Days Inn by Wyndham Redwood City — Hotel in Redwood City

Nightmare: got no sleep, moved to better motel. Two rooms for my best friend and our two sons, there for Stanford Spalsh: horror story that resulted in an Emergency Room visit for her son who got a line of bedbug bites, which we at first thought were scabbies' bites and this is not the half of it. Nasty. Nasty.Nasty.

The lone male Indian worker, Punjab accent, seemed to be trying to accommodate and be nice but could do nothing without calling owner who was unavailable by phone.

First bad sign was using lobby bathroom which doubled for a storage for cleaning supplies, mops and the stale-gross, hydrogenated brkfast food that I've seen served at homeless shelters. [FYI: cheap/thoughtless homeless shelters I've taken clothes directly to homeless, so clothes not picked through by Salvation Army Staff for best and then what's left sold for $$, which the homeless do not have $$.]

Rooms: Boys' room had cracked window and long black hairs and short on their pillow cases and in their beds, so we made motel give them another room;, but their first floor room had a serious crack in window and unlucky, other boy, my friend's son, Evan, chose bed by window and got the bedbug bites. They later told us they found black (seems like Hispanic or NA or Indian or some sort) hair - thick, straight. By now it's late, midnight-ish and I pull back covers on my bed to find it's been slept in with same hairs and other dirt or make-up on pillowcase and in sheets. We were tired and demanded clean sheets and I volunteered to change them myself. The front office Indian(from India) guy pulls open a drawer behind him at front desk and pulls out tattered towls and pillow cases and says "none here". Now he's calling owner for directive and I'm irate. We spend the next half an hour walking the property to find some door to a supposed "laundry room" but unable to find sheets at all here either. Not wanting to disturb boys, I demand he move us to a clean room. I actually walked with him and viewed a half dozen empty rooms, most smelled very nasty, musty, horrid and by now we're on the second floor. I finally agree to a large room after turning down bedding and not finding hairs. We settle in and low and behold it's unpleasant to breath, and now I happened to look up at the ceiling and see BLACK MOLD covering ceiling by entrance and in another corner. Too tired to leave, it's near 2p by now, we sleep fitfully for 3.5 hours with the windows open and dash out, of course without their sickening brkfast, and screamed at them they'll be sued if they try to put our charges through.

You know, I don't believe they have a laundry room or any spare bedding anywhere.?!

To their credit of not wanting a further hassle from people who seemed litigious, they did eventually withdraw their room charges, but not after multiple calls and eventually laying into the wayward owner.

I threatened to turn them in to BBB RWCity, but did not, to the Feds, but did not, and actually never even bothered to write anything til just now. I am doing so, in appreciation of the people who have written to warn me away from several Motel 6's, Budget Inn's around Vacaville, Fairfield, and Vallejo.

I am on a budget, as in very little $, and due to the reviews have elected to sleep in my car and miss a shower on this weekend's trip. I was at the Days Inn Redwood City about Spring Splash 2012.

Oh, we got out quickly in the a.m. and took boys to brkfast and found a super room at the Creekside Inn in Palo Alto who gave us a similar rate after hearing our harrowing story. I don't think they'd have rented to us that a.m. had they known that night we'd find out her boy got the bedbugs' bites and goodness knows what else we brought. I had to go back for our fight about $ a little later around 9a and saw their regulars meeting: an AA group, some sort of substance abuse group riddled with, of course, smokers and people who appeared were in desperate need of a bath or shower.

Hope I save some one from a similar fate. Not one tiny bit, one I iota...

Edit: called the owner to ask about our refund and she told us “No. you can dispute it with your bank if you have a problem with it”

I’ve had the (dis)pleasure of staying here a few nights. I’ll go ahead and write a different review of each night :)

Night 1) The first night I stayed here, my fiancé and I got in very late. I woke up around 11 am and my fiancé was gone. I had asked for a late checkout the night before, but wanted to stay another night. I called my fiancé when I had an issue rebooking and he came as quickly as he could back to the room. I kept the staff up to date on when I was leaving.

At one point, the hotel manager and owner came and said “Ms. Kelsey, you’ve had ample time to pack. I need you to leave.” Uhm, and leave all of my things here? I don’t think so. And it’s not like I was dilly dallying I was rushing to pack as quickly as possible and I left as soon as my fiancé arrived and I had a place to put my things.

My fiancé later told me that the manager told him that “the maid doesn’t get paid by the hour, she gets paid per room, so I need you guys to leave as soon as possible,” I don’t work in the hospitality business but that doesn’t sound right to me. It sounds like you’re underpaying you’re staff.

Night 2) I checked in around 12:30, thinking it was going to be quick and easy. Nope. It took over a half hour and I desperately had to pee the whole time. It’s all because I used my fiancé’s debit card and he didn’t have ID. I had offered to pay cash but she seemed super panicked and told me it was okay. She was over apologetic and had both me and my fiancé sign a bunch of papers. She ended up putting the room in his name, but the next day when my fiancé went to get a card to the room, he wasn’t allowed to get one. Super inconsistent. Any other hotel will allow him to get a key when I put his name on the reservation, ID or not. (The gal who checked us in is the best!!)

Night 3) So between our 2nd and 3rd stay, my fiancé had accidentally booked this place one night when he had meant to book a Comfort Inn we were staying at. He called shortly after and asked for cancellation and to not get charged and the gal had told him she would do it but it might be a little because she was busy. Well she forgot and we got charged.

The next time we stayed there, we had talked to someone to see if instead of getting a refund, we could just get another night added to our stay (which would have still benefited them $20 based on the price difference). The manageowner told my fiancé “you can check out at noon, come back at 2, and by then I’ll look into it and tell you what I can do” in a very rude tone & then started walking away.

My boyfriend said “don’t you need the dates? Confirmation number? An email address?? something, anything, to find it?” And this witch had the nards to chuckle and say verbatim: “oh believe me, I d@mn well know who you are. But I’ll go ahead and take a glance at the transaction again.” Guess what?! She didn’t. I never got my $84.67 back. I’m still fighting my bank on it.

Do not give this woman your money. She is a money hungry evil woman. She never had any reason (other than a slightly late checkout) to treat us the way she did. She also underpays her employees. The poor maid looked so sad working for this lady.

Anyways, that’s my 2 cents. Take it...

The keycards don't keep their magnetization and the doors are impossible to open unless you master the technique.

The "free breakfast" consists of oatmeal, cereal, toast, the little jams from dennys, some frozen mystery egg and cheese... Thing, and orange juice. The only fresh hot thing they have is the oatmeal. The coffee is weak too. The worst part about the breakfast is they start it at 7 because the majority of the people staying here work construction and were all gone by 6:30.

The Internet has plenty of acess points and great signal but the network is so congested that youre lucky if you get 100kb/s (it's slooowwww).

I don't know if it's a lack of maids or a weird schedule but it seems like they don't have any consistent cleaning schedule. I'll come back from work at 3 and they won't have my room cleaned yet. They are extremely nice and I've established a repoir to let them know when I'll be out so they can clean it then. Its probably that they just don't have enough maids, because it looks like they only have 3 or 4 for 60 something rooms.

The beds are comfortable but the bedding is pretty light with the cheapest pillows they could buy and they only have 3 on the bed.

It's probably the management but they don't replenish the coffee in the rooms every day and sometimes they forget to empty the trash cans.

Finally, it seems no one goes in the pool, I don't blame them either as the smell of chlorine is almost eyewatering at nearly 15 feet away and I'm sure I would burn the upper layer of my skin if I dared enter the chemical bath in the middle of...