Homewood Suites by Hilton Oxnard/Camarillo — Hotel in Oxnard

I dont hate this place as google is encouraging me to ("tell why you hated this place") we picked it due to proximiry to stores on black friday. Well after spending all day in enclosed places with thpusands of others its not healthy to come back and have zero food availble either here or the Hilton next door, although we were offered dry wheat bread sandwhiches with no mayo drinks or chips from the front desk with a thin slice of cheap deli turkey , no veggies etc, so that was our thanksgiviing meal. Then the blowing all day and night hvac system (see controller photo on my yelp review) proved too difficult to function and get any heat out of on these frost warning nights . Im not dumb i spent a grand on tech at Best Buy last night but that system is totally stubborn pressing any part of the lcd screen does zero. So waited in line at sweaty stores for hours came back to be starved and shiver all day what does that mean? Im now sick. 2 washer dryers for the whole place dont cut it for extended stays. Hint: if they stick you waaaay in the back drive into the company lot on the opposite side of Hilton Garden go way out back take a left and theres parking with a dirt path 20 feet from that elevator outside your room if your in x20 to x30 or near that corner, near the tiny work out room . Huge time saver. The one bedroom 2 room suites are for one person. Not optimized for privacy. So you cant close the door between for long, the sink is still right in your face no door there just a loud blow dryer. Toilet still 5 feet from your head. No social events for single road warriors like SPG . Dinner kind of is. But this week dinner was only available for 6 hours out of seven days: mon-wed 5:30 to 7:30. Most weeks ad Thursday but NOT friday to that. Anyway I CALL THAT HAPPY HOUR. What a joke. 7:45 sorry bud too late for you. And youll rave about the free Dinner on reviews. Youre accepting those standards for the rest of us. Please stop.

I just clicked on this place a banner popped up: it was google asking me "does this hotel have room service" . Well, Google, if after 5 years you dont know, perhaps youll excuse me for not having any idea after 3 nights. I see something about free food on posted on the fridge. Wake up: corporate knows its cheaper to feed us something basic than try to keep these kitchens clean. Grocery store? None around. So we book these rooms on fantasy, like we buy our SUVs. This place is nice primarily when compared with others. Its too expensive to stay in long term, so few do. Im a homeless one percenter and its too dear for me: I admit it. So Im homeless at...

It crazy that you guys had time to reply back in 13 hours but took you two years to tell me I was a no show when I called and talked to one of your front desk people to cancel and they informed me things were fine till they weren’t. But I can take all my proof to the internet and proved my case can you prove your case and that your employees did their job. I kept a paper trail and I actually have bank statement that show and proof the money was there also I have never been able to book a room at any of your hotels with a card that has no money on it. So maybe I should take my case to all your social platforms see with the general public has to say about it. I would Like to see how you plead your case when I prove mine. Thank for your Happy friendly response thank goodness it didn’t take two years. So two years ago I booked a room with this Hotel through my Hilton Honors reward I was unable to make it to the property. I called like a week before to cancel due to Covid after getting out of the hospital I find out that because I canceled they considered my account to be fraudulent since then I have sent over 15 emails with the fraud department not one time. Did they ever say that they saw any other activity on my account is up for this one move forward talk to the new management today who asked me to pay almost $500 for a room I didn’t stay in and canceled to than tell me that another room was book for the next day after this one was canceled which was immediately a red flag to me. I ended up with kidney failure so I was in a hospital half dead fighting for my life so no way I was booking another room. Also the Fraud department filled as well because of what this new person was saying is true for two years they allowed my account to have fraudulent activity at different hotels, and didn’t cut off my account or contact me to change my number on my Hiltons rewards. Also the young lady said the old boss called and left a message which isn’t truth I am also vision impaired and so am my phone calls and voicemails are recorded and I don’t tend to delete them I went back three to double check only calls now from them. For this being a major chain hotel this has all be ridiculous needless to say. As far as I am concerned now how am I to know that my account wasn’t hack by one of the employees working at this very hotel because for you guys to still not have handled or helped me have. Better understand is beyond words. So be careful when booking or staying at this property. I have been a member for more than ten 10 years never had problems till I booked and canceled with...

THE ANTS GO MARCHING.!

I had one of the most frustrating stays at the Homewood Suites in Oxnard, and I feel compelled to share my experience to prevent others from going through the same.

Ant Infestation Everywhere: From the start, my room was overrun with ants. They were in the bathroom, on the floor, in the sink, and—most disturbingly—on my children's bed. I notified the front desk, and while they sent maintenance and housekeeping to replace the bedding, the issue was never fully resolved.

Room 123 – A Nightmare: I initially requested to switch rooms, but the hotel was reportedly sold out. The front desk told me they had no alternatives. I ended up back in room 123, where the infestation was still out of control. Ants kept marching across the floor, in the bathroom, in the closets, the beds, and even in my clothing, suitcase, and personal items. It was unbearable.

General Manager’s Indifference: When I spoke with the general manager, she gave me an incredibly dismissive response. She claimed there was nothing they could do about the ants because of the rain and suggested I was the only guest with concerns. This was simply not true as I found other complaints from other guests.

No Compensation, No Accountability: Despite the severe discomfort and frustration, the general manager refused to offer any compensation, claiming the ants weren’t a serious issue. She seemed uninterested in helping me or addressing my concerns, which only made the experience worse. I am a sailor of the US Navy, and have never experienced such disregard for the safety of my family and I.

Corporate Disappointment: Even after escalating the issue to corporate, I felt like I was brushed off. I was informed the hotel had opened a case for my room, but they failed to understand the full scope of my experience.

Beware of Room *—and honestly, the management as a whole. This stay has left me seriously questioning Hilton’s commitment to guest satisfaction. I will not be returning to this location and recommend others consider different options.

Shoutout to Destiny and Dolores – only here for the money, not...