mattress makes. We couldn’t wait to go home and sleep on our new mattress again. Buying a new mattress is a 10 year investment that affects the overall quality of your life. GO SEE...

Horrible buying experience. We had gone earlier last week and seen an Extra Firm mattresss for $1899 + tax, but asked if they could price match to Macys which had a similar one for 1599. The sales person referred me to a "manager" in the store, who said the lowest he could do was $1799 and mentioned free delivery.

We looked at the Macy's matteress, but decided go with Mattress Firm even though the price was higher than Macys, as we had bought our queen from the previous store (Sleepys) back in 2015 which we loved. I called and double checked if they would honor their price quote and they said yes. However, when I got there, he first tried to charge me $150 for platinum delivery (which I didn't want), he then changed the offer to free delivery if I waived the 120-day sleep guarantee. What was frustrating that he kept changing the conditions of the offer. I almost walked out and should have. After almost hour of calling different managers on the phone, and constantly pointing out the bad deal he was getting - he said they are losing money on it, the drivers need to get paid, the price went up by $100 in a week (which I dont believe) .. etc. , he finally gave me that price with free delivery.

I did not understand what the point of all that back and forth if he was going to give me the price anyways. If he was going to agree to their verbal offer from last week then why put me through all that. Weird. Was it just to see if I would cave in? If he said there was nothing he could do about the delivery fee, I probably would have just paid it, instead of the constantly changing offer and conditions. I honestly do not know why I didnt walk out - perhaps it was because it was late at night and I didnt want to go a diff store and start shopping all...

I ordered a mattress from Mattress Warehouse for my handicapped sister and was promised delivery in two weeks. The day before delivery I received a call that the mattress was not in stock and they would trade it out for a different one that cost $100.00 more. I mentioned that my sister was handicapped, a monetary value did not mean a mattress that would suit her needs. I declined and was told that it would be delivered in another week. The day before that I was left a voicemail stating that they still didn’t have it and if I didn’t call them back they would go ahead with the ‘upgrade’. I didn’t see it the voicemail and so the next day they came with the other mattress. I was also told that they would remove everything from her old bed except the headboard. They refused to remove the mattress so I had to fight with them on the phone to take it. Then they refused to remove the frame. I was not there and didn’t know that they just left and took the new bed back!!! Needless to say, I was furious. When I called they said that the person to talk to was not there and he would call back. He didn’t. The next day I called Mattress Firm by mistake and went off on a lovely women named Monica. After my rant she told me in a very respectful voice that I had called Mattress Firm. I was humiliated and to make amends I said I would go over to her store and see what she has to say. I hit the mark! This time before I went I did some research and had already decided on a mattress that would fit my sisters needs - it was the same one that she suggested after listening to her health issues. All in all I would highly recommend Mattress Firm and Monica, as she is very well versed in all she sells and has been...