Comfort Inn & Suites Pacific - Auburn — Hotel in Pacific

This hotel kept charging me after I checked out even though I had booked through a third party and it was paid for thought that third party app. Upon checkout the manager told me she wouldn't accept my debit card for another night's stay, due to my bank not being a "brick and mortar bank" . Which is ridiculous. Welcome to 2022 Pacific, Washingtonians! Digital banking has been around awhile, being able to walk into an actual bank branch is a thing of the past. Mobile banking has been here. My bank is FDIC Insured, and a real bank.

I wanted to point out that USAA is a major financial institution that serves clients banking needs, insurance, retirement needs etc. I'm a huge fan of USAA being a Veteran, and they've never been a "Brick and Mortar" outfit . They've operated online since I joined the military in 1995.

She sure as heck found a way to accept my online bank card after I checked out with charges that were so random. I plan on getting fully reimbursed for this, however I don't plan on taking this matter to her. She was the day time manager at the Quality or otherwise known as " Comfort Inn & Suites in Pacific Way."

If this is how this hotel chain treats a disabled Veteran who has served multiple tours overseas. I rarely let people know this , I just fed up at the apathetic feeling I get from managers of large chain corporations like these hotels. They rarely offer any Veterans discount. In fact I just looked at my Choice points and she decided to set my 2 night's stay at earning ZERO points. I had asked her about when my Choice points would be added to my account, and she couldn't be bothered to even hear what I was really asking ... She couldn't be bothered with me at all. So much so, half way through searching for another credit card for another night's stay, I said "forget it, I'll take my business where it's appreciated and wanted . So I did.

That landed me at the Holiday Inn Express Suites in Sumner which has been AMAZING! Staff are so helpful beyond anything I could imagine . I highly recommend Holiday Inn in Sumner ! They respect and gladly accept Veterans Advantage discounts . Very nice people.

Get with the program Comfort /Quality Inn! Honor your fellow military members and veterans! I don't pull this card often , but I'm just getting disgusted at the level of ignorance that people have in regards to the sacrifices our Military members and Dependents make.

I do have one thing positive to say. The woman that works the breakfast is a amazingly kind woman. She is so personable, and just a gem. I hope this hotel knows what a kind hearted, and motivated woman with integrity they have working for...

Disclaimer: After posting this review and contacting the Regional Manager to rectify the situation, Quality Inn has decided to not do anything about their lousy customer service. The response from her was "warm regards". Unprofessional to say the least. Don't do business with this hotel. Go a few miles down the road to a Hampton Inn.

2.5 stars is being generous to this "Low" Quality Inn hotel. This is more like a 1 star hotel and not worth the $212 I was charged for the night. The issue I have is with the customer service I received upon early check in. When I booked the hotel online I requested a 12:00pm check in because I needed to get my son and myself ready for a 3:00pm wedding. The hotel was close to the wedding venue. We arrived at the hotel around 12:10pm requesting check in and were told there were no rooms ready. I was clearly not pleased and after asking how long it would be to get a room ready we were told all rooms were "dirty" and we would have to come back at 3:00pm for check in. Clearly, this wasn't going to work for us. If guests are asked to check out by 11:00am then there should be no problem getting some rooms ready for guests who happen to arrive early. I was clearly frustrated and asked if there would be a room when I would arrive after 9:00pm from the wedding reception. They assured me I would have a room. When I checked in later that evening I asked the clerk why they didn't honor an early check in request and she said there was no guarantee such a request would be honored. Why offer an early check in request if you aren't going to honor it? The following day we checked out of the room at 9:30am and there were maids cleaning rooms, so it was possible to get us in early as requested.

The room itself had what appeared to be blood splatters about the mirror at the sink area. The pillows were more like pillow couch cushions and the bed was unbelievable hard and in comfortable.

This was by far the worst experience I have had with a hotel. I usually stay at a hotel 4-5 times a year but Quality Inn will not be among the choices in the future. I regret paying $212 for this sub-par facility and wished I had paid a little more for a Hampton Inn or a Best Western Plus. They know how to treat their customers properly. Every June I book a block of rooms (up to 12) for my Special Olympics soccer team and their families. We will never book with Quality Inn in the future. If Quality Inn wants my business they should comp or discount this...

The rooms are ok, beds are to high and to soft, rooms are clean-ish. The "General Manager" Nicole, small blonde girl running the front desk in the mornings shouldn't be employed in any service industry. She's despicably rude. I sent my daughter down to ask for a couple packs of butter since they closed their breakfast room 15 minutes early and she told her no. I called down and asked her why she couldn't accommodate she said because it was closed, I asked her do you have a key, why can't you just go in and grab a few? She said because its closed and hung up on me. I was shocked. I called back and asked for her manager she said she's the general manager, I said there's somebody over you, she said no there's not and hung up again. I reported her to the customer relations department over the phone which was also a hassle. The next day when we checked out she's on her cell phone at the front desk. I also asked if it was a hotel policy that they can't go into the kitchen after its closed and was told no it's up to the individual hotels discretion and another lady asked for decaf which was only during breakfast and they had no issues giving her decaf packets for her room. Shes either racist or just a terrible employee who thinks she owns the hotel. When did service become such a hassle for people who work service? Im paying to stay here, if you hate your job or you don't want to treat every customer the same, (because we pay your bills every time we stay at the hotel) then don't work in service. I hope she loses her position so she understands how unnecessarily rude it is to hang up on a guest or anybody for that matter. I won't return to this Auburn location which is a shame because this was our second time staying here even with the amenities closed and the tv not able to connect to our laptop and this was the final straw for me.

Reply: I'm really not surprised you would lie in your response especially after reading through the other reviews. I see this is clearly what you do, be rude to guests then act as if we are the ones who used rude language. You're just a nasty person who shouldn't be in any service position you and I both know I never used any rude or offensive language with staff nor was it an hour after breakfast and even if it had been it doesn't affect you at all to walk your lazy rude butt to the back and grab a few packets of butter. You've been reported and lost a guest as you will continue to do because you're a...