Marriott's Desert Springs Villas I — Hotel in Palm Desert

We’ve been fortunate to enjoy vacations at Marriott’s Desert Springs Villas I since the resort first opened. Over the years, in my opinion, the resort has only improved, with numerous upgrades and enhancements that have made the resort even better than when it first opened.||On a positive note, we absolutely love Palm Desert and the location of Desert Springs Villas. It’s a place where we feel completely at ease and can truly unwind. The resort is impeccably maintained and spotless. The two-bedroom villas are spacious, thoughtfully designed, and optimized for both comfort and functionality. The landscaping is beautiful and well-designed, and the DSV maintenance and housekeeping teams, along with the outsourced landscaping company, do an exceptional job maintaining the property.||As is our usual practice, our interactions with DSV staff are generally limited to the check-in desk, concierge, and housekeeping/maintenance team. On this visit, we checked in during an off-peak time, avoiding the long lines that others have mentioned at the Front Desk (though I’m curious why DSV hasn’t restored/expanded “Gate Check In,” to ease the demand on the Front Desk). We did, however, have the pleasure of meeting Michelle, a Front Desk Supervisor, who was particularly helpful, professional, and efficient. Donna and Jan, the concierge staff, continue to be exceptional ambassadors for both Desert Springs Villas and Marriott Vacation Club.||One employee who has stood out to us on this visit, and previous stays, is Maria, the housekeeper responsible for maintaining the pool area and Club House. She is an incredibly hard-working and dedicated employee, displaying a level of care and pride in her work that truly stands out. I’ve often watched Maria cleaning the pool area, early in the morning, and her efforts are really remarkable. On the rare occasions when Maria is off, her replacements don’t seem to share the same level of commitment that Maria does, they spend time on their phones, or socializing with other employees, rather than staying focused on their work. Related, if you want to see something remarkable, go to the Fitness Center between 5 and 6 AM, and watch the extent that DSV maintenance employees go to, to steam clean the pool deck and chase lounges at the Club House pool. It is impressive, and especially noteworthy.||As for areas of improvement, I’d start with the Fitness Center. The maintenance of the equipment needs attention. It’s frustrating to find equipment that isn’t functioning or is in poor repair. Additionally, there’s a lack of signage encouraging guests to disinfect equipment after use, which would decrease the risk of cross-contamination and the spread of germs in the Fitness Center.||I’d also recommend placing more focus on improving the interactions between guests and Front Desk staff when reporting mechanical issues or service needs. Making that process efficient and reliable would improve the guest experience.||Another area of concern is the Desert Springs Villas Marketplace. I believe that outsourcing the Marketplace to an outside vendor was a mistake. The food is subpar, overpriced, and served by apathetic staff who are not of the same caliber as Marriott Vacation Club employees. The marketplace, under the current ownership, is sub-par, resembling a bodega, in an inner-city, more than a quality retail outlet. The DSV Marketplace was in much better hands when Desert Springs Villas operated it directly.||Lastly, with the outstanding JW Marriott Desert Springs Resort and Spa right next door to Desert Springs Villas, it would make sense for Desert Springs Villas to partner with them for food and beverage services. The food at the Palmeras Pool outlet, for example, is both poor and overpriced.||In conclusion, despite these areas for improvement, I can’t speak highly enough about our experiences at Marriott’s Desert Springs Villas. The resort is exceptionally well-managed, and it continues to provide an outstanding...

