Hotel Saddleback — Hotel in Norwalk

I am a frequent customer at your hotel I have recently stayed a night at your location from January 7th to January 8th. Normally my visit is phenominal but this most recent trip was probably my worst stay. I was assigned into room 1103. At first there was no issue but after 3 hours into the room I go to use the bathroom and almost slip on the tile. I hear dripping from the ceiling and see water coming from the ceiling to the bathroom floor seeping into the carpet. I go to the front desk and inform them. They offer me a different room and I was then put into room 2108. Upon going into the room I see that the room is 1 unlocked, 2 I see used towels, 3 smells of Cigarettes even though I had requested a non smoking room. I exit the room and then try using the room key, since it was already open upon arrival, and they key that was given for room 2108 didn't work. I was seeing a red and yellow flashing light. I go back to the front desk get another key and tell them about what I've seen. I'm told they can get someone to remove the towels and get me a new key but that's all they can do. I'm already a little frustrated at this point so I just tell them I just need a room key that will work and I'll just deal with everything else. I go back with my new key and it takes roughly a dozen attempts to get the door to green up and open. After I settle I to my new room I see that there is a panel on the floor near the bathroom area leaving a huge hole in the wall and in the ceiling light in the bathroom is riddled with bugs. I'm normally not one to complain about disappointing encounters with any restaurant, company, or business of the sort but I just feel that you guys should be informed about these type of situations for...

The service here wasn't the greatest especially at the beginning of my arrival as I checked in they have no trolley for you to put your luggage to your room but it is a huge hotel and they have I believe up to six different buildings I asked the woman at the front desk cuz she at least give me first floor and something close as I don't have a vehicle to transport my things I have to walk it along with my stroller and baby, she began to tell me that they do not have any rooms available upfront and the only room she has available is the last building six and the only room they could give me was on the second floor and their elevator was broken so mind you I live out of motels I had to carry at least six to seven bags stroller and baby a car seat to a second floor in the 6 building their last building I even asked if they had at least staff to help me upon my arrival and she says they don't but I sucked it up and dealt with it anyway . Upon check-out elevator I yet again was not working even though it was working that morning but luckily hotel management was there saw that I needed help and he accommodated so few other staff members helped me get my belongings down as well as my stroller and daughter area is not the greatest meaning that's not too much around especially walking distance but it's definitely a place you can use and utilize for a big function you were looking to have with family friends and they actually have pretty cool vending machine there that gives you hot meals like pizza and...

I visited a friend for two nights who was staying here, lived in LA/OC for over 30 years, and have worked in the hotel industry. So since I don't know what he paid, I don't know how good the value / room rates are. This is like a sprawling, never-ending Motel 6, made up of several different buildings, occupying an equivalent of a large city block with several entrances from different streets, surrounded by fencing. All the entrances are fenced off and closed except for a hard to find single entrance. At first I couldn't help feeling like I was visiting a prison, but that unavoidable first impression is unfair because it's better than that, upon closer inspection - and It's nicer than a motel 6. The grounds and the rooms were well kept - but very clearly at budget levels.

It's not located in a BAD area, but it's also not a good one. There's plenty of parking which is good because there's nothing to see or do within walking distance and public transportation is almost non-existent. You will need to rent a car. But as far as driving distances go, it's freeway adjacent and IS pretty centrally located to most of what there is to see and do in the LA/OC area.

If you're coming to visit Southern California and this is the most your budget can afford, go ahead and go for it. Just don't pay more than $85/night and set you're expectations such that this will just be a place to sleep, in-between driving trips to the more photogenic and...