Jack in the Box — Restaurant in Norwalk

So I came In here today 7/23/2024 at 6:43pm : When I went to go and order my meal and (10) Tacos, the Male Older Shift lead: took my order and after I paid for everything: I went go sit and down wait for my order, as I was looking at my receipt: I seen he charged me for (2) Tacos instead of the (10) Tacos:

So Then I go ask him, Hi I ordered (10) Tacos, I seen you only charged me (2) instead of the (10) Tacos: He takes a look at the receipt and he seen he charged me (2):

The Male Older Shift lead: says to me, I did charged you (2) Tacos and then I will have to charge you the other (8) Tacos: to make it (10) Tacos.

I ask the male older shift Lead: Why didn’t you charge at the beginning when I first ordered?

He said well I still need to charge you for the 8 tacos in order to make it 10 tacos.

Long-story short: I ask one the workers if I can talk a manager or a different lead that’s is on site, the worker told me that the manager is not here and he’s the...

This location stops operating after 11:30pm I visit this location at least 5 times a week (literally down the street from my house). I have found that if you try to visit them between 11:45pm-4am they are 95% of the time not open! I don’t know why we still try. Some times they will put a caution cone blocking the drive through and that’s nice we can just drive by and see them close but 99% of the time there isn’t one and we stay parked there for 5 minutes saying “hello” with no reply-_- like today 3-28-22 we are now at McDonald’s up the street they are always open we should really just go straight here instead of wasting our time. But it was 1:52am. So annoying I don’t know if someone isn’t doing there job or what?… this review isn’t so customer service can say “call our contact number” I don’t want a discount. The only thing I want is there guaranteed hours of operation. Now you know do something about...

On Saturday morning at approximately 10:15 AM, I was present at the drive-thru with my close friend. The initial portion of our experience was satisfactory. We were informed to park in the designated area to await the delivery of our food, which was acceptable. However, the situation became unpleasant when our food was delivered to our vehicle. It seemed an employee was not happy to work that day. The individual responsible for delivering our food exhibited rudeness and explicitly instructed us to disembark from the vehicle if we desired additional hot sauce, because she already had given us plenty. If this individual were in fact the manager on duty, it is imperative that they receive comprehensive training in customer service etiquette. If we wanted to get off the car, we wouldn’t have used...