Mancini's Sleepworld Palo Alto — Hotel in Palo Alto

Chris Everson was incredibly kind, knowledgeable, professional and efficient with his time. We came in on one of the busiest days of the year, and yet he still managed the entire floor's worth of clients and was respectful and provided top tier service to not only us, but everyone else we watched him interact with. He asked great questions to help us narrow down our search with ease, and we were super impressed with how accurate his assessments were. He made us feel welcomed and valued throughout the entire time we were in the store and followed up with us to make sure everything arrived as scheduled. Mancini's Sleepworld and Chris in particular made the daunting task of finding a new bed a breeze, and we have been enjoying our new mattress ever since....

I wanted a matching chest for my bedroom set that I bought a few years ago. I went on to the mancinis site to see if I could find the piece. It wasn’t on the mancinis site but it was on the manufacturers website. I called the store and spoke to Raymond and shared the information of the chest and color I wanted it in. Raymond looked at what I had bought from his store records, contacted his purchasing department who created an item number for the product and Raymond got back to me quickly with a price and lead time. I completed the transaction seamlessly on my phone using SMS. The customer service and attention to detail were outstanding. Raymond was very easy to work with and thorough in all aspects of my...

My partner and I had the best experience at Mancini’s Palo Alto, all thanks to the manager Loren. We’d never purchased a mattress at a store before and were wary about the process and what we’d find. Loren was incredibly welcoming and helpful. He lets you try out mattresses without hovering and is super knowledgeable while humble. The store is clean and doesn’t have lots of dust or hair all over the mattresses like some other stores we’d visited before. This store also had a wide selection of mattresses at varying price points so you’re bound to find something you love. They also have a great 120 day return or exchange policy. We can’t wait for our new mattress to arrive soon-...