Funtastik Balloons & Party Rentals — Local services in Palm Desert

I left 1 star for many of reasons and wish there was an option for zero stars. I will start with the one and ONLY positive to this order. Her name was Serena, and she was the best, easy to work with, great customer service and did an outstanding job. I hope Serena can find her way out of Funtastik Balloons and take her special talents to a company that knows what they are doing...

I ordered my balloons a week and a half ago in preparation for my Mother's 50th birthday party. They costed us $1,500. A HUGE BALLOON ORDER! Our party started at 7, so I told Funtastik to be here between 4:30-5:30. Since our order was "so big" and "stressful" for Funtastik they showed up with the first van (out of 3) at 6:47, 2 hours and 17 minutes late!

It was downhill since they arrived, they were here well into 7:30pm with the party going on, still setting up. And when I say still setting up, I mean leaving balloons in trash bags in our living room and leaving. Also handing balloons to an 8 month pregnant woman because she could do a better job. UNBELIEVABLE!

I called the manager/owner, wish I had her name to understand why they were two hours late, why the delivery people decided to leave balloons in trash bags, and why I didn't get the heads up that they would be late.

Her Response: "We didn't have the staff, drivers or vans to fulfill your order at the time it was supposed to be done." My response, was "then why did you accept the order in the first place?" Most likely, to take my money and run with it!

She was okay with the fact that her employees were two hours late and HER lack of communication about this ordeal! I would have gone to PARTY CITY! One of the worst experiences I've ever had planning a party and talking with a manager of a business. Completely unprofessional.

EVERYONE IN THE COACHELLA VALLEY, I'M GIVING YOU THE HEADS UP TO NOT GO TO THIS PLACE AND GO TO THE OL'...

I've had two experiences with Funtastik Balloons and Party Rentals. I will start with the most recent. On 8/15/24, I placed an online order for two balloon bouquets for my parent's 68th anniversary. The website clearly states, "Please email us the time you would like to pick them up... " So, I emailed them the pick up date of 8/24 @ 3 pm. About an hour after placing the order, I received an email, "your order is ready for pick up. Please come by at your earliest convenience". I thought, hmmm , maybe they hadn't seen my email yet. Anyway, on 8/24 @ 3pm, I show up at the location for pick up and they're closed!!! You would think someone would have reached out initially when I didn't pick up the order on 8/15... no!! They just charged my credit card! And again, once they read my email about the pickup date & told me they're closed on the weekends since its summer. No, no one reached out!! So, at the last minute , I had to regroup and ended up at Albertsons where they were very helpful!

My first experience with Funtastik Balloons was in November 2023. I ordered balloons to be delivered for my niece's birthday party. This time, I placed the order in person @ the business. The balloons arrived, but on the wrong day!!! After a discussion with the business, they took the balloons back to the store. And returned on the correct date with my order. On that occasion, Funtastik did provide customer service and the balloons were nice. Hence, my reason for ordering from them again.

However, based on both experiences and Funtastik being unable to get the dates correct for either occasion, I will no longer be ordering from them...

I placed an order for balloons on March 26 which included six latex balloons and six theme latex to be delivered. I was happy to pay the delivery fee told the the party was on 4/3 and it would start at 11:30 AM and they assured me the delivery was going to take place between 8 AM to 10 AM (I even signed a contract where it stated all of the above) needless to say the payment went out the 26th.

Moving forward to 4/3 ..... 10:30 AM and no balloons I called to see what’s going on and I’m informed that the balloons I ordered with the theme didn’t arrived and that was not their fault since they don’t control the mail. I was offered to get “replacement” balloons to have my order delivered since I did pay $58.00 for 2 dozen balloons. At this point it was that or no balloons so I told them to go ahead and bring the balloons, well 11:13 AM and still no balloons, I called them again and the person on the phone informed me they would be there any minute now; LIES!!! the delivery was made at 11:44 AM which at the time the party had already started and didn’t want to make a big deal in front of the guests but what was delivered was a joke, the dollar store has better balloons and at better prices. I will NEVER order anything from this...