First Call Security and Sound — Local services in Palm Desert

⭐⭐⭐⭐⭐ Pete and the crew over at First Call are absolute gems when it comes to security solutions. Seriously, if you need top-notch protection for your home, business, or like us, your HOA, they're the ones you want to call.

Our journey with them started when our HOA needed security cameras installed at our main gate. Pete swung by right away, checked out the area, and had a plan ready for us in no time. The team worked like lightning to set everything up, and let me tell you, it's like having Fort Knox guarding our entrance now. We've got all the angles covered with cameras, license plate readers—you name it.

This technology isn't just great looking, it's effective. Thanks to Pete and team's incredible work, we were able recently to identify intruders in our pool that caused damage. The coverage of the cameras, the seamlessness of the technology, and the precision of the license plate readers have put us in a position to recover over $2000 in damages. Our police report was extremely thorough, something we could never have done without the work of Pete and his team at First Call.

And it doesn't stop there. We've decided to expand our partnership with Pete and his crew to overhaul our access control system for pedestrian and pool gates. They've been absolute champs, tackling every challenge that popped up along the way. Our community can't wait for our shiny new system to go live this week.

Seriously, save yourself the headache and just give First Call a ring. Trust me, you won't...

I inquired with several companies when I was interested in having security cameras installed at my residence. I found First Call Security and Sound through an internet search, and I was impressed with their reviews. I decided to call, and spoke to Pete who scheduled an appointment for a consultation. Pete arrived at my residence on time, and he was extremely knowledgeable explaining the capabilities of the security camera system. Pete did not leave me with any unanswered questions. The following day, Pete emailed me a detailed quote as he promised. I unfortunately kept waiting to have the cameras installed, then finally one day I quit procrastinating and contacted Pete again to go through with the install. I spoke to Savanna, who is the true backbone of the daily office duties along with phenomenal customer service, kept me updated until the scheduled day of install. Matt and JJ are the epitome of professional installers. Their attention to detail was remarkable with the placement of the cameras and the wiring ran throughout the exterior of the house was well organized. They made it a point to not leave my residence until the camera system was working flawlessly and I understood the functionality of the system. I have no doubt in my mind choosing First Call Security and Sound to install my security camera system was the correct decision, and it should be...

Peter and his team of experts are smart, friendly, creative and on time. We have been First Call clients and fans for years. They consistently over-deliver on their service. Their work is impeccable. The technicians are smart. They ask smart questions to understand what you want and offer ideas and solutions to achieve your goals. We had a general idea of what we wanted the AV and security system to do and how it would operate and where it would go. They took our ideas and developed a plan that exceeded expectations. They’re very careful when working and seem to follow the mantra to measure twice and cut once. The communication with First Call throughout the process is amazing. If we change our mind or have a new idea, no problem they can handle it. If there’s something we don’t know how to do after the install, no problem. If we “break” it, no problem. They are patient, helpful, responsive and friendly. We felt like a partner in this process but they did all the work. Enough can’t be said about their creativity and knowledge. The bottom line is when you have a system installed you want it to work and not have a lot of cables and other stuff cluttering up the room. First Call makes it look good, work and last. What more could you ask for. When it comes to AV and security make one call to First Call and you will be happy you did. Thank...