To Owner: an honest review is not "punitive". This forum is designed to provide feedback to the public about a reviewers experience. Mine has been repeatedly poor, and my review(s) reflect such. I appreciate you asking me to contact you directly, but that does not nullify repeated poor experiences.
03/25/2023: Reaffirming that there is no possible way to get a correct order. Still giving two stars because the bagels are decent. They forgot my tomato AGAIN this morning. I swear it’s like a running joke with this place. Pics from this mornings order.
What kills me is they get our order wrong every single time without fail no matter how simple and straight forward. Last weekend my wife ordered a gluten free bagel with veggie cream cheese. It was plain cream cheese. This morning I ordered a bacon, egg & cheese with tomato. They forgot the tomato. These are not isolated incidents, but rather meant to show the frequency with which errors occur. EDIT: bumping from 2 to 3 stars because Scott (the owner?) responded almost immediately, showing he cares about his product. They do have a lot of young people working there, so I’ll give him that, but the training issues should be dealt with. It stinks to order your breakfast, drive home & open the bag to find you didn’t get what you ordered, again. 2nd Edit: 09/02/2021. Back to 2 stars and staying there. Benefit of the doubt, so I swung by again this morning after dropping my car at an adjacent repair shop for inspection. Ordered a Denver on everything and a rainbow toasted with plain cream cheese for my 10 year old daughter. Walked home, sat down to eat and about half way through her first piece she starts gagging. Says that her bagel tastes "spicy like pepper". I try a bite, tastes fine. Further inspection and I find a caper stuck to the cream cheese on the bottom. My guess is there was another caper that she bit in to, or perhaps caper residue on the knife used on her bagel? Either way, another...
Read moreI recently had the pleasure of visiting this charming family-owned bagel restaurant and had an absolutely delightful experience. From the moment I stepped in, I was greeted by the owner, Chris, and his lovely daughter, who made me feel right at home.
The food was outstanding, particularly the locks and whitefish salad. The locks were perfectly smoked and had a rich, savory flavor that was simply heavenly. The whitefish salad was creamy and packed with flavor, making each bite a true delight.
What sets this place apart is the personal touch. Chris and his daughter were attentive, friendly, and truly made me feel like a valued guest. They took the time to chat with me, sharing stories about their family's bagel-making tradition, which added a special touch to my visit.
The atmosphere of the restaurant was cozy and inviting, with a warm and welcoming ambiance. The bagels were fresh, chewy, and had that authentic New York taste that is hard to find elsewhere.
I highly recommend this little gem of a bagel restaurant to anyone looking for outstanding food, personalized service, and a genuine family-owned experience. It's a true testament to the dedication and passion of Chris and his family, and I can't wait to come...
Read moreI used to really enjoy their bagels and food, but I've had it lately as well. We used to get TWO porkrolls as a side of pork roll and they really are supposed to include two, but whenever it's just the youngers working they almost never do it right. I'm also really tired of coming in around 11 or 12 to them having NO STOCK of any bagels. And they wont make more either. They're killing your business. There should be plenty of options until close (2pm for anyone who isn't aware). Not a dozen or so bagels left only from 11am on. I've been a customer here for at least 6 or more years and I'm close to never coming back. I'm sick of having to walk out and go somewhere else to eat because theres next to nothing there, in the morning when it's still busy no less.
Hey owner guy, it might also be nice to address the commenters commenting on issues YOU NEED to improve. I've noticed you've only been responding to positive reviews. You should be responding to all of them and addressing issues accordingly. I didnt think it was possible for my opinion of this place to...
Read more