ust now on Google|This is our first time visiting the marriot villas 1. I am a Bonvoy Gold elite member and I have stayed at many Marriot family resorts and hotels. From the moment we arrived the service has been terrible. I would lean towards saying this is more of a 3 star property with a 1 star for service. We were first Checked in by a very unfriendly lady at receptionist wanted to put us in a room off the main highway, to which I declined. She “ accommodated me by putting us in a room still far from where I wanted to be and we would have to wait another 2 hours until it was ready. So we needed to wait until 4:30, which is 30 after the check in time stated on the marriot bonvoy app upon booking. We finally got our room just at 4:30, and I walked in it was not as described on the application. The application is a direct connection to marriot Bonvoy and should be displaying accurate information on it. The rooms are actually not connected at all. They are seperate lock off rooms. I booked thinking we could be with our young children in the unit together. It’s very inconvenient to be with your children and keep them in an entirely separate locked off room. When I contacted guest services they simple said it’s not their responsibility to ensure the marriot app has the same information displayed on their website. Are they not the same thing? Convoy app should directly reflect what is displayed online. You can’t expect customer who book using the app always to double check to make sure the online description matches. How is that supposed to help me? Like I said the app needs to be and should be cohesive! My feedback is not only for the lack of information displayed on the app but when they attempted to fix it they told me I had to contact the other villas II myself as they are seperate!! I mean talk about the fabulous customer service! We decided to make the situation work because the other option they found for me after I argued that it shouldn’t be my responsibility they got back to me with an option which I said yes to on another property but failed to mention that the room configuration would be different and there wasn’t the same number of beds in the other room and it was smaller. Great so now I’m getting a smaller soon with fewer beds, paying close to $700 for 2 nights and im Getting the worst service ever!! On top of the poor first impression when I contacted service for a thicker blanket for the couch bed they said they didn’t have any. How is that possible? They have a couch bed for use and it’s supposed to be a 4 star hotel. How are blankets not available not to mention the beds were uncomfortable and the pillows were awful. If you like your usual marriot experience this will not be it. Resort concierge? What a joke! In addition the pool service never once asked if I needed service. They walked around not helping. When I contacted customer service to request a later checkout you would think that due to all the trouble we experience here they would be willing to accommodate a late check out. Your marriot status means absolutely nothing here! Save your money and stay at the JW or Hilton la Quinta there are so many other options. I find that if you want the motel experience with a slightly better...

This is our first time visiting the marriot villas 1. I am a Bonvoy Gold elite member and I have stayed at many Marriot family resorts and hotels. From the moment we arrived the service has been terrible. I would lean towards saying this is more of a 3 star property with a 1 star for service. We were first Checked in by a very unfriendly lady at receptionist wanted to put us in a room off the main highway, to which I declined. She “ accommodated me by putting us in a room still far from where I wanted to be and we would have to wait another 2 hours until it was ready. So we needed to wait until 4:30, which is 30 after the check in time stated on the marriot bonvoy app upon booking. We finally got our room just at 4:30, and I walked in it was not as described on the application. The application is a direct connection to marriot Bonvoy and should be displaying accurate information on it. The rooms are actually not connected at all. They are seperate lock off rooms. I booked thinking we could be with our young children in the unit together. It’s very inconvenient to be with your children and keep them in an entirely separate locked off room. When I contacted guest services they simple said it’s not their responsibility to ensure the marriot app has the same information displayed on their website. Are they not the same thing? Convoy app should directly reflect what is displayed online. You can’t expect customer who book using the app always to double check to make sure the online description matches. How is that supposed to help me? Like I said the app needs to be and should be cohesive! My feedback is not only for the lack of information displayed on the app but when they attempted to fix it they told me I had to contact the other villas II myself as they are seperate!! I mean talk about the fabulous customer service! We decided to make the situation work because the other option they found for me after I argued that it shouldn’t be my responsibility they got back to me with an option which I said yes to on another property but failed to mention that the room configuration would be different and there wasn’t the same number of beds in the other room and it was smaller. Great so now I’m getting a smaller soon with fewer beds, paying close to $700 for 2 nights and I Getting the worst service ever!! On top of the poor first impression when I contacted service for a thicker blanket for the couch bed they said they didn’t have any. How is that possible? They have a couch bed for use and it’s supposed to be a 4 star hotel. How are blankets not available not to mention the beds were uncomfortable and the pillows were awful. If you like your usual marriot experience this will not be it. Resort concierge? What a joke! In addition the pool service never once asked if I needed service. They walked around not helping. When I contacted customer service to request a later checkout you would think that due to my bad first experience here they would be willing to accommodate a late check out. Your marriot status means absolutely nothing here! Save your money and stay at the JW or Hilton la Quinta there are so many other options. I find that if you want the motel experience with a slightly better...