Best Western Plus Executive Suites — Hotel in North Fair Oaks

We arrived late to check in, I had called prior to our arrival to ensure that my room would be available upon my arrival and I was told (by gigi) it would be. When I arrived (after 11:00pm) , I was given a room but not the one I had reserved! Needless to say, I was very upset as I was told they did not have any double bed rooms available. HOWEVER, Nelson (the person on duty) was extremely helpful, polite, and attentive, he ended up resolving my issue by giving me 2 rooms for the price of one! His boss (who arrived when we were trying to resolve my issue) did not hesitate to approve the 2 rooms which was very impressive, as most places rather turn you away with a half-ass refund rather than compensate you for their mistake. ||||The next morning, Gigi (who I has called the day prior and told me my room would be available) was very apologetic and explained and showed me where there had been a miscommunication. The fact that the staff recognized their mistake, went out of their way to rectify it and explained where they “messed up”, speaks greatly of the type of people and business this is. THEY WERE GREAT, especially NELSO! ||||In regards to the hotel itself, it was clean, quiet (even tho it is located next to a busy street) and the b-fast was great! The pancake machine was a hit with my family and the bfast area was clean with plenty of food and side options. The only thing that can be improved I would say is the parking area, it is too small. Other than that, this was a great place to stay and I would definitely come back. Great staff, and great...

I signed up for Best Western Rewards members $20 Best Western Gift Card for each night after you stay. I stayed here a couple days in August 2021 and I received the gift card, when I went to use it the young lady at the counter asked me to email her the gift card I received in my email. I did and when I called after my stay the person on the phone (I believe it was the manager) told me that I had to print it and hand it to the clerk when I checked in. I explained to him she asked me to email her the gift card he told me I was wrong and that was not acceptable. I explained I did not own a printer and the young lady that checked me in assured me I could email it to her. He argued with me to no end and told me that even though I was a customer I was wrong in this case. I called the main customer service and explained the situation and they said they would be sure that I would get credited for the gift card and it seemed that the gift card was used for the stay. It was never credited to my stay and after almost 2 weeks and 2 follow-up's I have heard nothing back....

I stayed at the Best Western for a recent work trip. It was the last option available in my company's price range - I wish I would have bothered with the exception to get a higher priced room. When I checked in they made a point of telling me about the fitness center including the sauna. When I went to workout 20 minutes after it should have been opened it was locked so I went for a run but had to be on high alert as day laborers line up at the Jack in the Box next door with several shouting things at me as I ran by. When I returned from my run the fitness room was open but the sauna had not been turned on so wasn't available for use. As for the room, the carpet in the room was dirty with obvious stains. And while it was nice that there was a fridge in the room - it made a loud buzzing sound for most of my stay. Overall I was happy to have a roof over my head but for $250+ per night I would have expected something more clean and for the amenities to be available...